Regional Office Administrator, PSERS

Salary: $66,250.00 - $100,636.00 Annually
Location : Dauphin County, PA
Job Type: Civil Service Permanent Full-Time
Job Number: CS-2025-21858-21902
Department: Public School Employees' Retirement System
Division: PS Cmncs And Cnslng
Opening Date: 03/31/2025
Closing Date: 4/21/2025 11:59 PM Eastern
Job Code: 21902
Position Number: 00100537
Union: Non Union
Bargaining Unit: A3
Pay Group: ST08
Bureau / Division Code: 1530
Bureau / Division: Bureau of Communications and Counseling
Worksite Address: 5 North 5th Street
City: Harrisburg, Pennsylvania
Zip Code: 17101
Contact Name: Doris Coomes
Contact Phone: 717.720.4738
Contact Email: dcoomes@pa.gov

THE POSITION

This is a professional and supervisory position in the Public School Employees' Retirement System (PSERS)' Bureau of Communications and Counseling, Employer Service Center (ESC). This employee is responsible for supervising the ESC staff, which provides training and customer service to the agency's 775+ public school employers, their computer software providers, and related professional organizations. This employee is also responsible for assisting in seasonal projects for the agency and works with employers to educate them about reporting requirements, legislative changes and provides guidance for correctly submitting their employee's personal, position, and financial work history data to PSERS and to the Third-party Administrator (TPA).
DESCRIPTION OF WORK

Assists in the planning, organization, directing, implementation, and evaluating of all functions of a comprehensive communications program with public school employers in the Commonwealth of Pennsylvania. This includes establishing program goals, objectives, policies, and procedures.

Responsible for supervising the ESC staff, directing that staff in alignment with the goals and strategies of the bureau and the agency's mission, and serving as a member of PSERS' call center. The amount of time dedicated to answering telephones will be determined by operational needs. As a front-line supervisor, the individual is responsible for participation in the call center in addition to directing it.

Oversees staffing, training, and evaluation of all phases of agency communications program with school employers.
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Retirement System Regional Representative (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year of professional experience related to retirement benefits and a bachelor's degree; or
• An equivalent combination of experience and training, which includes one year of professional experience related to retirement benefits.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

• Your score is valid for this specific posting only.

• You must provide complete and accurate information or:

• your score may be lower than deserved.

• you may be disqualified.

• You may only apply/test once for this posting.

• Your results will be provided via email.

Learn more about our Total Rewards by watching this short !
See the total value of your benefits package by exploring our

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit and click on the benefits box.

*Eligibility rules apply.
01

Have you been employed by the Commonwealth of Pennsylvania as a Retirement System Regional Representative for one or more years full-time?

• Yes
• No

02

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03

Do you possess one or more years of full-time professional experience related to retirement benefits?

• Yes
• No

04

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
05

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to our

• Yes

06

WORK BEHAVIOR 1 - PROGRAM DEVELOPMENT

Develops, modifies, implements, and evaluates program planning, policies/procedures, and goals/objectives by reviewing and analyzing existing program data.
Levels of Performance
Select the "Level of Performance" which best describes your claim.

• A. I have experience as a LEAD WORKER in developing, modifying, implementing, and evaluating program planning, policies/procedures, and goals/objectives by reviewing and analyzing existing program data.
• B. I have experience as a MEMBER OF A TEAM participating in and assisting with developing, modifying, implementing, and evaluating program planning, policies/procedures, and goals/objectives by reviewing and analyzing existing program data.
• C. I have successfully completed college-level coursework related to project management, policy development, or curriculum development.
• D. I have NO experience or education related to this work behavior.

07

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

The name of the employer(s) where you gained this experience

The specific duties you performed related to program development (developed, modified, implemented, evaluated, etc.)

Your level of responsibility

08

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

College/University

Course Title

Credits/Clock Hours

09

WORK BEHAVIOR 2 - SUPERVISION

Supervises subordinate staff by planning and administering work activities and establishing priorities and timeframes for completion of work; preparing employee performance evaluation reports; disciplining staff; interviewing prospective employees and recommending selection; approving/denying leave requests; and identifying training needs and providing training to staff. Provides leadership by promoting the mission, vision, and values of the Public School Employees' Retirement System (PSERS) to staff and others; instills within staff the principles of customer service; promotes intra-agency cooperation.
Levels of Performance
Select the "Level of Performance" which best describes your claim.

• A. I have experience performing ALL aspects of this work behavior. My responsibilities included planning and administering work activities of subordinate staff and establishing priorities and timeframes for completion of work; reviewing employee performance and preparing evaluation reports; disciplining staff; interviewing prospective employees and making recommendations; approving/denying leave requests; and identifying training needs and providing training to staff.
• B. I have experience as a lead worker. I provided on-the-job training to newly hired staff, reviewed their work, served as a team or group leader, etc., but I was not responsible for employee discipline or hiring decisions.
• C. I have successfully completed college-level coursework related to human resource management or supervisory development.
• D. I have NO experience or education related to this work behavior.

