Property Manager

Who We Are:

The United Group of Companies, Inc. - celebrates over 50 Years in Business - specializes in all phases of real estate: development, financing, construction, and property management. Our unique Company delivers a high-quality product and high-end resident experiences within active adult senior living, student housing, multi-family communities housing, commercial properties, and mixed-use neighborhoods. We are honored to have been voted by our employees as one of the Albany Times Union's Top Workplaces for eight consecutive years, along with being named a national Top Workplaces USA employer for four consecutive years, most recently for 2024. We have achieved this recognition by fostering a culture of leadership and accountability, offering a unique environment to our employees that cultivates individual growth and rewards performance. To learn more about us: https://www.ugoc.com/

Join Our Team!

We have an immediate need for a Property Manager to join the team at Asher Crossing, one of United Group's professionally managed multi-family housing communities located in Williamsville, NY.

This position will also oversee two other multi-family communities of Crescendo Lofts and The Dorian, also located in Williamsville, NY.

To learn more about our properties, please visit:

https://www.ashercrossing.com/

https://www.crescendobuffalo.com/

https://www.livedorian.com/

Major Tasks + Key Responsibilities:

Marketing + Leasing:

• Creates in collaboration with the Marketing Department Annual and 90 day Marketing + Leasing Plans
• Responsible for the successful execution of Marketing + Leasing Plans
• Coordinates and disseminates the timely communication for scheduled events
• Provides continual sales and leasing training to all leasing and sales staff
• Makes recommendations to improve marketing and leasing programs
• Prepares regular market surveys; shops competition regularly
• Prepares weekly and monthly reports
• Reviews all rental applications and lease forms for accuracy and compliance with resident policy

Financial Reporting + Control:

• Preparation of the property's annual budget - works directly with Regional Manager and Property Accountant
• Monitors budget performance and reports variances from budgets
• Assists Property Accountant with preparation of monthly financial accounting, reporting, and explanation of variances
• Prepares purchase orders, inputs all invoices into Entrata
• Reports payroll information to the Corporate office / Human Resources on a timely basis
• Supervises inventory of all equipment and supplies
• Management of property's Petty Cash

Site Activity + Resident Management:

• Provides leadership to staff and residents by following all company procedures and demonstrates a professional image and demeanor consistent with company standards
• Works with Regional Manager to maximize NOI and ensures owners goals and objectives are aligned with property operations
• Creates and drives new revenue streams to achieve and exceed goals and objectives
• Ensures all resident retention programming , the SUN program, is executed in a consistent and high quality manner to ensure the highest levels of resident satisfaction is achieved
• Ensures resident files are accurate and complete and maintained in a manner consistent with operating guidelines
• Ensures rent collection programs are administered consistently to ensure revenue is collected within operating standards
• Manages resident complaint log and seeks assistance from Regional Manager when needed
• Manages move-ins and move-outs as site activity requires and ensures proper communication with all site staff to ensure proactive and cohesive operations

Maintaining Physical Asset:

• Regularly evaluates maintenance operations at each site and determines cost efficiency of staffing and preventative maintenance programming
• Makes regular, detailed inspections of physical plant and reports any observed deficiencies and ensures corrective action is taken
• Audits service requests performed by the site staff
• Regularly performs inspections of maintenance work - implements, reviews, and when necessary, makes periodic changes to maintenance schedules
• Evaluates and approves decisions for physical repair, replacement, and/or improvements consistent with capital improvement plan
• Knowledgeable of current status and conditions of all vacant apartments
• Performs regular inspections of common areas, community rooms, common hallways, stairwells, elevators, apartments, grounds, exterior of building, perimeter of property, etc.
• Supervises all vacant apartment make-ready procedures; ensures productivity of staff through routine inspections, view of work in progress
• Directs and/or makes recommendations to Maintenance Supervisor for physical repairs, replacements, and/or improvements when approved
• Directs, approves, and/or makes recommendations for supplies, materials, and equipment and orders when approved
• Evaluates maintenance operations periodically to determine cost efficiency
• Ensures Owners' goals and objectives are aligned with property operations

Staff Training + Development:

• Trains staff members on the Company's standard operating procedures and policies and procedures
• Ensures staff training is consistently administered
• Ensures staff members are knowledgeable and trained on the company's standard operating procedures and policies
• Coordinates and ensures site staff is trained properly in Yardi
• Upholds standards relating to employee training and United's Pure Safety training and industry specific training
• Provides leadership to staff and residents by following all company procedures and demonstrates a professional image and demeanor consistent with company standards

Human Resources + Personnel Management:

• Responsible for ensuring staffing levels are in alignment with the needs of the business
• Supervises on-site personnel and all activities relating to personnel management, i.e. scheduling, time and attendance management, payroll, progressive discipline, etc.
• Manages employee training and development
• Hires and terminates employees in accordance with established guidelines
• Conducts formal employee performance evaluations and recommendations for promotions and/or salary increases for all site personnel

Pure Safety Program:

• Actively participate in, follow, and enforce the safety and health programs
• Resolve questions, approve and/or recommend necessary expenditures to correct unsafe conditions
• Make regular shop, warehouse, office and ground-job site tours, and safety inspections to determine if safe work practices are being observed; ensure that unsafe conditions do not exist
• Personally perform safety inspections, and review safety inspection reports and unsafe conditions reported by others. Make or obtain corrections as required to maintain a safe workplace and ensure compliance
• Conduct regular safety meetings with employees to promote safety awareness and compliance with the Safety and Health Policies
• Investigate accidents and assist with completion of accident report forms when required
• Ensure that specific programs (i.e. hazard communication, protection from bloodborne pathogens, hearing conservation, forklift safety/operator certification) are implemented and complied with consistently
• Review safety-related disciplinary actions with the employees

Job Overview + Requirements:

• Job Type: Property Manager; approximate salary: $83K annually plus Bonus Program
• Work Hours: Full Time - Monday through Friday 8:30am - 5:00pm (weekends may be required as needed)
• Training for Position: Supervisory experience with both leasing and maintenance staff
• Physical Requirements: Light lifting and carrying
• Required Education: College Degree or Applicable Work History
• Required Experience: 2-5 years of experience in sales/leasing; residential property management; software (Entrata, CRM, etc.)
• Certifications: Professional designations, i.e. Certified Professional Manager (CPM), Accredited Residential Manager (ARM), or equivalent industry designation preferred.
• Qualities: Demonstrates integrity on a personal and professional level; Exceptional communication, sales, and negotiation skills; Ability to solve problems involving residents and challenging situations

Benefits + Perks:

• Benefits: Medical, Dental, Vision, Life Insurance, 401k Match (4%), PTO
• Medical - Highmark BlueShield of Northeastern NY with HSA option; eligibility 1st of the month following 60 days
• Dental/Vision - Guardian; eligibility 1st of the month following 60 days
• Life Insurance - Company paid Basic Life Insurance Policy (1x Annual Salary) with additional Voluntary Life Plans; eligibility 1st of the month following 60 days
• Retirement Plan - Voya Financial; Eligibility After 1 Year of Service; 4% Company Match
• Additional Benefits - Employee Assistance Program; United Concierge Medicine (telemedicine service, including Mental Health); Calm App Premium subscription; Learning Care Group (childcare benefit - tuition discount); Tuition Assistance Program
• PTO - Personal (24 Hours), Sick (56 Hours), and Vacation Time (40 Hours; escalated based on years of service up to 160 Hours); eligibility after 90-day Introductory Period
• Holidays - 10 Company Paid Holidays

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected class covered by law.