Resident Care Consultant

Job Description

Scope of the position
The Resident Care Consultant works directly with Directors of Operations & Sales (DOS) in their assigned regions in order for the DOS to effectively implement and sustain an exceptional care experience which exceeds resident expectations and provides a safe and secure environment for residents and staff in each retirement residence. The role reports to the Director of Care, ON.
Key Activities

• Acts as a Consultant to DOSs by providing training, expertise and advice so that the DOS can effectively implement and sustain relevant programs, reduce/eliminate inefficiencies and improve service, performance and safety.
• Works closely with the Director of Care, ON to implement and update Care programs including education, training and relevant standards of practice, effective use of our Electronic Health Record (EHR) system and compliance with all relevant legislation including requirements under the Retirement Homes Act which are overseen by the Retirement Homes Regulatory Authority.
• Supports the hiring and successful onboarding of residence Health and Wellness, Assisted Living and Memory Living Managers through active participation in second interviews and the Chartwell Onboarding Program.
• Works closely with the Learning & Development Team to create and present training and education sessions for DOSs, HWMs, ALMs, MLMs, and GMs,
• Plans and delivers regional Communities of Practice for HWMs, ALMs, MLMs at least annually.
• Provides training and guidance to DOSs regarding the assessment, planning, implementation and evaluation practices of Care Program standards including the Brand Experience Assessment (BEA), policies, and procedures.
• Provides onsite support to residences when required to support implementation of major projects, during significant transitions, property acquisitions or at the request of the DOS following approval by the Platform Lead.
• Stays abreast of leading practice in the areas of Resident Care and Dementia Care programs.
• Meets monthly with DOSs to review key priorities, provide specific education, review program data, evaluate performance gaps in the Residences and recommend strategic solutions.
• Regularly updates relevant material for our homes on our SharePoint site.
• Works well under pressure supporting multiple weekly and monthly priorities.
• Participates on Customer Experience and Corporate project committees as requested.
• Other responsibilities as assigned.
• Supports compliance with Chartwell's Care Assist program which outlines additional care services available in our homes, including meeting financial budget targets. This includes training DOSs on the use of Care Assist and EHR tools.
• Provides consulting support to DOSs as they monitor financial results and develop recovery plans for HWMs to maintain budget targets.
• Supports DOSs with setting goals to increase Resident Care scores in Resident Satisfaction Surveys.

Education:

• RN or RPN with the College of Nurses in Ontario (must be a member in good standing)

Experience:

• Minimum of 5 years' relevant leadership experience.
• Experience in gerontology is an asset
• Experience in progressively responsible roles in Health care or Retirement Living with demonstrated leadership and interpersonal skills;

Skills & Abilities:

• Embraces a Consultant model: able to influence in the absence of hierarchical or title driven authority.
• Excellent written and verbal communication skills, able to present information in a concise and compelling manner.
• Demonstrated ability to build relationships across a large, matrixed organization internally and with diverse organizations externally.
• Expert knowledge of legislative requirements, policies, procedures and processes relevant to retirement living in Ontario.
• Leadership skills and the ability to inspire others to provide the highest standard of performance and customer service.
• Ability to work in a fast-paced environment with strong organization and time management skills.
• Strong analytical and problem-solving skills
• Team player with strong work ethic
• Self-motivated, creative, and innovative
• Customer experience focused.
• Computer proficiency - Microsoft Office and Excel (essential)

pecial Requirements

• Some travel required
• Valid provincial drivers' license and access to a vehicle
• Irregular work hours may be required.
• Professional reference check, criminal record check, and vulnerable persons check.
• Home office

Direct Reports

• None

About Us

At Chartwell, we're all about Making People's Lives BETTER: the lives of our residents and their families, and the lives of our employees. Join an exceptional group of diverse, inspiring, and caring people who are empowered to provide personalized, human experiences for our residents and staff through the connections they make every day within our communities.

Chartwell's commitment to diversity and inclusivity is a commitment to hiring people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work. We are an equal opportunity employer and welcome applications from a wide range of qualified candidates, including people with disabilities. If you have questions or require assistance with the application process, please email accessibility@chartwell.com or call 1-888-663-6448.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.