Radio Controller

Salary : $91,436.80 - $121,908.80 Annually
Location : South San Francisco, CA
Job Type: Full-Time
Job Number: 2024-00176
Division: Bus Operations
Opening Date: 02/20/2025
Closing Date: 2/27/2025 11:59 PM Pacific

General
IN ACCORDANCE WITH CBA - OPEN ONLY TO CURRENT IBT 856 MEMBERS

The Radio Controller will report to the Manager, Bus Transportation, and is responsible for providing transit-related information in support of the fixed-route public transportation service on behalf of the San Mateo County Transit District (SamTrans).
WORK SCHEDULE: 2 PM - 11 PM
APPLICATION DEADLINE FOR IBT 856 MEMBERS: Thursday, February 27, 2025
Essential Functions & Duties

• Broadcast emergency and non-emergency transit-related information via the Advanced Communications System (ACS).
• Monitor on-time and on-route adherence of scheduled services.
• Provide radio support for bus operators in the field.
• Develop alternative routes and/or detours in response to planned and unplanned conditions.
• Liaise with County Communications, Transit Police, and first responders in resolution of emergency events.
• Dispatch field supervision to accident scenes, road blockages, crime scenes, customer conflicts, or other situations requiring direct intervention or investigation.

Examples of Essential Duties:

• Operate two-way radio, using voice communications and text messaging.
• Act as a Relief Bus Transportation Supervisor in the field or as a Relief Dispatcher when needed to fulfill service obligations. Utilize knowledgeable of the applicable DMV codes and other requirements for safe and legal operation of buses.
• Contact Bus Transportation Managers and other internal stakeholders to report emergencies or unusual conditions via electronics scripts.
• Maintain recordkeeping of all service events.
• Liaison with Customer Service Department to provide assistance to SamTrans customers.
• Coordinate standby buses or other service and restoration strategies during service interruptions.
• Perform all job duties and responsibilities in a safe manner to protect oneself, fellow employees and the public from injury or harm. Promote safety awareness and follow safety procedures in an effort to reduce or eliminate accidents.
• Perform other duties as assigned.

Minimum Qualifications
Sufficient experience, training and/or education to demonstrate the knowledge and ability to successfully perform the essential functions of the position. In lieu of a degree, work-related experience that demonstrates the skills and experience necessary to perform this role will be accepted. Development of the required knowledge and abilities is typically obtained through but not limited to:

• High school graduate or GED equivalent.
• Three (3) years full-time experience in transit bus operations, or as a Radio Controller, Dispatcher, or Bus Transportation Supervisor.

Preferred Qualifications:

• Proficiency in Microsoft Word and Excel.
• Ability to speak in a clear, concise manner while operating dispatching equipment.
• Ability to decipher radio calls to carry out emergency and non-emergency communications.
• Effective oral and written communication skills.
• Working knowledge of an enterprise resource program (e.g., PeopleSoft, Oracle, SAP)
• Experience using scheduling software (such as HASTUS) is desired.
• Supervisory experience or successful completion of a Supervisory course.
• Completion of TSI courses or certifications

The selection process may include a panel interview, written and skills test assessments, or supplemental questions. Only those candidates who are the most qualified will continue in the selection process. Meeting the minimum qualifications does not guarantee an invitation to continue in the process.
How to Apply

• Complete an online employment application by 11:59 p.m. of the listed closing date. A resume will not be accepted in lieu of the application. Incomplete applications will not be considered.
• The Human Resources Department will make reasonable efforts in the recruitment/examination process to accommodate applicants with disabilities upon request. If you have a need for an accommodation, please contact the Human Resources Department.
• We celebrate diversity and are committed to creating an inclusive and welcoming workplace environment. We are an Affirmative Action/Equal Opportunity Employer. Minorities, Women, Persons with Disabilities and Veterans are encouraged to apply.

Below is a summary of the comprehensive benefits provided to District full-time employees:

Health and Welfare Benefits:

• Healthcare Benefits -District employees are offered a choice of healthcare providers under the CalPERS Health Benefits Program. The District will contribute ninety (90) percent towards monthly premiums for full-time employees. Fifty (50) percent for part-time employees.
  
• Free Dental and Vision Benefits provided - Employer Covers Premiums
  
• Free Employee Assistance Benefit - Employees are entitled to 5 face-to-face sessions or telephonic or web-video consultations for problem-solving support per incident, per calendar year.

• Flexible Spending Accounts - Pre-tax dollars to pay for qualified Health or Dependent Care expenses.

Retirement Medical Benefits:

• Long Term Disability Insurance - After 90 days of total disability, Administrative full-time employees are eligible for 60% of monthly income covered by the District.
  
• Health and Wellness - Gyms located at most work locations and discounted Weight Watcher Membership Option.

Holidays and Paid Time Off:

• Paid Time Off - Newly hired employees accrue 6.5 hours bi-weekly when hired (if Exempt 8.25 hours). As you move up in years of service credit, the rate of the amount of PTO accrued will also increase.
  
• Paid Holidays - The District provides seven paid holidays throughout the year - New Years Day, Martin Luther King Jr. Day, Memorial Day, Independence Day (July 4th), Labor Day, Thanksgiving Day and Christmas Day
  
• Floating Holidays - District employees can earn up to five (5) floating holidays.

Financial Planning Benefits:

• Pension Benefits through CalPERS -You must have a minimum of 5 years of service to be eligible for this pension.

• CalPERS PEPRA vs. Classic - All employees hired on, or after January 1, 2013, are considered PEPRA members and will contribute 8% of their salary up to the maximum IRS cut-off. All Classic members will contribute 6%
  
• Deferred Compensation Options - Select to contribute to one or both of our Tax Deferred Compensation Options
  
• Reliance Standard Life Insurance with 100% premium paid by the District - 1 times annual salary of employee - max $200,000
  
• Optional Life Insurance - Employees may purchase additional life insurance for themselves and their eligible family members.

Growth and Education Benefits:

• Professional Development - Access to LinkedIn Learning and San Mateo County's professional training. District Tuition Reimbursement Program - A maximum of $5,250 per year for courses related to your job or career goals with the District.
  
• Computer Loan Program - Interest-free two-year loan with a maximum amount of $2,000.

Other Amazing Benefits:

• Credit Union - Employees and family members are eligible to join the San Mateo Credit Union and Patelco Credit Union.
  
• Employee Clean Commute (ECC) - Car/Van poolers and Public Transit riders receive a monthly reimbursement.
  
• Commuter Benefits - Free Employee Parking; Free Bus Pass for employee as well as children/spouse; Clipper Card/Go Pass Program for Central employees.

For union employees, all of the above benefits are subject to the employee's Collective Bargaining Agreement. Benefits listed are also subject to change with or without notice and are subject to contract/provider terms and conditions.