Regional Operations Manager

The Regional Operations Manager is responsible for the Empire for Business customer install experience by partnering with local market installation and operations teams and corresponding sales personnel to ensure all customer and company expectations, policies and procedures are routinely followed. When executed, the Regional Ops Manager will ensure market installation teams are engaged and interacting with Empire for Business partners to improve the overall customer experience, fostering positive working relationships and ensuring adherence to industry standards and best-practices. The Regional Ops Manager will have P&L responsibilities, accountable for install pipeline revenue while managing installation cost controls to maximize Empire for Business profitability.

We offer:

• Health benefits.
• 401K plan.
• Paid time off and holiday pay.
• Wellness program.
• Incentive Plan.
• Professional development & career advancement opportunities.
• Lots of perks

Responsibilities:

• Cultivate employee engagement and positive installation outcomes by providing clarity of vision and expectations to maximize customer retention.
• Guide cross-functional teams to drive a positive customer experience through rigorous adherence to installation process standards.
• Utilize data, reporting and related systems to identify performance trends and respond as needed to ensure goals and customer expectations are satisfied.
• Provide technical installation guidance to maintain a high level of quality and timely service.
• Monitor activities within region and collaborate with Operations and Sales to recommend and implement best practices.
• Prepare and present installation quality performance reporting to key stakeholders.
• Participate in installation pipeline forecasting and perform P&L installation analysis to ensure region meets its profitability commitments.
• Promotes all aspects of install quality performance and customer satisfaction, ensuring the right level of responsiveness, control and loop-back.
• All other duties assigned or as required.

Qualifications:

• Bachelor's Degree.
• 10 years of verifiable commercial sales and sales management experience and demonstrated success in a regional leadership role.
• Experience developing customer service/quality programs to help improve the customer experience.
• Knowledge of process improvement concepts and measuring quality.
• High level of organization and analytical skills and ability to use business key metrics to drive accountability and change.
• Excellent customer service and sales skills; Able to effectively communicate with various levels of management and demonstrate a professional demeanor at all times.
• Ability to work quickly and create interim solutions until permanent tool/process is available
  
  Salary: 120K

Why You'll Love Empire

• We empower our employees to strive for their unique goals. Within such an inclusive company with unlimited growth opportunities, how far you go is up to you.
• We take care of our people. We start investing in you from day one. The perks and benefits we offer help you live well, both at work and at home.
• We have an unmatched company culture. We've won multiple awards for employee and customer satisfaction, and we believe it all comes down to our culture of teamwork, creativity, and growth.
• We're one of the nation's most recognizable brands. You'll enjoy the stability that comes with a national company and a sense of pride when you're a part of our team.
• Visit https://www.empiretoday.com/careers to learn more.

Empire Today is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. Base pay is one part of our total rewards package. Starting pay may vary based on a number of factors, including but not limited to position offered, location, and the individuals' knowledge, skills and ability. By Submitting your resume and application information, you authorize Empire Today to transmit and store your information in the Empire Today group companies' world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies. By pressing apply and providing your telephone number and email address, you authorize Empire Today to contact you by email or telephone at the wireless or landline phone number provided using automated phone technology and/or text messaging. Message and data charges may apply. You may revoke consent at any time.