Quality Manager, North America

The Quality Manager plays a crucial part to the success of Hartmann's North American division by:

• Understanding customer expectations of and needs of our product and our capabilities.
• Managing quality complaints and concerns from customers.
• Developing quality control and assurance processes and specifications.
• Identifying, investigating, and eliminating product quality issues.
• Ensuring all materials, processes, and procedures meet regulatory and quality standards, and promptly resolving any issues or discrepancies that may arise.
• Provide coaching and training to other employees regarding quality issues and changes.

Key Activities, included but not limited to:

Activity A: Communication and Customer Satisfaction

• Provide coaching and training to employees on quality management systems, work instructions and checklists.
• Mentor and train employees on why quality management systems are in place.
• Conduct regulatory (food safety in packaging) and quality training sessions.
• Prepare and maintain quality management documentation, assisting with the development of company policies, processes, and procedures.
• Create standards in accordance with industry standards and customer expectations.
• Vendor engagement, setting requirements for suppliers, monitor compliance and claims management.

Activity B: Testing and Auditing

• Internal auditing of quality records for accuracy and completeness. Taking action to address any nonconformances.
• Performing regular inspections and reviews to ensure employees adhere to quality policies and procedures.
• Assisting with trials within the facility to improve product quality, cost reduction, chemical efficiency.

Activity C: Continuous Improvement

• Assist the organization with root cause analysis and corrective action development and implementation to address internal and customer related quality complaints.
• Monitor and report on all activities, processes, and procedures.
• Make crucial decisions in favor of cost-efficiency without compromising on quality

Core Competencies:

Asking the right question

Be a team player

The art of listening

Time management

Speak with relevance

Think logically as well as creatively

Minimum Qualifications (Education):

• Minimum of B.S. (Bachelor of Applied Science) in Food Science, Agriculture, Chemistry, Quality Assurance, or related field or a minimum of 5 years of related quality manufacturing experience.
• ASQ certification is preferred.

Previous Experience Required:

• 5+ years experience working with quality systems or in a quality related role.
• Minimum 5 years of professional manufacturing experience.
• Food safety in packaging experience is desired.

Skills, Abilities & Equipment Operated:

• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Proficient in Quality Management Systems and evidence-based decision making.
• Possess strong communication (both oral and written) and documentation skills and be able to constructively work individually or collaborate within a team environment.
• Strong client facing skills / relationship management.

WHAT WE CAN OFFER YOU: Ensuring the well-being of our employees is our priority. We offer attractive working conditions and benefits to our employees and their families:

• Competitive salary
• Annual Variable Compensation
• Safety Shoe Allowance
• Professional Career Development opportunity
• Education Reimbursement & Training Opportunities
• Group Health insurance benefits
• Group Retirement pension plan
• Employee and family assistance program