Resident Services Manager
Apply NowCompany: Housing Authority of the City of Los Angeles, CA
Location: Los Angeles, CA 90011
Description:
Salary : $118,123.20 - $145,225.60 Annually
Location : Los Angeles, CA
Job Type: CHP-M Exempt
Job Number: 25-35
Department: Strategic Development
Opening Date: 04/21/2025
Closing Date: 5/5/2025 4:30 PM Pacific
Please go to for details of this position and to apply.
DEFINITION
Under general direction, assists in the operation and management of the Housing Authority's Partnership Development & Resident Services Unit including the activities of professional, technical, and administrative support employees and third party contractors in the administration of resident services and resources, including but not limited to mental & physical health, education and extended learning, economic development, job training, recreation, food security, digital inclusion and other similar social service and counseling programs for residents of HACLA-owned housing and surrounding communities.
CLASS CHARACTERISTICS
The incumbent of this position class administers the unit responsible for planning, organizing, and directing the Housing Authority's resident and community programs in the Partnership Development & Resident Services Unit.
ESSENTIAL AND MARGINAL FUNCTION STATEMENTS - Essential and other important responsibilities and duties may include, but are not limited to the following:
Essential Job Functions
Oversees the administration of resident and community related programs, activities and events directly or through subordinate department staff and third party contractors.
Develops and designs Housing Authority resident initiative policies and programs based on best practices in the related fields of work and initiates and coordinates partnerships with program providers to ensure program delivery.
Establishes program metrics, reporting formats and contracts with third party providers to assist in managing programs and services to monitor effectiveness.
Evaluates assigned programs and reviews policies, procedures and methods used relative to effective utilization of resources and achievement of goals; formulates, recommends and/or implements action for program improvement.
Coordinates with on-site management, outside providers and resident leadership to establish and run community events programs; providing tools for collaboration and integration of educational components as well as assisting with publicity, marketing and resident engagement.
Develops regional and site based coordination tools to ensure communication among and between all service providers connected to the targeted housing population, including establishing and administering regular "hub" meetings with providers to share information and encourage collaboration.
Identifies program gaps at sites; develop and implement a plan to fill gaps, including but not limited to putting out Requests for Proposals to bring in new service providers and researching and applying for potential grant resources.
Manages and prepares unit's budget and any associated grants; monitor expenditures to ensure compliance with grants eligibility requirements; and fulfills all contractual and reporting requirements on grants received by the Agency when applicable.
Ensures that services and programs are provided according to related laws, ordinances, rules and regulations; initiate and repeat trainings with on-site service providers on HACLA policies and procedures as well as contract compliance.
Makes presentations to the Housing Authority residents/tenants and community groups regarding program proposals and changes.
Represents the Housing Authority and acts as a liaison in discussions and planning of resident projects with advisory groups, other public agencies, professional organizations or community groups.
Develop and manage the distribution of donations and resources to residents based upon the changing needs of the community.
Plans, organizes, assigns and supervises the work of the unit including setting work priorities, determining methods and procedures to be used, resolving problems, and selecting alternatives.
Supervises and directs a variety of personnel activities including hiring, performance evaluations, training, and disciplinary actions.
Directs and assures the maintenance of records and preparation of reports necessary for program operations; prepares reports and correspondence as required.
Marginal Functions
Responds to and resolves difficult and sensitive resident inquiries and complaints related to the function of the unit or partner providers.
Enhances growth and development through participation in education programs, current literature, training, meetings and workshops.
Demonstrates professional responsibilities by cooperating with other personnel to achieve department objectives; and maintains good employee relations, interdepartmental objectives, and departmental goals and objectives.
Maintains compliance with principles of accepted employee conduct as identified in the HACLA employee handbook and as specified in departmental policies and procedures.
Performs other related duties as required.
Knowledge of:
Ability to:
Experience
Minimum of five (5) years progressively responsible experience in public or nonprofit community programs of which at least three (3) years were in a supervisory or management capacity. If candidate does not have a master's degree, they must have at least seven (7) years of experience in a related field.
Education
Graduation from an accredited college or university with a Bachelor's degree, preferably with major study in public or business administration, social work, or closely related field. Master's degree is highly desirable.
License or Certificate
Possession of, or ability to obtain, an appropriate, valid California driver's license. Employees must maintain a driving record, which meets the requirement of the Housing Authority's auto insurance carrier.
EXAMINATION
Applications will be reviewed for relevant experience, education and training. Applications must be detailed and complete for proper evaluation. Resumes may be included but may not be submitted in lieu of application content. Only the MOST QUALIFIED APPLICANTS will be invited to the testing process, which may include any combination of oral, written and/or performance examination. Applicants must pass each phase of the testing process with a rate of 80% or higher to be placed on the "Certified List". Generation of a Certified List does not mean that there are any vacant and available positions at this time. The Certified List will be available for not less than 6 consecutive calendar months.
THE EXAMINATION FOR THIS POSITION WILL OCCUR ON May 2 through 4, 2023. If you are invited to the examination process, you will receive an email from NO LATER THAN Thursday, April 27, 2023. This will be your only notice. There will be no changes to the date(s) of the examination.
REFERRAL PROCESS
Only applicants who have been placed on the certified eligibility list will be considered for job openings. Placement on the eligibility list is neither a guarantee of employment, nor is it an implied promise of work. All applicants referred from an eligibility list for selection interview(s) will be considered for the position; however, only the best-qualified applicant(s) may be selected.
SELECTION PROCEDURE
Applications will be reviewed for relevant experience, education and training. The application must be detailed and complete for proper evaluation.
