Public Safety Telecommunicator

Salary : $66,268.80 - $98,176.00 Annually
Location : Broomfield Police Department, CO
Job Type: FT Non-Exempt
Job Number: 2025-00135
Department: Police
Division: Information Services
Opening Date: 04/10/2025
Closing Date: 4/23/2025 5:00 PM Mountain
FLSA: Non-Exempt

Description
Equity Statement

The City and County of Broomfield is committed to facilitating an equitable community and workplace. Through coordinated strategic efforts and departmental alignment, CCOB advocates for making services accessible to all, especially those that have been historically excluded and under-resourced, including but not limited to Black, Indigenous and Persons of Color, Women, those who are Differently-Abled and members of LGBTQIA+ communities.
Description

Salary Range: $31.86 - $47.20/hour 5 year step plan

**Lateral Applicants - The Broomfield Police Department will pay year-for-year for your experience in a primary PSAP (Public Safety Answering Point) role.

Free Recreation Center Pass (Gym & Pool)

14 days paid vacation + 10 sick days per year + 12 paid holidays

Excellent Medical, dental, & vision insurance

6% employer retirement match

Wellness discount on insurance premiums available
Are you interested in beginning a dynamic career as a 9-1-1 professional? The Broomfield Police Department is seeking dedicated individuals to join our team as 9-1-1 Public Safety Telecommunicators.

Your role in 9-1-1 will play a crucial part in ensuring the safety of the public and field responders. Broomfield's 9-1-1 Communications Center is responsible for managing emergency and non-emergency calls for service within the City and County of Broomfield, as well as dispatching appropriate police, fire, and medical resources.

• Rotating Shift Work: Schedules include days, swings, and graveyards, spanning Sunday through Saturday, including holidays and mandatory overtime.
• Total Compensation Package: Enjoy a highly competitive compensation package and benefits, including a 6% employer retirement match, 14 days paid vacation + 10 sick days per year + 12 paid holidays, and Free Recreation Center Pass (Gym & Pool).
• Employee Well-Being: Ranked as the 4th healthiest place to live in the United States, we prioritize you and your family's well-being with direct access to wellness programs, peer support, and psychological services at no cost to the employee.
• Career Growth: Progression opportunities are a focus within Broomfield PD. We prioritize your growth and development, offering avenues for advancement and skill enhancement. Such as certified training officer programs, recruitment efforts, and public education. Engage in recognition and team-building activities, and be part of department-wide committees.

Essential Required Tasks/Examples of Duties
(The following statements are illustrative of the essential functions of the job. The City and County of Broomfield retains the right to modify or change the duties or responsibilities and additional functions of the job at any time. Examples of duties are not intended to be all-inclusive or restrictive.)

• Receive and prioritize emergency and non-emergency calls and digital requests for help from the public requesting police, fire, and other emergency services.
  
• Remain calm and composed, even in stressful situations. This includes managing conflicts effectively and dealing with frequent interruptions and requests for assistance in a timely manner.
  
• Demonstrate clear and effective communications with active listening, call control, judgment, respect, and empathy with callers that range from calm to panicked.
  
• Gather, analyze, and document critical information during life-or-death situations such as crimes in progress, medical emergencies, and fire/rescue incidents.
  
• Document incident details quickly and accurately to establish incident urgency, categorize the incident type, and obtain the proper help for the caller.
  
• Interprete caller location by using geographic knowledge, tools, and location tracking capabilities.
  
• Understand local and regional geography to quickly and accurately identify the location of an emergency and dispatch appropriate personnel.
  
• Prioritize multiple events based on available resources-critical thinking.
  
• Provide pre-arrival and post-dispatch instructions to those who require assistance during high-stress situations.
  
• Operate radio equipment to dispatch appropriate resources.
  
• Monitor local and area-wide radio channels for informational and operational purposes.
  
• Operate multiple systems and conversations simultaneously without mistake.

