Quality Manager

About Us: Element U.S. Space & Defense stands at the forefront of testing innovation, serving as a trusted partner to NASA, the U.S. Department of Defense, government agencies, and prominent industry leaders across the space and defense sectors. Founded as NTS Technical Systems, our company brings over 60 years of experience and expertise in handling the most complex projects and programs in the world.

From centrifuge testing for the latest Mars rover, vibration testing for the Space Launch System (SLS), to environmental simulations for next-generation missiles, we are the pioneering partner for highly custom, end-to-end testing design and implementation. By advancing our state-of-the-art testing technologies, subject matter expertise, and service to critical missions, Element U.S. Space & Defense has become the go-to partner for ground-breaking industries.

Responsibilities:

• Maintenance and scope extension of site accreditations (e.g. ISO/IEC 17025.), and any other regulatory requirements
• Implement and maintain the QMS, ensuring the necessary controls are in place to govern the inspection and testing undertaken
• Effectively manage the day-to-day implementation of the QMS and support colleagues in its implementation
• Prioritize activities to meet the needs of the business, colleagues and our customers
• Embed and drive a culture of quality assurance and quality improvement in all parts of the laboratory operations
• Ensure the continued fulfillment of customer expectations through the implementation of the QMS
• Ensure that accreditations are maintained and extended, as agreed with operational management and Corporate Quality,
• Manage A2LA and other assessments and visits from customer and other regulatory bodies as required
• Ensure that findings cited during audits are responded to in line with the NTS Technical Systems established quality requirements and, in the timeline, and format dictated by the assessment
• Establish and implement appropriate QA/QC programs to reduce the cost of poor quality and improve compliance with regulations and standards, company objectives and customer requirements
• Ensure training is effective and that the Quality System implemented across the facility
• Provide quality training to colleagues during the onboarding process
• Implement technical audits, quality system internal audits, and partner with technical department management colleagues to ensure proficiency testing in line with the established schedule(s) are maintained up to date
• Manage calibration program (where applicable), and ensure the program meets the requirements of the facilities.
• Compile and submit monthly Key performance indicators (KPI) such as First Time Right (FTR), customer feedback/complaints and corrective actions
• Maintain good working relationships with operational colleagues within the locations and with the wider NTS TS quality community

Skills / Qualifications:

• Four-year technical degree preferred (or equivalent qualification).
• Minimum experience level of 5 years of work experience in an ISO quality environment.
• Experience with A2LA, ISO 17025, and Quality system rules, regulations, including planning and implementation as applicable
• Effective organizational and time management skills with the ability to prioritize activities and manage deadlines.
• Excellent communication skills
• ISO trained auditor
• Experience in participating in quality investigations, undertaking true cause analysis, developing corrective action plans, and ensuring the effectiveness of actions undertaken
• Requirement to keep up to date with changes in the quality landscape and maintain personal professional development
• Ability to identify quality and technical problems and work with colleagues to determine effective and sustainable solutions
• Strong leadership and decision-making skills, and the ability to collaborate with colleagues and work effectively as part of a team
• Proficiency with standard office software, computers, and familiarity with electronic management systems (eQMS)

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• A collaborative and innovative work environment.
• The chance to work on groundbreaking projects that shape the future of space and defense.

Physical Requirements:

• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; climb stairs; balance; stoop; kneel; crouch or crawl; talk or hear; taste or smell.
• General office or test lab environment with exposure to sudden, loud noises
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

EEO Policy Statement:

It is the policy of Element U.S. Space & Defense to offer Equal Employment Opportunity to all individuals without regard to race, creed, ancestry, color, sex, gender identity, sexual orientation, marital status, age, national origin, physical disabilities, pregnancy, childbirth, and related medical conditions. This policy applies to all personnel actions including hiring, promotions, compensation, training, layoffs, recalls, and terminations.

Element U.S. Space & Defense is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.