10

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

The name of the employer(s) where you gained this experience

The specific duties you performed related to supervision

Your level of responsibility (supervisor, lead worker, etc.)

11

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

College/University

Course Title

Credits/Clock Hours

12

WORK BEHAVIOR 3 - PROVIDE TECHNICAL ASSISTANCE

Provides technical assistance to employers by educating them about reporting requirements and legislative changes, and guiding them on how to correctly submit employee data to PSERS and the third-party administrator; educates members and stakeholders about member benefit structure, calculations, completion of the PSERS forms/documents, and legislative changes; and bridges knowledge gaps between internal and external groups by identifying and addressing deficiencies.
Levels of Performance
Select the "Level of Performance" which best describes your claim.

• A. I have experience providing technical assistance to internal AND external audiences by answering questions and explaining the application and explanation of requirements, processes, and associated changes related to retirement benefits.
• B. I have experience providing technical assistance to internal OR external audiences by answering questions and explaining the administration of benefits in subject areas other than retirement (such as unemployment, health/life insurance, welfare, Social Security, etc.).
• C. I have NO experience related to this work behavior.

13

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

The name of the employer(s) where you gained this experience

To whom did you provide technical assistance

Your level of responsibility

14

WORK BEHAVIOR 4 - WRITTEN COMMUNICATION

Oversees written communication with employers including alerts and publications on the employer website, employer newsletter, Employer Reference Manual, and the appropriate use of technology for this purpose. Participates in the publications development process which provides clear and consistent information regarding member benefit structure to members and stakeholders.
Levels of Performance
Select the "Level of Performance" which best describes your claim.

• A. I have experience writing and editing publications related to benefits structures and/or technical reporting requirements. I was responsible for the complete document.
• B. I have experience writing or editing portions or sections of publications, or was part of team that provided feedback, etc. related to benefits structures/and or technical reporting requirements. I was not responsible for the entire document.
• C. I have successfully completed college-level coursework related to technical writing or report writing.
• D. I have NO experience or education related to this work behavior.

15

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

The name of the employer(s) where you gained this experience

The type(s) of written documents you wrote and/or edited

Your level of responsibility

16

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

College/University

Course Title

Credits/Clock Hours

17

WORK BEHAVIOR 5 - DEVELOP AND CONDUCT PRESENTATIONS

Develops, coordinates, and conducts presentations for groups of various sizes via live venues or webinars. Presentations range from general overviews of benefits structure to members and stakeholders, to specific calculations and processing targeted towards PSERS members and employees.
Levels of Performance
Select the "Level of Performance" which best describes your claim.

• A. I have experience developing AND conducting presentations to groups of various sizes to provide information and facilitate discussion.
• B. I have experience conducting, or assisting others in conducting, presentations DEVELOPED BY OTHERS to groups of various sizes to provide information and facilitate discussion.
• C. I have experience performing at least one aspect of this work behavior such as researching, gathering, or coordinating information for the preparation of presentations/trainings.
• D. I have successfully completed college-level coursework related to training delivery, public speaking, or speech and communications.
• E. I have NO experience or education related to this work behavior.

18

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

The name of the employer(s) where you gained this experience

The topic(s) of your presentations

The type(s) of audience

Your level of responsibility

19

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

College/University

Course Title

Credits/Clock Hours

20

WORK BEHAVIOR 6 - COMPLETE CALCULATIONS

Completes multiple data computations and verifies accounts for accuracy. Uses financial mathematics to determine the amounts and accuracy of various elements relating to members' benefit accounts and/or employer reporting. This includes computing and verifying the monies reported and/or owed by member or employer to PSERS and calculating member/employer account adjustments, calculating and verifying member benefits, determining actions required to correct data, and reviewing posted account adjustments to ensure accuracy.
Levels of Performance
Select the "Level of Performance" which best describes your claim.

• A. I have experience completing multiple data computations and verifying accounts for accuracy. I was responsible for the OVERALL accuracy of computations, including transactions of my own AND of others.
• B. I have experience completing multiple data computations and verifying accounts for accuracy. I was responsible for the accuracy of MY OWN transactions.
• C. I have successfully completed college-level coursework related to data analysis, auditing, or engineering.
• D. I have NO experience or education related to this work behavior.

21

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

The name of the employer(s) where you gained this experience

The type(s) of computations you performed and for what purpose

Your level of responsibility

22

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

College/University

Course Title

Credits/Clock Hours

Required Question