Quality and Continuous Improvement Manager

At District Photo, our employees are the heart of our company. We are seeking a Quality and Continuous Improvement Manager in our Phoenix Arizona factory

Job Overview

District Photo Inc. is seeking a dedicated and experienced professional to fill the role of Quality and Continuous Improvement Manager. The successful candidate will be responsible for leading quality assurance initiatives and is directly accountable for the delivery of process innovation and continuous improvement initiatives across multiple jurisdictions. The Quality and CI Manager will play an important role in helping to foster a culture of sustainable change through the creation and embedding of LEAN methodology, and the supporting framework, to deliver business transformation.Responsibilities
Quality Management:

• Develop, implement, and maintain a comprehensive quality management system for all aspects of the production facility.
• Establish and enforce quality standards, procedures, and best practices.
• Conduct regular audits and inspections to ensure compliance with quality requirements.
• Investigate and address customer complaints or quality issues promptly and effectively.
• Work with customer service teams to address issues and implement corrective actions.

Risk Management:

• Collaborate with relevant stakeholders to identify and assess potential risks to quality and develop strategies to mitigate these risks.
• Supplier Quality Management:
• Collaborate with the procurement team to ensure that suppliers meet quality standards.

Continuous Improvement:

• Lead and drive continuous improvement initiatives to enhance operational efficiency and effectiveness.
• Lead and facilitate Lean and process improvement-based workshops to drive ideas & solutions.
• Analyze production processes to identify opportunities for improvement and waste reduction.
• Collaborate with cross-functional teams to implement process enhancements and innovations.
• Foster a culture of continuous improvement by promoting awareness and involvement at all levels of the organization.

Data Analysis, Documentation and Reporting:

• Utilize data and performance metrics to assess the effectiveness of quality and continuous improvement initiatives. Generate regular reports to communicate key performance indicators and progress toward improvement goals.
• Track, monitor and communicate facility defect trends.
• Analyze trends and provide recommendations for corrective actions or further enhancements.
• Create and maintain Standard Operating Procedures (SOP)

Training and Development:

• Develop and oversee training programs to ensure that employees understand and adhere to quality standards and continuous improvement methodologies.
• Facilitate workshops and training sessions to build a culture of continuous learning and improvement.
• Collaborate with department managers to identify and address specific training needs.

Cross-Functional Collaboration:

• Work closely with production teams, engineering, and other relevant departments to align quality and continuous improvement objectives.
• Partner with Quality and CI peers in other facilities to share best practices and ensure consistency.
• Facilitate cross-functional teams to address specific improvement projects.
• Communicate effectively with all levels of the organization to drive change and improvement.
• Foster a culture of quality and continuous improvement throughout the organization.

Benefits

401K, paid vacation, paid holidays, sick and safe leave, life insurance, medical, dental, vision, and short/long term disability benefits.

Culture

At DPI, our success is powered by our people and its client's satisfaction ratings. Our culture allows employees to be engaged, empowered, and rewarded. We are a diverse and inclusive company who seeks to expand our brand by hiring collaborative individuals who think outside of the box. We are committed to providing a safe and healthy workplace for all of our employees and visitors. Check us out, https://vimeo.com/761869694/1b7b9d7dbf

Requirements

Minimum Qualifications

• Bachelor's degree in a relevant field; or equivalent combination of education, training and experience.
• Proven experience in quality management and continuous improvement within a manufacturing environment.
• Strong analytical and problem-solving skills.
• Excellent project management and organizational skills.
• Effective communication and leadership skills.
• Knowledge of quality management systems, Lean, Six Sigma, or other continuous improvement methodologies.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of stakeholders including senior managers, subject matter experts and operators.
• Proficient in the use of Microsoft Office, including Project, Visio, Word, Excel, Outlook, and PowerPoint

Preferred Qualifications

• Advanced degree or certifications in quality management or continuous improvement is a plus.
• Certified Six Sigma Black Belt
• Knowledge of printing technologies, Print on Demand industry or related manufacturing sectors.

Working Conditions

• Significant walking, bending, standing.
• Physical activities including but not limited to reaching, pulling, pushing, gripping, grabbing, and must be able to lift up to 50lbs.
• Prolonged periods sitting at a desk and working on a computer.

Level of Supervision Received

• Under little supervision, proceeds alone on regular duties and implementing change as needed with consultation for change as needed.

Level of Supervision Exercised

• Directs and oversees the Quality and Continuous Improvement department locally.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees in accordance with company policy.
• Conducts training as needed.

District Photo Inc.

Founded in 1949 by Melvin Cohen as a small black & white photo lab, the business grew during the last half of the 20th century into a large wholesale photofinishing lab serving mid-Atlantic retailers and a national mail order film business. In the late 1990's under Neil Cohen's leadership, DPI acquired a photo business in the UK and has transitioned from a mid-Atlantic film developing lab to multiple state-of-the-art digital labs shipping millions of photos worldwide every day.
Today, District is one of the largest variable data printing companies in the world as their facilities comprise over a million square feet of manufacturing space with a global reach that sets them apart in the digital printing market. With 7 production fulfillment facilities located in the United States (MD, PA, KY, AZ), England, the Czech Republic & Australia, District Photo is the leader in creating photo-based products as they deliver millions of prints, greeting cards, books, calendars, blankets, mugs, and other gift items yearly.