Minimum Qualifications

• Training -
  
  • High school graduate or GED equivalent required
  • College level course in psychology, human relations, customer service, or related fields preferred
• Experience -
  
  • Two years of related experience in clerical, phone, or customer service work.
  • Previous experience working different shifts is preferred.

Years of related experience may be substituted for required education, however education cannot be substituted for the necessary work experience. Candidates must meet the minimum required years of work experience.

NECESSARY SPECIAL REQUIREMENTS - Must be at least 18 years of age and cannot have been convicted of a felony or disqualifying misdemeanor as per NCIC/CCIC policy. New hires must, as a condition of employment, pass and/or participate in the following pre-offer and post-offer/hire processes: typing test, software evaluation, oral board, management interview, peer sit-along, reference checks, polygraph or CVSA, background examination including local police check and sex-offender registry, psychological, audiometric test, medical examination, drug screen, and fingerprint checks through CBI/FBI.

Working Conditions

The working environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Majority of time is spent in a sitting position in the Communications Center; however the operator's console is capable of adjusting in height to allow the operator to stand and perform their duties. Work may vary from periods of inactivity to periods of high emotional and mental stress. Work also involves working shifts which includes all hours of days and nights, including weekends and holidays. The noise level in the environment is moderate.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is frequently required to sit, talk, hear, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to walk, reach with hands and arms, and stand. Physical demands are described as sedentary (Exert up to 10 lbs of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body). Data entry and other tasks require operating a computer for the incumbent's entire shift. Specific vision abilities required by this job include close vision, distance vision, color vision (ability to distinguish between the colors red and green) and ability to adjust focus. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
For a full job description, please and search for the job title.

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Broomfield is an Equal Opportunity Employer. For additional information
To view the summary of benefits please for more details.
01

Are you at least 18 years of age?

• Yes
• No

02

Please select the highest level of education you have successfully completed.

• None
• High School diploma or equivalent
• Some college
• Associate's degree or 60 semester hours, Bachelor's degree
• Master's degree or higher

03

This position requires shift hours and mandatory overtime (days, swings, graveyards; Sunday-Saturday including holidays, weekends). Are you available to work all of the required scheduled days/hours for this position on a regular basis?

• Yes
• No

04

How many years of related experience do you have in clerical, phone, or customer service work?

• None
• Less than 1 year
• 1 - 2 years
• 2 - 3 years
• 3 - 4 years
• 4 - 5 years
• More than 5 years

05

Do you have experience working rotating shifts (days, swings, graveyards)?

• Yes
• No

06

I have used marijuana or its derivatives in the past:

• N/A I have never used marijuana
• Less than 3 months
• 3 months but less than 1 year
• 1 year but less than 2 years
• 2 years but less than 3 years
• over 3 years

07

I have used psilocybin in the past:

• N/A I have never used psilocybin
• less than 1 year
• 1 year but less than 2 years
• 2 years but less than 3 years
• over 3 years

08

I have used illegal substances other than (marijuana or psilocybin) in the past:

• N/A I have never used this type of illegal substance
• 6 months or less
• 6 months but less than 1 year
• 1 year but less than 2 years
• 2 years but less than 3 years
• 3 years but less than 4 years
• 4 years but less than 5 years
• 5 years but less than 6 years
• 6 or more years

09

Have you ever received a disciplinary action or have been placed on inactive status for cause (including log entry, documented written warning, written warning, reprimand, suspension, demotion or any other employment notation or action taken against you)? If yes, please explain in detail each circumstance to include the date, reason for disciplinary action and the outcome. If this does not apply to you please indicate "N/A".
10

These positions are on a Step Plan. The steps range $31.86 - $47.20/hour depending on relevant prior experience in 911 Dispatch. If selected, what are your salary expectations?
11

Were you referred by a current Broomfield Police Department employee? If so, please list their name. If not, please write "N/A" *Please write N/A if you were referred from a hiring event or job fair.
Required Question