RAN Wireless SME (Tech Sales Support)

Job Description
TITLE: RAN Wireless SME (Tech Sales Support)

POSITION TYPE: Full Time (W2)

LOCATION: Plano, TX

ABOUT WorldLink:

WorldLink is a rapidly growing information technology company at the forefront of the tech transformation. From custom software development to cloud hosting, from big data to cognitive computing, we help companies harness and leverage today's most cutting-edge digital technologies to create value and grow.

Collaborative. Respectful. Work hard Play hard. A place to dream and do. These are just a few words that describe what life is like at WorldLink. We embrace a culture of experimentation and constantly strive for improvement and learning.

We take pride in our employees and their future with continued growth and career advancement. We put TEAM first. We are a competitive group that like to win. We're grounded by humility and driven by ambition. We're passionate, and we love tough problems and new challenges. You don't hear a lot of "I don't know how" or "I can't" at WorldLink. If you are passionate about what you do and having fun while doing it; tired of rigid and strict work environments and would like to work in a non-bureaucratic startup cultural environment, WorldLink may be the place for you.

For more information about our craft, visit https://worldlink-us.com .

WHO we're looking for:

We are looking for a RAN Wireless SME (Tech Sales Support) to join our team.

Role and Responsibilities:

• Responsible for development of product requirements, feature requirements, systems and performance analysis, conduct deep-dive customer sessions, new technology introduction of virtualized networks.
• Responsible for analyzing the customer requirements, converting them into system requirements and capturing of detail design for the development team.
• Aid in product & feature performance analysis, evaluation of new product & SW releases
• Perform detailed analysis of 4G/5G Wireless Call Protocols. Responsible for analyzing and troubleshooting the issues, especially issues found during testing of Chipset IODT from Lab and Field.
• Provides expert technical support in the pre-sales process and creates compelling technical and commercial solutions in order to help achieve the assigned sales goals and business objectives.
• Translates and communicates complex technical design considerations between the sales team and carriers' network business.
• Educate our customers on new products and services both individually and in a team environment. Ensures that customer commitments are achieved according to plan.
• Works closely with various support organizations, logistics, and cross-functional teams across organization and HQ to achieve successful new product roll-outs and developments.

Required Experience and Education:

• 12 years of industry experience in wireless is required.
• Bachelor's Degree in EE/CS; Advanced degree is beneficial.
• Strong knowledge in 5G and 4G air interface and call processing technologies and network architecture specifically focused on Radio Access Network.
• Experience with system engineering activities such as feature requirements identification, feature description documentation, parameter optimization, performance analysis, test strategy creation, problem troubleshooting is desirable.
• Should have understanding on 5G concepts such as Hybrid Beamforming, Massive MIMO, New Waveforms, LTE-NR inter working & co-existence, 5G Numerologies etc.
• Experience with ongoing 3GPP Rel-15/16 activities is beneficial.
• Good understanding of overall Wireless systems with emphasis on PHY, MAC, RLC, RRC and PDCP layers.
• Experience with test tools such as XCAL, QXDM, Wireshark, Channel Emulator.
• Understanding of 3GPP systems: Core and RAN networks.
• Experience with SW development is beneficial.
• Understanding of HW as well as SW architecture.

Necessary Skills and Attributes:

• Self-motivated individual with the ability to thrive in a team-based or independent environment.
• Detail-oriented with strong organization skills.
• Ability to work in a fast-paced environment.
• Limited supervision and the exercise of discretion.
• Demonstrated ability to interact at all levels within customer's organizations.
• Ability to negotiate with and convince others, in a potentially adversarial environment, including customer leadership, directors and managers with opposing views to accept/approve plans, technical and project recommendations.
• Ability to plan, organize and prioritize multiple strategic programs and simultaneous performance objectives.
• Ability to write, read, interpret, explain and act based on a thorough understanding of technical documents, engineering materials and contracts or related documents.
• Ability to make professional sales and business presentations in writing, through email, reports, or orally, including complex business and technical matters to an audience of high technical skills, management and operational experience.
• Ability to support a cross-functional team to achieve customer contracted objectives and specific team goals within established time frames and requirements.
• Assist in and if needed direct the team in lab and field trials related to introduction of products sold to the customer.
• Ability to travel sporadically during the project.

Physical Demands:

The physical demands described here are representative of those that must be met by contract employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the contract employee is occasionally required to stand, clean, crawl, kneel, sit, sort, hold, squat, stoop, stand, twist the body, walk, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs or ladders and scaffolding, talk or hear, and lift up to 20 pounds. Specific vision abilities required by the job include ability to distinguish the nature of objects by using the eye. Operate a computer keyboard and view a video display terminal between 50% - 95% of work time, including prolonged periods of time. Requires considerable (90%+) work utilizing high visual acuity/detail, numeric/character distinction, and moderate hand/finger dexterity.

Performs work under time schedules and stress which are normally periodic or cyclical, including time sensitive deadlines, intellectual challenge, some language barriers, and project management deadlines. May require working additional time beyond normal schedule and periodic travel.

WHAT we'll bring:

During your interview process, our team can fill you in on all the details of our industry-competitive benefits and career development opportunities. A few highlights include:

• Medical Plans
• Dental Plans
• Vision Plan
• Life & Accidental Death & Dismemberment
• Short-Term Disability
• Long-Term Disability
• Critical Illness/ Accident/ Hospital Indemnity/ Identity Theft Protection
• 401(k)

WHAT you should know:

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. WorldLink is an Equal Employment Opportunity and Affirmative Action employer. All employment at WorldLink is decided on the basis of qualifications, merit, and business need. We endeavor to continue our footprint as a diverse organization by highlighting opportunities for all people. WorldLink considers applicants for all positions without regard to race, color, religion or belief, sex, (including pregnancy and gender identity), age, national origin, political affiliation, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. People with disabilities who need assistance with any part of the application process should contact us.

This job description is designed to cover the main responsibilities and duties of the role but is not designed to be a comprehensive list of all.