Regional Operations Director - Assisted Living Division

Are you a dynamic leader with a passion for senior living operations? Do you excel in multi-site management, driving operational excellence, and mentoring high-performing teams? Americare Senior Living is looking for an experienced Regional Director of Operations (RDO) to oversee 12 senior living communities across Illinois and the St. Louis area.

Competitive Compensation & Benefits

• Base Salary: Starting at $105,000+ (commensurate with experience)
• Performance Bonus: Up to $60,000 annually
• Comprehensive Benefits Package, including Healthcare, 401(k), PTO, and more
• Relocation Assistance Available for qualified candidates

Why St. Louis?

Considering relocation? St. Louis offers:

• Affordable cost of living with a high quality of life
• Vibrant culture, professional sports teams, and a thriving food and craft beer scene
• Top-rated healthcare and education
• Easy travel access with a central U.S. location

What We're Looking For

• Proven leadership in multi-site senior living operations
• 4+ years of administrative or supervisory experience (Senior ADM or multi-site management preferred)
• Licensed Nursing Home Administrator (NHA) in Missouri or eligibility to obtain
• Strong financial acumen, people leadership, and sales management experience
• Ability to travel regularly throughout the assigned region

Are you looking to have fun while making a meaningful impact in the lives of seniors?

Who We Are

At Americare, we make a difference in the everyday lives of others, and we are proud of the work we do. We have created communities that embrace our team members like family. Our senior living communities are places where excellence thrives and that we proudly call home. Our culture is built on recognition, empowerment, and a side of fun. We've consistently been certified as a Great Place to Work, ranked on Fortune's annual Best Workplaces in Aging Services list, and were recently recognized as one of the 2024 Best Senior Living providers by U.S. News & World Report!

Why Join Americare?

• Impactful Work: You can make a difference every day, receive plenty of hugs, and be the one to put a smile on the faces of our residents
• Supportive Community: You can be part of a compassionate team that truly values teamwork and respect
• Career Growth: Whether you're a newbie or a seasoned pro, we offer exciting opportunities for you to advance both professionally and personally
• Fun and Engaging Environment: Work hard and have fun in an inclusive environment where you'll create lasting friendships and experience unforgettable memories
• Work-Life Balance: Enjoy flexible scheduling options that fit your life.
  What we offer:

• Recognition and Appreciation: Truly feel valued with meaningful shout outs and recognition
• Family Atmosphere: Close-knit community where everyone feels at home
• Paid Time Off: Enjoy a competitive PTO plan to recharge and relax
• Daily Access to Wages: Flexibility to access your pay whenever you need it
• Complimentary Meals: Delicious free meals while you work
• Tuition Assistance: We support your educational pursuits so you can chase your career dreams!
• Comprehensive Benefits: Health, Dental, Vision, Life Insurance, Short- and long-term disability, and so much more..
• Earn More: Your hard work is rewarded with competitive pay and annual wage increases based on performance
• 401(k) Plan: Secure your future with company contributions

Take the next step in your career at Americare Senior Living and make a difference today!

POSITION SUMMARY:

The Regional Director of Operations (RDO) is responsible for approximately 10 to 15 selected communities within a designated region ofthe Assisted Living Division. Reportsdirectly to a Vice President of Operations Assisted Living Division. This position is responsible for ensuringoperational excellence and modeling Americare culture that demonstrates ourRISING Team Values and Hometown Hospitality to meet resident, employee, andfiscal goals/needs. Success will be measured by a combination of metricsfocusing on resident care/experience, employee experience, being a good neighbor in the community andfinancial results. The RDO has directsupervisory responsibility for the Administrators (ADMs) at each of the seniorliving communities within the assigned region. This position also partnersclosely with a Regional Sales/ Community Outreach Representative, a RegionalNurse Consultant and an Operations Business Consultant.

ESSENTIAL FUNCTIONS:

• Creates a culture of accountability withinregion that defines the actions needed to produce results. Clearly sets targets and provides direction on achieving community and regional goals andempowers individuals to be part of the solution to obstacles that stand in theway of meeting goals
• Oversees community management to ensureaccountability for the control, utilization, and conservation of the physicaland financial assets of each community
• Monitors community compliance with operatingrules, laws and regulations and the principles and policies each institutionpractices to see that they are ethical and sound
• Ensures that each administrator creates apositive work environment for employees, living our RISING Team Values, anddriving consistent execution of the Hometown Hospitality customer servicemodel
• Provides secondary oversight (behind communityadministrator), and works collaboratively with regional nurse to ensureclinical compliance and practice in communities along with Americare standardsand programs
• Partners with the Sales team to execute salesand marketing efforts that achieve maximum occupancy and value per unit;collaboratively changes course when activities are not producing the desiredoccupancy results
• Responsible for the recruitment, selection,coaching and direction for ADM role and for other roles within communities asneeded
• Ensures recruitment, retention and engagementstrategies are in place in each community utilizing Americare tools and supportresources
• Provides mentoring, coaching and development of ADM leadership
• Provides training to a wide range of individualsto reinforce Americare culture, team building and programs
• Monitors each community to see that all ASL directives are followed
• Completes community audit process with follow up action planning and holds administrators accountable for progresson plan
• Assumes on-call status and is prepared to assistadministrators with emergency decisions and situations
• Serves as interim administrator or appoints an interim administrator in times of position vacancy
• Monitors each community's financialperformance through the use of budget performance reports, payroll performancereports and the Americare Dashboard
• Supports the accomplishment of Americare'sOrganizational and Divisional Strategic plans and related goals by involvementin work groups, pilot projects and creative approaches to Assisted Living andSenior Care environment
• Leads successful implementation of new starts or transitional properties
• Ensures each community has established goals and action steps that correspond to divisional and organizational goals, and monitorsprogress throughout the year with correction as needed
• Sets goals and action steps with regionalcollaborative team- regional nurse, regional sales, and divisional businessconsultant, to meet community and division goals
• Provides monthly report to VP, President and collaborative team to include community status and performance

