Regional Veterans Service Officer Supervisor
Apply NowCompany: State of Colorado
Location: Denver, CO 80219
Description:
Salary : $84,869.40 Annually
Location : Denver, CO
Job Type: Full Time
Job Number: OBA00372
Department: Department of Military and Veterans Affairs
Division: Veterans Affairs
Opening Date: 03/27/2025
Closing Date: 4/7/2025 11:59 PM Mountain
FLSA: Determined by Position
Type of Announcement: This position is open only to Colorado state residents.
FLSA Status: Exempt; position is not eligible for overtime compensation.
Department Contact Information: Department of Military and Veterans Affairs Human Resources Office, 303-704-8597
Primary Physical Work Address: Department of Military and Veterans Affairs, 155 Van Gordon Street, Lakewood, CO 80228
How To Apply: Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.
Department Information
The Department of Military and Veterans Affairs (DMVA) has three major operational divisions: Colorado National Guard (Army and Air), Civil Air Patrol, and Veterans Affairs. These divisions utilize state and federal resources to provide our communities, State and nation with a ready military force for national defense and State emergency response as well as providing assistance to our Colorado Veterans.
DMVA offers a comprehensive benefit program to its classified work force that includes paid holidays, annual leave, sick leave, medical, dental, life, disability, flexible spending accounts, and public retirement options. DMVA also strives to assist employees in achieving a healthy work/life balance by offering some flex scheduling, on-site fitness facilities, free parking, and a variety of training opportunities!
Description of Job
This position works for the Division of Veterans Affairs and will supervise three regional supervisors, who work with their teams across the State to assist county veteran service officers in performing their duties to secure benefits and entitlements enacted by Title 38 United States Code and Various Colorado Revised Statutes for veterans and other eligible persons.
Specific duties include, but are not limited to the following:
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
MINIMUM QUALIFICATIONS:
This position requires the following experience in addition to the special qualifications and conditions of employment listed below. Seven (7) years of professional experience as described below is required for this position.
Five (5) years of professional experience must have included the skills listed below:
AND
Two (2) years of professional experience as a fully functioning supervisor performing timekeeping, performance management, and disciplinary actions;
Substitutions
There is no substitution for at least one year of experience as a fully functioning supervisor or for being an honorably discharged veteran (under Special Qualifications section).
Special Qualifications
To be eligible for this position, a candidate must be an honorably discharged veteran from the military forces of the United States and have a DD214 that must be submitted and attached to your application.
Required Skills and Competencies
Application Requirements
All candidates must submit the following with their applications:
Supplemental Information
Appeal Rights:
If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.
An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email (dpa_state.personnelboard@state.co.us), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department's action.
For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to ; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at under Rules.
DMVA Diversity Goals:
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
Accommodations:
The Department of Personnel & Administration is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, at 720-250-1538.
The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information:
Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.
01
I understand this position is required to travel across the State of Colorado as needed with mileage reimbursement available following the submission of correct documents.
02
Do you have experience supervising a team that is geographically dispersed?
03
I understand the primary work location for this position is in Lakewood, CO, and is required to report to this office daily during work hours.
Required Question
Location : Denver, CO
Job Type: Full Time
Job Number: OBA00372
Department: Department of Military and Veterans Affairs
Division: Veterans Affairs
Opening Date: 03/27/2025
Closing Date: 4/7/2025 11:59 PM Mountain
FLSA: Determined by Position
Type of Announcement: This position is open only to Colorado state residents.
FLSA Status: Exempt; position is not eligible for overtime compensation.
Department Contact Information: Department of Military and Veterans Affairs Human Resources Office, 303-704-8597
Primary Physical Work Address: Department of Military and Veterans Affairs, 155 Van Gordon Street, Lakewood, CO 80228
How To Apply: Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.
Department Information
The Department of Military and Veterans Affairs (DMVA) has three major operational divisions: Colorado National Guard (Army and Air), Civil Air Patrol, and Veterans Affairs. These divisions utilize state and federal resources to provide our communities, State and nation with a ready military force for national defense and State emergency response as well as providing assistance to our Colorado Veterans.
DMVA offers a comprehensive benefit program to its classified work force that includes paid holidays, annual leave, sick leave, medical, dental, life, disability, flexible spending accounts, and public retirement options. DMVA also strives to assist employees in achieving a healthy work/life balance by offering some flex scheduling, on-site fitness facilities, free parking, and a variety of training opportunities!
Description of Job
This position works for the Division of Veterans Affairs and will supervise three regional supervisors, who work with their teams across the State to assist county veteran service officers in performing their duties to secure benefits and entitlements enacted by Title 38 United States Code and Various Colorado Revised Statutes for veterans and other eligible persons.
