Quality Improvement Consultant- Quality Management

Company Description

One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.

A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of patient-inspired health care without boundaries.

At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today!

Job Description

Reporting to the Manager, Quality and Practice, the Quality Improvement and Patient Safety Consultant has a keen interest and demonstrated experience in leading and facilitating processes related to quality improvement, patient safety, accreditation, and critical incident management. This role is responsible for supporting corporate initiatives and working with organizational leadership and staff to develop policies and procedures that ensure high-quality care, minimize patient harm, and foster a culture of continuous improvement.

A key focus of this role includes the implementation and sustainability of accreditation standards, ensuring compliance with national best practices and regulatory requirements. The consultant will play an integral role in supporting the organization's Quality Improvement Plan (QIP) by facilitating the selection, monitoring, and achievement of quality indicators aligned with strategic priorities. Additionally, the role involves analyzing patient safety incident data and patient care trends to drive evidence-based improvements and proactively address potential risks.

The Quality Improvement and Patient Safety Consultant collaborates with key stakeholders to implement solutions for identified improvement opportunities, map out new processes, test changes, and evaluate the impact of quality and patient safety initiatives. This includes supporting accreditation readiness activities, such as facilitating mock surveys, preparing evidence submissions, coordinating tracer activities, and ensuring alignment with Accreditation Canada standards.

In addition, this position supports the critical incident management process, assisting clinical leaders with the identification, review, and resolution of incidents. The consultant will coordinate and facilitate root cause analyses, lead interdisciplinary debriefings, and help translate learnings from incidents into system-level improvements. They will also play a key role in embedding a Just Culture approach, ensuring that lessons learned contribute to proactive risk mitigation strategies.

The Quality Improvement and Patient Safety Consultant plays a critical role in advancing the organization's quality, accreditation, and patient safety agenda. This position is responsible for implementing evidence-based quality improvement strategies, leading accreditation activities, and supporting the successful execution of the Quality Improvement Plan (QIP) to enhance patient care outcomes. The consultant works closely with clinical leaders, frontline staff, and interdisciplinary teams to drive improvements that align with the organization's strategic priorities and accreditation standards.

Accountabilities:

• Conduct surveillance and analysis of patient safety incidents, quality indicators, and accreditation-related metrics to identify trends and areas for improvement.
• Lead and support the coordination of critical incident reviews, root cause analyses, and accreditation tracers, ensuring key learnings drive system improvements.
• Collaborate with clinical leaders and staff to develop and implement policies, procedures, and improvement strategies that enhance quality, safety, and accreditation readiness.
• Support the planning, implementation, and monitoring of the Quality Improvement Plan (QIP) to ensure measurable improvements in patient care outcomes.
• Engage frontline staff in quality and patient safety initiatives, including education, knowledge translation, and participation in accreditation activities.
• Provide project management and data analysis support for quality improvement, accreditation, and risk management initiatives.
• Maintain and optimize systems that support patient safety incident reporting, accreditation evidence collection, and QIP progress tracking.
• Attend and contribute to various quality, patient safety, and accreditation committees as required.

Qualifications

• Undergraduate Degree in related field (business administration, health care administration, health profession)
• College degree/certificate in clinical practice or risk management, health care administration
• Three years work experience in clinical risk management, quality improvement, accreditation or related field in health care
• Critical incident management or patient safety and accreditation experience within the last three years preferred
• Member of a Regulated College in Ontario preferred
• Certified Risk Management designation an asset
• Demonstrated understanding of acute care environment
• Demonstrated understanding of quality improvement, patient safety methodologies
• Self-directed and able to deal with multiple stakeholders while managing multiple priorities and workload management
• Ability to work in a team based environment
• Exceptional computer skills
• Data management and statistical experience desirable
• Proven ability to remain up-to-date with health care quality assurance trends, practices and legislation
• Experience in collecting, analyzing, interpreting data and reporting for the purposes of quality improvement or critical incident management
• Experience in managing broad (e.g. hospital-wide) improvement projects
• Must demonstrate Osler's Values of Respect, Excellence, Service, Compassion, Innovation and Collaboration

Additional Information

Hours: Currently days, Monday to Friday (subject to change in accordance with operational requirements)

Internal application deadline: April 18, 2025

Annual Salary:

Minimum: $85,839.00/yearly
Maximum: $107,308.50/yearly

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Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. If you require an accommodation at any stage of the recruitment process, please notify Human Resources at human.resources@williamoslerhs.ca.

While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.