Regional Director of Operations

Allergy & ENT Associates is looking for a Regional Director of Operations for our Dallas Offices!

What are we about?

As a multi-state, physician-led team of specialized providers and dedicated staff, we are focused on enhancing the well-being of our patients living with allergy, asthma, and sinus conditions. Our mission is simple: to empower individuals to embrace life to the fullest through personalized, comprehensive, and compassionate healthcare.

Central Dallas Address: 6100 Windcom Court, Suite 101
Plano, Texas 75093

Benefits:

Health Insurance

Dental & Vision Insurance

401K

Life insurance

PTO & Holidays

Short- & Long-Term Disability

Position Summary

The Regional Director of Operations is responsible for directing, coordinating and controlling all aspects of the operating functions, processes, and staff of the assigned practice locations while accomplishing the primary goal of efficiently and effectively providing services that exceed patient expectations and improve clinical and financial operations. This role drives to maximize business growth and strategic performance to achieve or exceed financial goals, while delivering on the organization's commitment to providing personalized, comprehensive and compassionate healthcare empowered by best-in-class professionals who will reshape the delivery of exceptional patient-centered healthcare.

Essential Duties & Responsibilities

Key Responsibilities:

• P&L responsibility for assigned practice locations, managing all aspects of clinical and business operations, employee and physician relations, while improving profitability, cash flow and quality of patient services.
• Strategic Leadership - Collaborates with the executive team to develop and execute the organization's operational strategy, while aligning operations with the overall mission, vision and values of the organization.
• Drives the execution, sustained focus and continuous improvement of strategic objectives and both personally embodies and drives accountability across the team.
• Manages budgets, controls costs, and allocates resources effectively; works effectively with finance and revenue cycle teams to optimize revenue streams; ensures financial sustainability while maximizing high-quality care.
• Leads process improvement activities, identifying operational inefficiencies and implementing process enhancements and streamlined workflows that reduce wait times and enhance patient experience.
• Coaches, mentors and develops assigned teams to foster professional growth and develop leadership bench strength.
• Ensures operational procedures and clinical standards are met, and that each facility is staffed with competent, professional team members during scheduled hours of operation.
• Works cross functionally with any areas that lead to team member satisfaction, training, performance and local market growth.
• Analyzes financial data and operational metrics to monitor progress and success of each practice location and positively engages all team members to ensure results are achieved.
• Reports on operational and financial performance to executive leadership and develops meaningful action plans to address any deficiencies.
• Acts with a sense of ownership, accountability and urgency in solving concerns and works to proactively prevent future issues from occurring.
• Participates in corporate management projects as a member of the Operations Management team.

Essential Functions:

The following description of the essential functions is intended to reflect the major responsibilities of the job but is not intended to describe the minor duties or other responsibilities as may be assigned from time to time.

• Manages daily activities to ensure optimal clinical care is delivered and operating results are achieved.
• Owns employee and provider retention and makes impactful improvements.
• Directs the implementation and successful execution of short-term and long-range plans and budgets based upon organizational goals and objectives.
• Ensures compliance with organizational policies, procedures and objectives and ensures their execution, and ongoing compliance. Recommends changes and/or updates as needed.
• Evaluates business and market conditions as they relate to operational issues and keeps the Senior Management team advised on these matters.
• Responsible for clinical and operational quality improvement activities, including program evaluation.
• Responsible for maintaining quality services and patient relations while meeting financial goals and growth objectives.
• Responsible for monitoring, analyzing, assessing, and communicating organization goals and progress.
• Leverages excellent communication skills and acts with honesty and integrity in all aspects of the role, creating a positive and engaged culture while serving as a true champion for change management.
• Responds to requests from all stakeholders in a timely manner.
• Solution-oriented with proactive approach to daily operations and finances.
• Participates in marketing activities to develop relationships with community physicians and various referral sources.
• Participates in the development of expansion plans for service lines and locations.
• Leads staff to provide the highest quality clinical care and customer service.
• Oversees the employee evaluation process, including but not limited to performance evaluations, merit increases, promotions, and disciplinary actions.
• Ensures all clinic staff members receive training, support and development to achieve company and professional goals.
• Maintains physician/practice relationships through effective communication with physician practice leadership.
• Proactively identifies efficiency and workflow issues and proposes solutions to enhance operational effectiveness.
• Effectively monitors and improves patient satisfaction, employee engagement and the overall quality of services delivered.
• Acts as primary liaison between the clinics and various support services.
• Ensures that all processing and reporting deadlines are consistently achieved.
• Presence in all areas of the practice locations is critical to achieving a positive culture and performance as defined. Travel among all sites under purview with a defined, consistent cadence is required.
• Performs other functions as required by management.

Qualifications

• Minimum of 5 years of successful leadership experience managing multiple practice locations within a healthcare setting.
• Minimum of a Bachelor's degree in a Healthcare Administration, Business or related field (Master's preferred).
• Strong analytical, problem-solving, and communication skills.
• Demonstrated successful leadership skills in program execution and people management.

Required Competencies:

Strong leadership and team building skills. Excellent judgment, dependability, and conscientious performance. Detail oriented. Strong financial acumen. Exceptional interpersonal and communication skills. Caring and empathetic. High ethical standards.

Knowledge, Skills, Abilities

• Customer Service - Knowledge of principles and processes for providing customer service; the ability to demonstrate a series of activities designed to enhance the level of both internal and external customer satisfaction.
• Organization - Uses time efficiently by prioritizing and planning work activities; is methodical and efficient in structuring tasks to be accomplished.

• Time Management - Managing one's own time and the time of others; the ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Interpersonal Communication - Writes and speaks effectively based on the psychological, relational, situation, environmental and cultural dynamics within the situation
• Communication - The ability to write and speak effectively using appropriate convention based on the situation; actively listens to others, asks questions to verify understanding, and uses tact and consideration when delivering feedback to others.

Physical Demands

• Physical Activity Level: Sedentary physical activity performing non-strenuous daily activities of an administrative nature.
• Physical Demands: Exerting up to 10 pounds of force occasionally to lift, carry, pull, or otherwise move objects; Substantial movements (motion) of the wrist, hands, and/or fingers in a repetitive manner.

Work Environment

Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation; Moderate noise (examples: business office with computers and printers, light traffic), daily stair climbing; Typical schedule is Monday through Friday with regular working hours; Occasional overtime and travel may be required.