Specific duties include, but are not limited to the following:
- supervising three veteran service officer (VSO) supervisors, managing regional VSO workload, coordinating and providing appropriate resources and training to ensure prompt and efficient services to all veterans across Colorado uniformly in securing benefits and entitlements enacted by Title 38 United States Code and various Colorado Revised Statutes;
- managing and verifying a variety of ongoing data, such as qualification and certification of VSOs, identifying efficient workflow procedures, and developing standardized work products;
- conducting daily office management and serving as a subject matter expert on veteran benefits and VA claims;
- assists regional VSO's with identifying and developing a plan to advise, assist, train, certify, and accredit all county veteran service officers operating across the state;
- providing regional veterans service officers with pertinent information, suggestions, forms, references and rulings, and other materials as the division may deem appropriate to assist county VSO's in the performance of their duties;
- preparing, presenting, and prosecuting claims on behalf of claimants in accordance with federal regulations when necessary;
- assisting claimants with submission of higher-level and supplemental reviews, and appeals representation;
- obtaining and maintaining veterans service officer certifications/accreditation and proficiency with claims management systems (VetraSpec/VBMS and appropriate claim forms;
- identifying veteran problems and gaps in claims and benefits services;
- proposing programs or statutory changes to improve services;
- maintaining tracking systems and providing data updates as applicable;
- managing an operational budget;
- providing periodic budget updates with execution status and spending plans; and
- ensuring timely submission of travel and expense accounting documentation.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
MINIMUM QUALIFICATIONS:
This position requires the following experience in addition to the special qualifications and conditions of employment listed below. Seven (7) years of professional experience as described below is required for this position.
Five (5) years of professional experience must have included the skills listed below:
- proven ability to research, interpret, and apply procedures to follow legal requirements related to a government program
- proven ability to interpret federal, state, and local regulations and to understand and communicate how these regulations relate to each other
- familiarity with where to find the most current and relevant information related to federal, state, and local regulations
AND
Two (2) years of professional experience as a fully functioning supervisor performing timekeeping, performance management, and disciplinary actions;
Substitutions
- Education from an accredited college or university in a field related to the position as determined by the department may be substituted for up to six years of the required experience on a year-for-year basis.
There is no substitution for at least one year of experience as a fully functioning supervisor or for being an honorably discharged veteran (under Special Qualifications section).
Special Qualifications
To be eligible for this position, a candidate must be an honorably discharged veteran from the military forces of the United States and have a DD214 that must be submitted and attached to your application.
Required Skills and Competencies
- be willing to occasionally have contact with and work with unpredictable, potentially disruptive clients;
- be computer-literate and can quickly grasp programs and a variety of virtual communication methods;
- be able to make oral presentations before a large group;
- be able to travel within the state and occasionally outside the state as needed for training, site visits, and outreach events for stakeholders;
- be able to work independently AND as part of a team;
- have the ability to change and adapt behavior and work methods in response to changing conditions or unexpected obstacles; and
- have excellent verbal and written communication skills.
- State of Colorado government experience as a supervisor
- documented experience managing varied priorities and regulations at the federal, state, and local levels
- experience working in a geographically dispersed environment
Application Requirements
All candidates must submit the following with their applications:
- a complete official online State of Colorado Application form (resumes instead of official online applications will not be considered at time of qualification review)
- DD214
- unofficial transcripts (if using education)
- driver's license number and State in which the license is issued must be completed on application form (do not leave this section blank)
- Must be a Colorado resident at the time of application (future plans to move to Colorado cannot be accepted).
- Travel across the state of Colorado and outside of the state is required for training and to meet with a team that is assigned to various regions.
- Must be able to report to the Division of Veterans Affairs office in Lakewood regularly during work days.
- Must be willing to undergo and successfully pass a comprehensive background check that allows access to federal Veterans Affairs files; and
- Must possess and maintain a valid Colorado Driver's license with proof of insurance.
Supplemental Information
Appeal Rights:
If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.
An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email (dpa_state.personnelboard@state.co.us), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department's action.
For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to ; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at under Rules.
DMVA Diversity Goals:
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
Accommodations:
The Department of Personnel & Administration is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, at 720-250-1538.
The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information:
Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.
01
I understand this position is required to travel across the State of Colorado as needed with mileage reimbursement available following the submission of correct documents.
- Yes
- No
02
Do you have experience supervising a team that is geographically dispersed?
- Yes
- No
03
I understand the primary work location for this position is in Lakewood, CO, and is required to report to this office daily during work hours.
- Yes
- No
Required Question