Project Manager

Join a Growing Team of Innovators and Explorers

At Viably, you will work in a fast-paced environment alongside people passionate about uncovering and supporting North America's most forward-thinking industrial waste and recycling solutions.

We are called Viably because that's how we think. About everything. We are driven to empower clients with new capabilities to evolve business and protect our planet.

What You Will Be Doing

The Project Manager is a customer-focused problem solver. They are intelligent, independent, organized, and self-driven individual who can communicate effectively. The Project Manager is responsible for defining a project's scope and goals and creating detailed plans and timelines. The Project Manager is an effective communicator who keeps stakeholders informed, resolves issues, and motivates the project team.

The Project Manager has a passion for helping customers and completing projects on time and within budget. They efficiently utilize software tools, including Salesforce CRM and Microsoft Office products. The Project Manager role requires strong computer skills, customer service skills, and attention to detail. They can manage shifting priorities and can provide detailed and concise communication to both customers and the internal teams. The Project Manager will collaborate with internal teams and customers daily.

Key Responsibilities Look Like:

• Planning - defining project scope and goals, creating detailed project plans including timelines.
• Resource management - forecasting, scheduling, and tracking resources, ensuring tasks are completed on time.
• Communication - Responding to customer needs and issues through various channels, informing stakeholders of project status and needs, and motivating project team members.
• Managing risks and budgets - Identifying and managing projects risks while managing project budgets and forecasting project costs and profitability.
• Customer Advocacy - Acting as a liaison between customers and internal teams, such as engineering, service, parts sales, or machine sales. Relay customer feedback, suggestions, or requests to the appropriate teams, advocating for customers' needs.
• Quality assurance - Ensuring projects are completed to Viably's standard of excellence.
• Customer Satisfaction - Ensuring elevated levels of customer satisfaction by providing excellent service, empathetic communication, and prompt issue resolution. Maintain a positive and professional demeanor, even in challenging situations, to establish a positive customer experience.

Critical Skills and Experience You'll Need:

• General knowledge of industrial machinery and field support projects. Preferred, direct experience in the recycling, agricultural, or heavy machinery industries.
• Strong interpersonal and critical thinking skills, ability to collaborate and work cross-functionally.
• Time management and research skills.
• Knowledgeable in project management methodologies.
• Financial literacy with the ability to manage budgets, forecast project costs and profitability, and conduct cost-benefit analyses.
• 5 years of experience as a project manager.
• PMP certification preferred.
• Bachelor's degree from an accredited university.

Physical Demand & Competencies:

• Standing, walking, talking, sitting, and use of hands.
• This job mostly involves sitting or standing, but there may be occasional tasks that involve lifting or moving objects weighing up to 25 pounds.

Benefits (we've got your back):

• 401K retirement savings plan with company matching
• Paid holidays
• Health insurance coverage that includes medical, vision, and dental
• Short and long-term disability coverage
• Life insurance
• Generous paid time off (16 PTO days in year one)
• Paid continuing career education and advancement opportunities
• Health and wellness program
• Flexible Spending Accounts (FSA) and Health Spending Accounts (HSA) options

Viably is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation (including transgender status), pregnancy and related medical conditions, gender identity, national origin, creed, marital status, family status, ancestry, age, disability, genetic information, veteran status, or any other applicant characteristics protected by applicable law. Qualified individuals with a disability who require an accommodation to perform the essential functions of the job or to participate in the job application or interview process should contact Rochelle Taylor at [redacted]