Queue Coordindator (Level 2) with Security Clearance

Location: Annapolis Junction, MD Clearance: Active TS/SCI with Full Scope Polygraph Shift: (Full time Sunday - Thursday 10 pm - 6 am) Qualifications: * High School and 4 years of customer service or * Bachelor's degree and one year of Help Desk Job Description: * Provide technical assistance and telephonic support for Remote Monitoring to Intel Customers. * Maintain documentation of problems and meet Service Level Agreement Requirements for calls answered and resolved. * Help provide technical assistance and support for Workflow Management services * Monitor and support ticket workflows * Review, assign, reconcile and support the management of tickets throughout their lifecycle * Help coordinate with IT service providers and communicate outages and plans for recovery Physical Requirements: * Must be able to remain in a stationary position 50% * Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. * The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations * Working with Data * Move about freely in a laboratory setting * Repetitive Motions