Regional Manager

Overview

Looking for something different? We ARE that something different at RPM Living.

Dynamic and fast growth culture and multiple nationwide opportunities let YOU shape your future with us. Top industry pay and benefits, best industry practices, career training and education, people-first focus...we show you the way to success.

The position:The Regional Manager is responsible for the recruitment, training, development, and supervision of Property Managers and shares responsibility for maintaining the physical asset and performance of assigned properties in their portfolio while maintaining a strong client relationship. The Regional Manager will assist the Regional Vice President and other supervisors with additional special projects as needed.

Responsibilities

TEAM MANAGEMENT
Responsible for recruiting and interviewing candidates for communities in their portfolio (all hires for site-level positions must be approved by supervising Regional Manager)
Conduct regular team meetings
Conduct 1-on-1 meetings such as coaching, conflict resolution, goal setting, quarterly check in's and annual reviews, etc.
Manage HR issues
Conduct onboarding and training and mentoring team members
Weekly site visits at each community and spending time with the team members

CLIENT MANAGEMENT
Schedule and host client calls on a weekly basis
Responsible for taking the lead in any unscheduled client communications - calls/texts/emails during business hours
Prepare for client visits with onsite team members, setting an agenda and conducting follow-up in writing following any client visit and client calls
Create a business plan for each community and proactively strategize on a weekly, monthly, and quarterly basis where we measure against the plan and proactively suggest areas to improve the overall approach

SYSTEMS MANAGEMENT
Complete tasks in Property Management System (PMS) accordingly due to leasing week restrictions
Request access to properties for staff/self
Review property websites/ILS listings and advertising
Review social media postings and content
Review/update market survey information
Employee engagement platform management
Expense management approvals and expense reporting
Internal applicant platform management and recruiting
Management of resident and vendor-related calls
Time management Software: PTO approvals, schedule quarterly and annual conversations, ensure timecards are completed and approved weekly for onsite team members, and any corrections are entered within the current pay period. Additionally, enter monthly and quarterly bonuses in the system for payment
Yardi/RealPage/Entrata invoice review and approvals, floor plans and pricing audits, work order review, make-ready review, delinquency review, pending application management, etc
LRO/AIRM/Yieldstar - Weekly calls and pricing reviews, as well as lease expiration management
Quarterly Bonus review/approval
Monitor support tickets for team members and provide approvals when needed
Office 365 - daily email management (daily)
KPI review and management
Vendor Management and communication

REPORTING
Create manual client reporting and ensure accuracy
Compile/review monthly and quarterly bonus reporting
Monday Morning Reports (weekly reports)
Access KPI/Marketing/other reporting as required
Review team training completion and coaching team
Complete self-training
Review Collections reporting, accounts not submitted, recovery
Compile and analyze financial reporting

FINANCIAL MANAGEMENT
Review and approve POs and IRs
Review pre-close property financials
Month-end accounting closeout and review
Budget variance notes (research and input to ensure accuracy)
GL scrub and financial review calls with accounting
Ensure timely and accurate submission to Client monthly
Prepare annual budgets and re-forecasting/cash analysis
Contributing to monthly draws and construction invoice processing

PROSPECT & RESIDENT MANAGEMENT
Review applications - overrides, exceptions, additional conditions
Review CRM engagement/ follow-up/ conversion reporting
Address resident concerns timely
Review property delinquency and evictions/skips
Review and submit renewal rates

ADMINISTRATIVE DUTIES
Manage unit/amenity pricing either manually or through Revenue Management Software
Complete required training
Incident reporting and insurance claim management
Walk properties, including tour path/ models/vacant units/ make-ready units/ maintenance shop weekly and conduct physical inspections (site audit pro)
Source vendors, reviewing contracts, vendor contracts
Coordinate with corporate support departments for specific property needs
Conduct routine RM Audits of all communities
Review and submit monthly leasing bonuses
Review Maintenance audits and monitor routine PM inspections
Email management with timely and professional response times

BUSINESS DEVELOPMENT/DUE DILIGENCE & TRANSITIONS
Review and create proformas
Coordinate/complete Due Diligence file audits and unit inspections
Attend DD, prep, and task completion items for property transitions
New business pitches/prep and client intro calls
RFP responses
Create a SWOT analysis and shop competitors in the market area
30-60-90 Day Post Transition Checklist and Onboarding of new communities

Qualifications

Education & Experience:

• 4 Years of Property Management Experience, two years in a Regional Manager or multi-site manager role
• 3rd party management experience
• Proficiency in Microsoft applications
• A valid Driver's License is required
• Experience with Property Management Software (Yardi preferred)
• Organized, self-starter with strong business acumen

Physical Requirements:

• May be required to sit or stand for extended periods of time
• Must be able to read documents, computer screens and data
• Must be able to hear and understand verbal communications in person and over the phone or computer
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds
• Must be able to operate a computer, keyboard, mouse and other office equipment

Work Environment:

• This is a hybrid role, requiring the associate to work in one of our corporate or regional offices 4 days per week
• The office is an open setting which may include bright lights, constant noises and distractions

Company Information

Join RPM Living and experience exceptional benefits designed to enhance your life.

• Weekly pay for all associates working onsite at an apartment community
• Comprehensive healthcare coverage available for all full-time, regular associates
• Employer-paid employee assistance, mental health, and wellness programs
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
• 401(k) with robust company match
• Opportunities for professional development, career growth, and role-based learning plans
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
• Paid time off plus floating holidays and volunteer days
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires, and possession of a valid driver's license.

RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.

RPM Living is an Equal Opportunity Employer.