Quality Manager

Overview

Morgan Advanced Materials is a world leader in advanced materials science and engineering of ceramics, carbon and composites. We operate in a series of well-defined markets where our applications expertise offers our customers a valuable differentiator, engineering high-specification materials, components and sub-assembly parts that solve their challenging technical problems.

The Technical Ceramics business of Morgan Advanced Materials engineers high performance functional and structural ceramic materials, components and sub-assemblies to address customer-specific technical challenges.

The business employs advanced materials science and applications expertise to produce parts that enhance reliability or improve the performance of its customers' products. Much of what the global business unit makes is used in demanding, harsh or critical environments. Our Technical Ceramics business works in selected segments of the electronics, energy, healthcare, industrial, petrochemicals, security and transport markets, typically in close collaborative customer relationships.

Group Key Figures: Revenue 950m (2021), ~7,500 employees, manufacturing in 30+ countries, and customers in 100+ countries. A UK PLC with head office located in Windsor, Berkshire UK. Listed on London Stock Exchange; Member of the FTSE 250 Index.

Responsibilities

Major Responsibilities:

Develop, implement, and manage a quality control system designed to ensure continuous production of products that meet or exceed our customers' expectations. Ensure that the quality system meets or exceeds the requirements of customers and 3rd party accreditation bodies and are consistent with established standards, customer specifications, and production goals. Provide leadership, direction, and supervision to a team of quality/process engineers, technicians, supervisors, and inspectors. Define roles and responsibilities, communicate expectations, and hold direct reports accountable. Provide inspirational leadership throughout.

Essential Functions:

• Ensure a high level of internal and external customer satisfaction. Investigate and correct customer issues and complaints relating to quality.
• Develop and analyze statistical data and product specifications to determine standards and to establish quality and reliability expectancy of finished products.
• Formulate, document and maintain quality control standards and on-going quality control objectives.
• Ensure that documentation and design controls are appropriate for organization.
• Administer document control and configuration management systems.
• Coordinate objectives with production procedures in cooperation with plant managers and engineers to maximize product reliability and minimize costs.
• Create, document and implement inspection criteria and procedures.
• Provide and oversee inspection activity for product throughout entire manufacturing cycle.
• Interpret quality control philosophy to key personnel.
• Design, develop and implement quality control training programs.
• Apply total quality management tools and approaches to analytical and reporting processes.
• Interact with vendors to ensure quality of all purchased parts.
• Maintain active role on internal Continuous Improvement Teams.
• Develop and administer an effective internal audit system of the Quality Management System.
• Prepare organization for 3rd Party and Customer audits.
• Address Non-Conformances from all internal and external audits.
• Conduct a periodic Management Review of the Quality Systems.
• Act as the management representative for the Quality Management System.
• Follow-up on and close pending Preventive and Corrective Action Requests.
• Develop and administering an effective program for control of monitoring and measuring equipment.
• Oversee Engineering Change Request/Engineering Change Notice process and training.
• Support New Product Introduction customer requirement and specification.
• Manage quality alerts from production to drive awareness.
• Assisting the management team and provide QA support as necessary.
• Performs other duties as assigned.

Qualifications

Minimum Qualifications and Education Requirements:

• B.S. degree in Material Science or Engineering is preferred
• Minimum 5 years related experience required
• Supervisory/management experience required
• Thorough understanding of quality management systems in an ISO 9001 and AS 9100 certified business is required
• Experience with Six Sigma and Lean Manufacturing techniques preferred
• Experience with developing/documenting procedures
• Use of Quality Engineering methods in inspection
• Working knowledge of statistical techniques and tools
• Computer proficiency

Additional Requirements:

• Quality orientation and high attention to detail
• Excellent interpersonal and communication skills
• Experience working with high performance teams
• Problem analysis and problem resolution skills
• Solid understanding of Microsoft Word, Excel, and PowerPoint
• Must be able to clearly present ideas and reports in written and verbal format
• Must be able to work well with subordinates, peers and superiors in all departments of the Company
• Must be able to work well with external contacts of the Company
• Must have good time management, planning and negotiation skills
• Must adhere to all Company policies

Physical Requirements:

• Must be capable of sitting and using a computer for the majority of an 8-hour workday
• Must be able to lift 25 pounds, on occasion
• Must be capable of traveling within the US and Internationally

Individual must be a:

• Citizen of the United States, or
• Permanent resident alien of the United States, or
• Protected individual as defined by 8 U.S.C. 1324b(a)(3) as defined by 22CFR120.15

Salary Range: Salaried exempt $120,000 - $140,000 plus bonus potential 20%

Morgan is proud to offer its employees with the following:

• Benefits start on first day of regular full-time employment.
• Medical, Dental, Vision, 401K,
• Vacation, Holiday and Sick time

This job description does not state or imply that all duties to be performed are specifically identified above. Employees are required to follow any other job-related instructions and to perform any other job-related duties requested or instructed by an authorized person of the Company. This document does not create an employment contract, implied or otherwise, other than an "at-will" relationship.

Morgan Advanced Materials is an EEO/AA/M/W/D/V Employer Ind-1