Project Manager
Apply NowCompany: Federated Service Solutions
Location: Plymouth, MI 48170
Description:
Position Overview
The AV Project Manager will have working minimum of 3 years knowledge and experience of Audio-Visual equipment and installation management. They will also review all AV and/or Managed Service contracts and understand the customer expectations and work closely with the Sales Engineer to ensure that any assigned projects are properly planned for and managed to maintain quality and preserve customer experience standards. The PM is responsible for the project set-up, installation, and project closeout. The position includes the supervision of all technicians assigned to projects.
Principal Duties and Responsibilities
+ Represent Company's Core Values, Core Focus and Goals
+ 3 years minimum Audio-Visual PM knowledge and experience required.
+ Crestron Solutions knowledge required.
+ Unified Communications knowledge required.
+ IP Networking knowledge required.
+ Managed Service Project knowledge preferred.
+ Maintain ownership on creation, management, distribution and updates of AV Project Documentation, including Scope of Work and Manual
+ Obtain contract or Purchase Order for contractual work and review with internal and external team. Fully understand all contract requirements and ensure all stakeholders are aware of the requirements for the project and that contract aligns with the estimate for scope of work, pricing, payment terms, etc.
+ Schedule and run Project Kick Off Meetings with Customer Team as well as FSS Internal Team
+ Develop and maintain overall project plan, utilizing Sprint Tracker and tasks
+ Organize and implement budget control to ensure project is completed within budget for labor, material, equipment and subcontractor costs
+ System data entry and maintenance, using support roles including but not limited to:
- Customer Creation (Sales)
- Project Creation (Project Support)
- Project specific scope information, tools and technician skills required
- Work Order and Site Visit Creation (Project Support)
- Revisit entries (Project Support)
- Work Order Completion
- Subcontractor Invoice Approvals and Tech Ratings
+ Support other roles and departments in their tasks related to corresponding projects, including but not limited to:
- Scheduling and routing of visits (Resource Deployment)
- Mass Work Order Creation (Project Support)
- Enter Purchase Requests (Purchasing)
- Rental Requests (Purchasing)
- Manual Creation (Help Desk)
- Technician Support (Help Desk)
+ Qualify and ensure preparedness of assigned AV technicians by holding Kick Off Call before start on a new project
+ Manage AV technicians post-assignment to the project, including performance, following instructions, quality and professionalism
+ Communicate updates of ongoing projects to Sales Team
+ Review of bids and proposals for assigned customers and projects, prior to bid submission, if required based on threshold criteria
+ Work with Purchasing Team to manage job inventory throughout the duration of any assigned project, including tooling rental requests and RMAs
+ Timely management of lift releases on assigned job locations
+ Manage issues, customer expectations and escalations, when needed; log all Complaints
+ Develop, update and send reports to customer on a regular basis and/or participate in status calls with the customer
+ Review deliverables to ensure quality job site completion on assigned projects, based on process
+ Review and update WIP work orders within SLA
+ Schedule and run project Lessons Learned meetings with Customer team as well as Internal Team
+ Ensure that all paperwork is completed timely and accurately this includes, subcontractor invoices, change orders, purchase orders and customer invoices
The AV Project Manager will have working minimum of 3 years knowledge and experience of Audio-Visual equipment and installation management. They will also review all AV and/or Managed Service contracts and understand the customer expectations and work closely with the Sales Engineer to ensure that any assigned projects are properly planned for and managed to maintain quality and preserve customer experience standards. The PM is responsible for the project set-up, installation, and project closeout. The position includes the supervision of all technicians assigned to projects.
Principal Duties and Responsibilities
+ Represent Company's Core Values, Core Focus and Goals
+ 3 years minimum Audio-Visual PM knowledge and experience required.
+ Crestron Solutions knowledge required.
+ Unified Communications knowledge required.
+ IP Networking knowledge required.
+ Managed Service Project knowledge preferred.
+ Maintain ownership on creation, management, distribution and updates of AV Project Documentation, including Scope of Work and Manual
+ Obtain contract or Purchase Order for contractual work and review with internal and external team. Fully understand all contract requirements and ensure all stakeholders are aware of the requirements for the project and that contract aligns with the estimate for scope of work, pricing, payment terms, etc.
+ Schedule and run Project Kick Off Meetings with Customer Team as well as FSS Internal Team
+ Develop and maintain overall project plan, utilizing Sprint Tracker and tasks
+ Organize and implement budget control to ensure project is completed within budget for labor, material, equipment and subcontractor costs
+ System data entry and maintenance, using support roles including but not limited to:
- Customer Creation (Sales)
- Project Creation (Project Support)
- Project specific scope information, tools and technician skills required
- Work Order and Site Visit Creation (Project Support)
- Revisit entries (Project Support)
- Work Order Completion
- Subcontractor Invoice Approvals and Tech Ratings
+ Support other roles and departments in their tasks related to corresponding projects, including but not limited to:
- Scheduling and routing of visits (Resource Deployment)
- Mass Work Order Creation (Project Support)
- Enter Purchase Requests (Purchasing)
- Rental Requests (Purchasing)
- Manual Creation (Help Desk)
- Technician Support (Help Desk)
+ Qualify and ensure preparedness of assigned AV technicians by holding Kick Off Call before start on a new project
+ Manage AV technicians post-assignment to the project, including performance, following instructions, quality and professionalism
+ Communicate updates of ongoing projects to Sales Team
+ Review of bids and proposals for assigned customers and projects, prior to bid submission, if required based on threshold criteria
+ Work with Purchasing Team to manage job inventory throughout the duration of any assigned project, including tooling rental requests and RMAs
+ Timely management of lift releases on assigned job locations
+ Manage issues, customer expectations and escalations, when needed; log all Complaints
+ Develop, update and send reports to customer on a regular basis and/or participate in status calls with the customer
+ Review deliverables to ensure quality job site completion on assigned projects, based on process
+ Review and update WIP work orders within SLA
+ Schedule and run project Lessons Learned meetings with Customer team as well as Internal Team
+ Ensure that all paperwork is completed timely and accurately this includes, subcontractor invoices, change orders, purchase orders and customer invoices