Release Triage Engineer

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Company: The Brixton Group, Inc.

Location: Philadelphia, PA 19120

Description:

Duration: 12+ months
Compensation: $45-55/hr
Location: 100% REMOTE

Responsibilities:
  • Ensuring timely and high-quality software releases across various devices using proactive monitoring of metrics and alerting.
  • Troubleshoot problems using Linux systems and networking protocols, including packet capture analysis.
  • Diagnose and resolve issues in broadband devices, covering various components like connectivity (Wi-Fi, Ethernet), network protocols, security (WPA).
  • Troubleshoot problems in entertainment devices in various components like Media player, Audio/Video streaming protocols, Web browser, HDMI, Bluetooth, WiFi/Ethernet.
  • Diagnosing and resolving issues using Linux systems and networking protocols, including packet capture analysis.
  • Develop anomaly detection techniques and data-driven solutions to identify and address system issues.
  • Deep-dive analysis of RDK middleware issues, including source code review, to identify root causes in the middleware and platform.
  • Design and enhance operational tools to improve system performance.
  • Analyze data from millions of field devices to provide insights and support decision-making.
  • Utilize AWS technologies (S3, Athena, Quick Sight) for data management and visualization.
  • Architect and implement DevOps solutions for operational improvement.
  • Compare the metrics globally across various device models.
  • Respond immediately to critical field issues, determine their triggers, and mitigate them
  • Lead teams, mentor colleagues, and communicate technical insights effectively to stakeholders.
Requirements:
  • 5+ years of C/C++ and Linux experience.
  • Defect Tracking Tools such as Jira.
  • SCM Tools - Git & GitHub.
  • 2+ years of experience as a technical lead and mentoring a small team of engineers.
  • 3+ years with log management and analysis tools such as Elastic Stack (ELK), Splunk, and Grafana for data visualization and monitoring
  • One of Scripting language experience - BASH, Go, Python.
Nice to have skills:
  • Embedded Systems experience.
  • Experience AWS, Azure or other cloud infrastructure.
  • Experience with monitoring systems (i.e. Datadog, CloudWatch, etc.).
  • Familiarity with continuous integration/deployment processes and tools such as Jenkins, Concourse etc.
  • Knowledge and experience in Set-top boxes, Broadband Gateways, Networking or Home Security domain is plus.
  • Knowledge of RDK.

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