Provider Training Specialist

The Provider Education Lead, reporting to the Manager- Provider Communications, is responsible for designing, delivering, and maintaining high-quality training programs for both internal Medica staff and external provider partners. This role supports Medica's commitment to operational excellence and provider engagement by developing industry-specific training content. The position requires strong collaboration across teams, independent decision-making, and the ability to adapt training content to meet evolving business needs.

The successful candidate will have a solid background in creating narratives for training and instructional design, with a passion for learning and the ability to communicate complex topics clearly across provider audiences. They will demonstrate strong educational writing skills and have a collaborative approach to cross-functional work. Adaptability, creativity, and the ability to work independently in a fast-paced environment are essential for success in this role.

Key Accountabilities:

• Develop and deliver industry-specific training for provider audiences
• Maintain and update training content for accuracy, consistency, and effectiveness
• Serve as a resource for peers and stakeholders
• Support continuous improvement of training programs through feedback and performance data

Qualifications:

• Bachelor's degree or equivalent combination of education and experience required
• 5+ years of experience in training or instructional design, preferably in the healthcare industry
• Proven experience creating narratives for training or educational resources
• Familiarity with eLearning platforms, instructional tools, and adult learning methodologies
• Excellent written and verbal communication skills

Skills and Abilities:

• Strong interpersonal, collaboration and communication skills
• Ability to assess audience needs and tailor training accordingly
• Experience developing testing and evaluation tools to measure training effectiveness
• Knowledge of healthcare provider experience preferred

This position is a hub-based role which will work primarily remotely but may require some onsite presence. To be eligible for consideration, candidates must reside within a commuting distance to one of the following office locations: Minnetonka, MN or Madison, WI. Onsite frequency is determined by business need as decided by leadership.

This position is a hub-based role which requires onsite presence. To be eligible for consideration, candidates must reside within a commuting distance to one of the following office locations: Minnetonka, MN, or Madison, WI. Onsite frequency is determined by business need as decided by leadership and may be up to 2-3 days a week.

The full salary range for this position is $61,500 - $105,400. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to compensation, Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees.

The compensation and benefits information is provided as of the date of this posting. Medica's compensation and benefits are subject to change at any time, with or without notice, subject to applicable law.

We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)