Regional MBS Manager

About Us

Freeman is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry largest network of experts, Freemans insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 97-year legacy in event management as well as new technologies to deliver moments that matter.

Summary

The Regional MBS Manager will be responsible to plan, produce and oversee Modular Build Systems projects, events and shows in accordance with work orders received from Account Executives, Exhibitor Sales and Exhibitor Services while keeping job costs at the lowest possible level and maintaining quality, safety, and customers service standards.

This position will support our Event & Exhibit Services team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show-site 2-3 days per week. The ideal candidate will be based out of Washington DC.

Essential Duties & Responsibilities

• Oversee all MBS systems production and have adequate working knowledge of all related departments
• Responsible for hiring, coaching, training and mentoring the MBS employees to ensure they have the tools necessary to succeed
• Review, distribute and process all MBS production work tickets
• Review all MBS work tickets for an event, understand which tickets are special orders and how to accomplish the results
• Prioritize the workload of the staff
• Produce multiple events simultaneously for various locations
• Complete an accurate MBS systems inventory biannually and monthly cycle counts
• Determine equipment shortages and work with demand planners to secure equipment
• Review vetting folder for accurate detail approvals
• Follow-up with items ordered from other departments
• Supervise packing and staging in-house of all MBS elements for a given project, event or show including stock materials, special order and pre-built items
• Maintain accurate labor, equipment, and material records as required
• Produce production schedules and labor budgets
• Enforce all Company safety policies and procedures
• Maintain quality control to ensure Company standards are met
• Direct installation and dismantle labor and watch packing closely to avoid any potential damage
• Manage MBS team activities
• Manage difficult or emotional customer and employee situations and respond promptly to peoples needs
• Solicit customer feedback to improve service
• Promote and provide a high level of customer service according to Company guidelines
• Understand business implications of decisions
• Directly supervise a large group of employees and sub-supervisors as needed
• Carry out supervisory responsibilities in accordance with the Company's policies and applicable laws
• Train and work directly with employees
• Perform all other duties as assigned

Education & Experience

• High School Diploma or equivalent. Associates degree preferred
• 5 10 years of related experience and/or training
• Working knowledge of Microsoft Word and Excel
• Knowledge of Flex & Smart Panel Systems preferred

Travel Requirements

Travel up to 25%

What We Offer

Freeman provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially.These are a handful of the types of programs and benefits our full-time people may be eligible for.There may be some variances in specific benefits across regions.

• Medical, Dental, Vision Insurance
• Tuition Reimbursement
• Paid Parental Leave
• Life, Accident and Disability
• Retirement with Company Match
• Paid Time Off
• Salary range of $82,400- $117,700 based upon experience

Diversity Commitment

At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.

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