Q&A Manager

As a QA Manager, you are primarily responsible for quality control throughout the development of software by planning, organizing, and building testing protocols and managing teams of QA engineers and testers.
Essential Job Functions/Requirements:

• Establish and maintain quality assurance standard operating procedures (SOPs)
• Organize, manage, and assist manual and automated test engineers to ensure minimal production defect leaks
• Establish QA metrics and reporting dashboards for up and down stream stakeholders
• Establish User Personas in collaboration with Product Management and team
• Facilitate the decomposition of business requirements, into Use Cases and Acceptance Criteria
• Clearly document and thoroughly execute Acceptance Tests
• Organize and manage manual and automated test case libraries
• Participate in deployment testing exercises as needed
• Participate in all SCRUM events, including Backlog Grooming, Sprint Planning, daily stand-up and Sprint Review
• Mentor other QA team members and assist them with domain knowledge
• Lead Instructor Training on QA-related topics
• Keep abreast of changes in technology, standards, and relevant developments in IT & testing by maintaining professional competency through training, reading, and linkages with professional organizations
• Lead QA process improvement initiatives
• Collaborate effectively with team members and others in organization to resolve testing issues
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies

Job Qualifications
Education

• Bachelor's degree or equivalent work experience

Experience

• 6+ Years software Quality Assurance experience with SaaS technology
• 6+ Years SDLC in an Agile/ SCRUM environment
• 4+ Years QA leadership experience
• Test Case Management, Defect Tracking and Quality Reporting
• Agile Software Testing
• Continuous Delivery
• Logistics or supply chain experience

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