POSITION QUALIFICATIONS AND REQUIREMENTS:

• A combination of education and experienceequivalent to at least an undergraduate degree. At least four (4) years of successful experience in administrative or supervisory position. Experience in multi-site management or as Senior ADM role a plus
• Licensed in the state of Missouri as a nursing home administrator (NHA)
• Knowledge of MO/KS/TN/MS/IL regulations for Assisted Living as determined by region
• Knowledge of sound administrative procedures and the ability to recruit, train,retain, and direct the work of others
• Knowledge of sound financial management practices
• Knowledge of and ability to implement sound and effective sales management
• Ability to conduct and lead meetings
• Ability to provide guidance and leadership to administrators
• Ability to develop leadership and people skills in others through training and acting as a role modelin the division
• Experience in and ability to establish trainingplans and to execute training for a wide range of individuals with various experience levels- ADM, DON and/orfront line
• Must have current driver's license and a good driving record

KEY COMPETENCIES:

• Demonstrates sound judgment and discretion
• Displays professional behavior and appearancewith communication, documentation, and social skills in working withcommunities, organization or general public events
• Exhibits excellent planning and organizational skills, verbal and written communication skills and theability to collaborate with all styles of individuals at all levels of theorganization
• Requires tact and good judgment, ability to maintain positive and professional working relationships with all members within company
• Functions as a polished, solutions-focused,professional leader at all times, positively impacting assigned communities andthe company overall

WORK ENVIRONMENT:

This exempt position offices from the employee's residence and requires daily travel to communities in region with overnight stays scheduled for communities atdistance. Additional travel via air to organization meetings as needed.

PHYSICAL DEMANDS:

Thisposition must have the ability to handle computer tasks of some complexity in avariety or an independent and responsible manner. The must also have theability to work accurately and efficiently with attention to detail while following protocol. This role needs to have a full understanding and abilityto utilize a computer and learn required software as designated by companyprotocol. Employee must also have an understanding and ability to follow allregulations and policies by the State and Board of Directors. Employee musthave communication skills to be able to interact with Home Health and Americarestaff.

The physical demands of this position include;

Standing, sitting, walking, changing of position, reaching, extending hands & arms, reach across midline, crouching, balancing, kneeling,stooping, bending, lifting or carrying 35lbs & push and pull 100 lbs.

Sensory Demands:

• Auditory:

o Ability to work with residents, visitors and staff of each community.

o Telephone or virtual consultations.

o Ability to tolerate different noise levels.

• Visual:

o For reading of fine print and numbers.

o Documentation of needed records.

o Visual assessment of buildings and grounds.

• Verbal:

o Must be able to communicate effectively with the public, residents, residents' families,

administrators and employees at all levels.

SAFETY EQUIPMENT:
It is mandatory to follow safety policiesand procedures including use carts when moving items as well as all personal protective equipment. Rather than lift heavy objects, break down items to smallerquantity.
Use of seat belt when operating or traveling as a passenger in a car. Only use ofhandsfree cell phone or other electronic technology when operating a motor vehicle.
Mandatory reporting of all work-related injuries within 12 hours to supervisor with participation in requireddocumentation.
Participation in our drug & alcohol testing procedures is a mandatory part of employment with this facility.

OSHA Exposure:

Category III, not at risk for exposure to blood borne pathogens.

AAAP/EEO STATEMENT

Americareis proud to be an equal opportunity employer. Americare does not discriminatein employment opportunities, decisions or practices on the basis of race,color, religion, sex, genetics, national origin, age, mental or physicalhandicap or disability, citizenship or any other characteristic protected bylaw (may also be called "protected class"). In order to provide equalemployment and advancement opportunities to all individuals, employmentdecisions at Americare will be based upon merit, qualifications and abilities.Americare will also make reasonable accommodations for qualified individuals with known disabilities, unless doing so would result in an undue hardship to Americare. This policy governs all aspects ofemployment, including hiring, job assignment, training, promotion,compensation, discipline, termination, and access to benefits and training.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties orresponsibilities that are required of the employee for this job. Duties,responsibilities and activities may change at any time with or without notice.

Americare Senior Living is an EOE-(Equal Opportunity Employer) and drug-free workplace.