Regional Aftermarket Manager

Job overview

Directs Parts and Service Managers for their respective region in regard to strategy, planning, and sales processes.
Responsibilities

• Leads the development and deployment of an Aftermarket strategy and long-term plans which integrates the business' values, mission, resources and goals.
• Research and analyze market trends to identify potential growth strategies.
• Develops, communicates, enforces, and monitors effective Aftermarket processes across all locations to ensure consistent internal and external customer satisfaction as well as efficiencies.
• Responsible for training Managers in industry leading practices to insure accurate sales history for inventory purposes.
• Works closely with Regional Sales Management to insure aligned goals and practices for achieving company goals.
• Achieves goals outlined by Leadership Team.
• Communicates with all team members, appropriate turnaround time relative to appraisal complexity and quality appraisal administration are essential.
• Ensures appropriate communication with customers, staff, other departments and John Deere personnel.
• Support management in the pursuit of corporate policies, plans, goals, and long-term objectives.
• Foster a great place to work environment, encouraging accountability, open communication, teamwork, and a commitment to serving the customer.
• Participate in all business and/or department activities related to ensuring the customer experience is positive.

Qualifications

• 3 or more years of experience in a management position is preferred.
• High School Diploma or GED equivalent is required; Associates degree is preferred.
• Ability to use standard desktop load applications such as Microsoft Office and internet functions.
• Ability to answer questions about parts the customer might have.
• Understanding of mechanical and technical terms.
• Knowledge of parts operating systems preferred.
• Interpersonal skills are needed when dealing with customers and co-workers.
• Should be service oriented and always be willing to assist the customer.
• Strong leadership skills are required to offer direction or opinions when needed.
• Ability to write and speak effectively to individuals and groups.
• Vast understanding of financial principles relative to Parts Department operations.
• Ability to analyze and interpret internal reports.

Additional requirements

• Valid Driver's License required.

Benefits

• Competitive wage paid bi-weekly
• 401(k) plan with company match
• Healthcare (medical, dental, vision)
• Company-paid term life insurance plus Accidental Death & Dismemberment (AD&D)
• Company-paid short-term disability
• Health Savings Account (HSA) with company match
• Flexible Spending Account (FSA)
• Paid Time Off (PTO)
• Paid holidays
• Employee referral bonus
• Employee discounts
• Dependent Care Assistance Plan
• Employee Assistance Program
• Wellness Program
• On-the-job training & skills development

Working Conditions

• Light work: Exerting up to 20 pounds of force occasionally and/or negligible amount of force constantly to move objects. Reaching, Standing, Walking, Lifting, Fingering, Grasping, Feeling, Talking, Hearing, and Repetitive Motions.
• The worker is subject to both environmental conditions: Activities occur inside and outside.
• The worker is subject to hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or to chemicals.
• The worker is subject to atmospheric conditions: One or more of the following conditions that affect the respiratory system of the skin: Fumes, odors, dusts, mists, gases or poor ventilation.
• The worker is subject to oils: There is air and/or skin exposure to oils and other cutting fluids.

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