Regional Manager - Parking Operations

Regional Manager - Parking Operations

Application Deadline: 30 April 2025

Department: Operations - Management(OPS002)

Employment Type: Full Time

Location: P40002500_12000 BISCAYNE BLVD

Reporting To: Regional Vice President

Compensation: $80,000 - $90,000 / year

Description

Regional Manager ensures a safe and efficient parking operation, while delivering service that exceeds our customer/client's expectations. The Regional Manager is responsible for all aspects of operating multiple locations in a specified geographical region including staff management, revenue control, safety, and client relations. If you're a responsible individual with a knack for enhancing operations and strengthening client rapport, we've got a Region Manager role just for you!

Key Responsibilities

Manage Internal Functions

• Prepare daily, weekly, and monthly operating reports as required
• Manage large workforces extended across multiple locations
• Build strong client and stakeholder relationships
• Enforce contractual obligations within region / portfolio of sites
• Review profit and loss statements, adjustments, and variance reports on a monthly basis; make adjustments as necessary to achieve budget goals
• Use respectful communication to assist clients, stakeholders, employees, and guests with their questions, problems, and concerns; and address escalated concerns
• Work in tandem with business development, managers, Launch, and other team members to add business and expand Reimagined Parking role in the region

Enforce Property Security and Operations

• Responsible for the supervision of location management and/or frontline staff including delegating, coaching/developing, monitoring performance, and ensuring compliance with all company standards
• Communicate professionally with guests, client, and teammates
• Immediately respond to reports of accidents, incidents, or safety concerns
• Monitor maintenance of the facility and associated premises to ensure that the garage/lot is clean, safe, and maintained to standards; supervise on-going maintenance projects to ensure quality and timely completion

Drive Operational Excellence

• Recruit, select, and train new managers and/or frontline employees; develop onboarding plan for new employees to ensure success
• Act as the main point of contact for clients or Property Managers; attend location meetings as appropriate, and respond to client requests in order to develop and maintain a good working relationship
• Assist in the preparation of marketing proposals to bid on new business
• Work closely with Acquisition and Transitions Director to manage transitions and new account openings

Skills, Knowledge and Expertise

• Bachelor's degree, or equivalent combination of education and experience
• Valid Driver License with good standing record
• Excellent written and oral communication skills
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Experience in account management and revenue collection
• Previous supervisory experience
• Previous experience in the parking industry

Benefits

Join our team and enjoy an outstanding benefits package, including:

Annual Discretionary Incentive plan: Designed to align pay with performance.
Generous Paid Time Off: Enjoy 20 days of paid time off, plus 8 paid holidays, so you can rest and recharge.
Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.
401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.
Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones