Resident Manager

COMPANY SUMMARY

Empire State Realty Trust, Inc. (NYSE: ESRT) is a NYC-focused REIT that owns and operates a portfolio of modernized, amenitized, and well-located office, retail, and multifamily assets. ESRT's flagship Empire State Building, the "World's Most Famous Building," features its iconic Observatory that was declared the #1 Attraction in the World - and the #1 Attraction in the U.S. for the third consecutive year - in Tripadvisor's 2024 Travelers' Choice Awards: Best of the Best Things to Do. The Company is the recognized leader in energy efficiency and indoor environmental quality. As of September 30, 2024, ESRT's portfolio is comprised of approximately 7.8 million rentable square feet of office space, 0.7 million rentable square feet of retail space and 732 residential units. More information about Empire State Realty Trust can be found at esrtreit.com and by following ESRT on Facebook, Instagram, TikTok, X, and LinkedIn

The dedicated team at ESRT is a collection of diverse individuals with a shared passion for excellence and a keen eye toward future growth. Headquartered in New York City, we harness the energy of the city in everything we do. We care for one another, work hard, and have a lot of fun doing it! We are Certified as a Great Place to Work by the global authority, Great Place to Work, on workplace culture, employee experience, and leadership behaviors. We prioritize and invest in the health and wellness of employees to attract, develop, and retain top-tier talent. ESRT values continuous employee development and encourages colleagues to excel in their roles and adapt to emerging business needs. From our crown jewel, The Empire State Building, to incredible buildings modernized for the 21st century, to outstanding customer service, and our decade-long leadership position in sustainability and energy efficient portfolio that is 100% fully powered by renewable wind electricity, we take pride in our work. ESRT seeks an equally passionate colleague to join the team, understand the vision and help achieve that vision.

POSITION SUMMARY

Oversees and performs technical and mechanical work that ensures the inside and external buildings, grounds, amenities, and common areas of the community meet the Company's standards for cleanliness, appearance, safety, and overall functionality.

RESPONSIBILITIES

• Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
• Oversees and completes the "make-ready" process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.
• Develops standards for the cleanliness and overall appearance of the community's grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Greystar standards.
• Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed.
• Periodically inspects work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required.
• Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines.
• Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual.
• Supports cost-cutting and expense control programs by fixing rather than replacing parts, when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.
• Conducts regularly scheduled Greystar safety meetings, ensure all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety related laws and requirements to ensure community compliance.
• Demonstrates customer services skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency.

WHAT SUCCESS LOOKS LIKE

• The Resident Manager will maintain oversight of all property operations including staff performance, resident satisfaction and financial success
• A successful Resident Manager will demonstrate leadership, customer service, problem-solving, decision-making, multitasking, communication, and organizational skills
• The Resident Manager will demonstrate control and discretion over expenses, quality of contractor performance, assurance of building compliance to all requirements, oversight of building systems and preventative maintenance to ensure that building is optimized for performance and high level of resident satisfaction
• Ensure the highest level of presentation and service to ensure resident satisfaction Responsible for Maintenance, Operations and Capital Projects including financial responsibility for related expenses
• Ability to multi-task and function effectively in a high-pressure, deadline-oriented environment
• Ability to manage multiple projects and exceed expectations Must respond to all emergencies - on-call 24 hours

REQUIRED SKILLS/ABILITIES

• At least 5 years' experience as a Resident Manager at a high-rise residential rental property
• Familiarity with DOB, DHCR, etc
• Candidate ideally possesses an EPA 608 Universal technical certification
• The ideal candidate can effectively navigate the building controls systems and modify the related software based on the building and tenant needs, has experience working with air source electric heat pumps and working with, and troubleshooting, electrical systems
• Extensive familiarity and knowledge of Mechanical systems
• Excellent Communication and Written skills
• Strong computer literacy and organizational capabilities
• Certificate of Fitness, Sprinkler & Standpipe Certificates
• Computer skills and expertise in industry standard software including Microsoft Office Suite, Yardi

EDUCATION & EXPERIENCE

• High school diploma / GED required
• University degree preferred but not required

PHYSICAL REQUIREMENTS

• Lifting
• Standing for long periods of the day
• Physical nimbleness and agility part of daily task

WHAT YOU CAN EXPECT

At ESRT, like our tenants, our employees come from everywhere. We foster a richly diverse work environment that captures top talent and cultivates the best ideas. By focusing on inclusion and celebrating our differences, we create even greater value - in business practices, relationships, and employee engagement. As an Equal Opportunity Employer, we are committed to maintaining a diverse, inclusive and equitable work environment where our employees can thrive. In addition, ESRT employees embody our Company Culture & Success Factors -

• Adaptable - you are a self-starter who's able to quickly digest and execute new processes to work both collaboratively and independently
• Dynamic - you are solutions-oriented, aim to improve processes and implement efficiency, and offer insightful feedback to improve ESRT
• Dependable - you take a strong sense of ownership and accountability over your work
• Passionate - you keep up with industry trends and are excited about the potential to propel the industry forward with a "roll-up-your-sleeves" attitude
• Curious - you consistently look for new ways to work smarter, not just harder
• Ethical - you treat others with respect, and embrace and contribute to a culture of diversity and inclusion
• Positive - you possess a service-oriented attitude with excellent follow through

The salary range for this position is $40.00 to $45.00/hr

Benefits as per collective bargaining agreement.

ESRT is equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because they drive curiosity, innovation, and the success of our business. We do not discriminate based on race, religion, color, creed, national origin, sex, sexual orientation, gender identity or expression, reproductive choices, age, marital status, veteran status, disability status, pregnancy, parental status, caregiver status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. Reasonable accommodations that do not create an undue hardship for the Company are available for applicants and employees with disabilities or sincerely held religious beliefs.