Quality Assurance (QA)/Quality Control (QC) Field Technician

Quality Assurance (QA)/Quality Control (QC) Field Technician
Location: Detroit MI - applicants must be located in Michigan to be considered

Ready to make a difference?
Join our team as a Quality Assurance (QA)/Quality Control (QC) Field Technician, supporting clean energy programs and under-served communities in Michigan. Working closely with the client and our nationwide implementation team, you'll focus on bringing bill savings to customers, providing safer, more energy efficient homes, and ensuring energy grid stability across the State of Michigan.

This role will enjoy a field-based, independent, and flexible work schedule that allows you to experience something new every day! This role works closely with the client, partners, and our ICF team members to not only conduct field inspections after project completion, but also to conduct deep energy assessments, identify actionable solutions, and drive continuous improvement and best practices in energy waste reduction at the front end of projects as well.
Are you an effective communicator with field inspection or auditing experience, and working knowledge of energy efficiency programs? If so, then you have found the perfect job. Apply today!

Why you will love working here:

• Quality of life: Flexible workplace arrangements, work-life balance, employee wellbeing programs
• Investment of the community: Donation matching, volunteer opportunities
• Investment in you: Education Reimbursement, Retirement Planning, 401k matching, Mentorship Programs, Free access to professional development resources such LinkedIn Learning
• Any many, many more *Ask your recruiter for more details!

What you will be doing:

• Manage and implement the field and internal verification process for Utility DSM programs including the selection and review of assignments, tracks performance against metric, and ensures all necessary forms and materials are completed.
• Regularly review program QC findings. Based on the findings, leverage best practices and continuous improvement to implement long term solutions in partnership with the client and ICF Program Managers
• Perform initial air leakage testing, and visual inspection of existing equipment within the home, including HVAC equipment, insulation, windows and household appliances
• Identify comfort issues and prepare detailed report summarizing opportunities discovered during the visit
• Interact with homeowners and tenants regarding energy efficiency and setpoints in their home
• Conduct home energy assessments in residential homes, entering attics, basements, and crawl spaces
• Recommend energy efficiency improvements
• Coordinate with the project team to implement recommended measures in the income qualified communities
• For market-rate customers, provide references or program materials for energy saving opportunities to the customer for consideration
• Coordinate with program Quality Assurance activities such as post-project field inspections and customer surveys
• Generate reports to audit, monitor and measure performance and relevant metrics
• Conduct internal and external trainings to include; webinars, tutorials and conference calls on relevant business processes and standards
• Must have a reliable vehicle for local travel. Requirements are up to 80% of the time throughout Southeast and Western Michigan in order to perform field inspections (reimbursement for mileage provided)

What we need you to have (minimum qualifications):

• Bachelor's degree in Energy, Sustainability, Business, Communications or related disciplines (or applicants can substitute one year of related experience for one year of education)
• 2+ years of energy efficiency, HVAC, weatherization and/or related experience
• Able to lift boxes no heavier than 30 pounds, climbing stairs and ladders, driving, walking, standing, above head arm movements
• Must have a valid driver's license and successfully pass a Motor Vehicle Records (MVR) check

What we would like you to have (preferred qualifications):

• Industry certifications including, but not limited to:
• Building Performance Institute (BPI) Certified Building Analyst or Energy Auditor
• Association of Energy Engineers (AEE) Certified Energy Manager or Energy Auditor
• Expertise in single family, multifamily or C&I sectors
• Expertise in business management, building construction, energy resources, or energy policy
• Professional affiliations including, but not limited to: BPI, RESNET, AESP, MEECA, MEEA, ACEEE, ASHRAE, or AEE
• Experience working as part of a cross functional team

Professional skills you will use:

• Investigative mindset to identify high energy load root causes
• Technical background to not only understand the home energy usage, but also to make recommendations
• Demonstrated ability to provide project leadership and meet client goals
• Excellent verbal, interpersonal and written communication skills
• Strong analytical, problem solving and decision-making capabilities
• Team player with the ability to work in a fast-paced environment
• Sound business ethics, including the protection of proprietary and confidential information
• Ability to work with all levels of internal staff, as well as outside clients and vendors
• Detail-oriented mindset to fine tune and improve processes
• Ability to be flexible and handle multiple priorities
• Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel)

Working at ICF
ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:
$67,020.00 - $113,934.00

Michigan Remote Office (MI99)