QUALITY CI MANAGER
Apply NowCompany: Teleperformance
Location: Eaton, OH 45320
Description:
POSITION: Quality Manager
Reports to: Plant Manager
JOB DESCRIPTION
This position is responsible for leading the Continuous Improvement initiatives within Safety and Quality at the Plant. This position will provide leadership, planning, technical direction, communication and coaching skills to ensure safe production of high quality products to meet customer needs in the most cost effective manner. Individual acts as leader and driver of all quality initiatives for plant location; interacts and partners with manufacturing, sales and design teams, vendors and customers in meeting internal and external customer quality requirements.
RESPONSIBILITES
Directs the Quality Management System at the plant
Train and educate the organization and implement continuous improvement methodologies such as 6 Sigma, 5S, Lean, OE and others
Drives Continuous Improvement to quantitatively and qualitatively improve costs, quality and service.
Drives plant accountabilities in the areas of: tracking vendor performance, resolution and disposition of customer complaints, investigating critical quality defects on in-process and finished products, generation and analysis of quality data and reports
Insures all customer feedback is promptly dealt with and any complaints are acted upon by the plant using root cause analysis and implementing corrective action
Supports safety as a top priority in training, job design and regulatory compliance
Ensures product quality. Establishes and manages systems for "right first time" performance and incorporates this philosophy in the continuous improvement teams.
Focuses on plant wide issues and inter-plant initiatives including developing synergies and business opportunities to optimize other manufacturing plants
ESSENTIAL FUNCTIONS, SKILLS AND ATTRIBUTES
Leadership and Management
Systemic problem solver, implement solutions to solve root cause problems
Inspires team spirit and loyalty to organization
Able to handle multiple, complex priorities and balance the needs of each according to business impact
Strong business and technical skills and processing, packaging and logistics
Coaching, Motivating and Mentoring
Sets expectations, tracks and communicates results, and creates environment for accountability for results and actions
Understands and uses individual and team development tools
Confident to give employees space to learn and make mistakes
Strong written, oral and communication skills
Excellent listener. Ability to translate operational issues into corrective action procedures
Creative and change oriented. Continuous Improvement process skills
Strong ability to learn
High energy, assertive, energetic and a self-starter
MINIMUM PREFERRED EDUCATION AND EXPERIENCE
College degree in manufacturing, engineering, logistics or equivalent work experience
Experience in a variety of manufacturing areas (production, logistics)
Experience in quality system management or mfg/corrugated leadership preferred
Competent with MS Office and Statistical software
Previous ISO certification desired
Six Sigma Green Belt certification desired
REQUIREMENTS
Computer literacy. Must be proficient with Microsoft Office especially Excel, Access and PowerPoint. High school graduate or equivalent with related college degree and/or technical courses or associate (two-year) college degree. Minimum of three years of experience in a related field and knowledge of LEAN manufacturing, ISO, Six Sigma preferred.
Reports to: Plant Manager
JOB DESCRIPTION
This position is responsible for leading the Continuous Improvement initiatives within Safety and Quality at the Plant. This position will provide leadership, planning, technical direction, communication and coaching skills to ensure safe production of high quality products to meet customer needs in the most cost effective manner. Individual acts as leader and driver of all quality initiatives for plant location; interacts and partners with manufacturing, sales and design teams, vendors and customers in meeting internal and external customer quality requirements.
RESPONSIBILITES
Directs the Quality Management System at the plant
Train and educate the organization and implement continuous improvement methodologies such as 6 Sigma, 5S, Lean, OE and others
Drives Continuous Improvement to quantitatively and qualitatively improve costs, quality and service.
Drives plant accountabilities in the areas of: tracking vendor performance, resolution and disposition of customer complaints, investigating critical quality defects on in-process and finished products, generation and analysis of quality data and reports
Insures all customer feedback is promptly dealt with and any complaints are acted upon by the plant using root cause analysis and implementing corrective action
Supports safety as a top priority in training, job design and regulatory compliance
Ensures product quality. Establishes and manages systems for "right first time" performance and incorporates this philosophy in the continuous improvement teams.
Focuses on plant wide issues and inter-plant initiatives including developing synergies and business opportunities to optimize other manufacturing plants
ESSENTIAL FUNCTIONS, SKILLS AND ATTRIBUTES
Leadership and Management
Systemic problem solver, implement solutions to solve root cause problems
Inspires team spirit and loyalty to organization
Able to handle multiple, complex priorities and balance the needs of each according to business impact
Strong business and technical skills and processing, packaging and logistics
Coaching, Motivating and Mentoring
Sets expectations, tracks and communicates results, and creates environment for accountability for results and actions
Understands and uses individual and team development tools
Confident to give employees space to learn and make mistakes
Strong written, oral and communication skills
Excellent listener. Ability to translate operational issues into corrective action procedures
Creative and change oriented. Continuous Improvement process skills
Strong ability to learn
High energy, assertive, energetic and a self-starter
MINIMUM PREFERRED EDUCATION AND EXPERIENCE
College degree in manufacturing, engineering, logistics or equivalent work experience
Experience in a variety of manufacturing areas (production, logistics)
Experience in quality system management or mfg/corrugated leadership preferred
Competent with MS Office and Statistical software
Previous ISO certification desired
Six Sigma Green Belt certification desired
REQUIREMENTS
Computer literacy. Must be proficient with Microsoft Office especially Excel, Access and PowerPoint. High school graduate or equivalent with related college degree and/or technical courses or associate (two-year) college degree. Minimum of three years of experience in a related field and knowledge of LEAN manufacturing, ISO, Six Sigma preferred.