HIRING INFORMATION
All job offers are contingent upon successful completion of a pre-employment evaluation, which includes: a post-offer medical examination (includes drug and alcohol screening), criminal records check, employment history and education verification, and documentation of the right to work in the United States.
Candidates will start at STEP ONE of an eight step salary range unless there are special exceptions in accordance with the Personnel Rules.
DISABILITY ACCOMMODATION
If you require special testing accommodations due to a physical, mental or learning disability, please call (213) 252-5400. Special testing accommodations may be arranged if verification of the disability is provided by a physician, rehabilitation counselor, or other authority.
Candidates who require a reasonable accommodation in any portion of the selection process should state their need in writing when submitting an application.
NOTE: The provisions of this announcement do not constitute an expressed or implied contract and any provisions contained in this announcement may be modified or revoked without notice.
We are an Equal Opportunity/Affirmative Action Employer.
As a condition of new and continued employment, employees in this classification must participate in mandatory direct deposit of payroll.
Pursuant to the Housing Authority of the City of Los Angeles' Conflict of Interest Policy, new and existing employees are required to refrain from participating in activities, employment or enterprises, which are in conflict with public interest and/or with his or her duties as an employee of the Authority. A copy of the Conflict of Interest Policy may be obtained by visiting our website at:
http://www.hacla.org/Portals/0/Attachments/Others/ConflictofInterestPolicy.pdf
Please call NeoGov Toll-Free Applicant Support telephone line (855) 524-5627 if you forget your password, have application login problems or get an error message during the application process.
HACLA Benefits
*Medical/Dental/Vision Plan:
*Availability of benefits are dependent upon employment eligibility status with HACLA*
01
Have you graduated from an accredited college or university with a degree in public or business administration, social work, or closely related field? If so, what is the highest level of degree you earned in the listed fields?
02
How many years of experience do you have in in public or nonprofit community programs?
03
Do you have at least three years of experience in a supervisory or management capacity in public or nonprofit community programs?
Required Question
Location : Los Angeles, CA
Job Type: CHP-M Exempt
Job Number: 25-35
Department: Strategic Development
Opening Date: 04/21/2025
Closing Date: 5/5/2025 4:30 PM Pacific
Please go to for details of this position and to apply.
DEFINITION
Under general direction, assists in the operation and management of the Housing Authority's Partnership Development & Resident Services Unit including the activities of professional, technical, and administrative support employees and third party contractors in the administration of resident services and resources, including but not limited to mental & physical health, education and extended learning, economic development, job training, recreation, food security, digital inclusion and other similar social service and counseling programs for residents of HACLA-owned housing and surrounding communities.
CLASS CHARACTERISTICS
The incumbent of this position class administers the unit responsible for planning, organizing, and directing the Housing Authority's resident and community programs in the Partnership Development & Resident Services Unit.
ESSENTIAL AND MARGINAL FUNCTION STATEMENTS - Essential and other important responsibilities and duties may include, but are not limited to the following:
Essential Job Functions
Oversees the administration of resident and community related programs, activities and events directly or through subordinate department staff and third party contractors.
Develops and designs Housing Authority resident initiative policies and programs based on best practices in the related fields of work and initiates and coordinates partnerships with program providers to ensure program delivery.
Establishes program metrics, reporting formats and contracts with third party providers to assist in managing programs and services to monitor effectiveness.
Evaluates assigned programs and reviews policies, procedures and methods used relative to effective utilization of resources and achievement of goals; formulates, recommends and/or implements action for program improvement.
Coordinates with on-site management, outside providers and resident leadership to establish and run community events programs; providing tools for collaboration and integration of educational components as well as assisting with publicity, marketing and resident engagement.
Develops regional and site based coordination tools to ensure communication among and between all service providers connected to the targeted housing population, including establishing and administering regular "hub" meetings with providers to share information and encourage collaboration.
Identifies program gaps at sites; develop and implement a plan to fill gaps, including but not limited to putting out Requests for Proposals to bring in new service providers and researching and applying for potential grant resources.
Manages and prepares unit's budget and any associated grants; monitor expenditures to ensure compliance with grants eligibility requirements; and fulfills all contractual and reporting requirements on grants received by the Agency when applicable.
Ensures that services and programs are provided according to related laws, ordinances, rules and regulations; initiate and repeat trainings with on-site service providers on HACLA policies and procedures as well as contract compliance.
Makes presentations to the Housing Authority residents/tenants and community groups regarding program proposals and changes.
Represents the Housing Authority and acts as a liaison in discussions and planning of resident projects with advisory groups, other public agencies, professional organizations or community groups.
Develop and manage the distribution of donations and resources to residents based upon the changing needs of the community.
Plans, organizes, assigns and supervises the work of the unit including setting work priorities, determining methods and procedures to be used, resolving problems, and selecting alternatives.
Supervises and directs a variety of personnel activities including hiring, performance evaluations, training, and disciplinary actions.
Directs and assures the maintenance of records and preparation of reports necessary for program operations; prepares reports and correspondence as required.
Marginal Functions
Responds to and resolves difficult and sensitive resident inquiries and complaints related to the function of the unit or partner providers.
Enhances growth and development through participation in education programs, current literature, training, meetings and workshops.
Demonstrates professional responsibilities by cooperating with other personnel to achieve department objectives; and maintains good employee relations, interdepartmental objectives, and departmental goals and objectives.
Maintains compliance with principles of accepted employee conduct as identified in the HACLA employee handbook and as specified in departmental policies and procedures.
Performs other related duties as required.
Knowledge of:
- Community programs and organizations.
- Public administration principles and practices
- Sociology, psychology, economics, and education.
- Local, state, and federal laws, ordinances and requirements affecting human services programs.
- Underlying social and economic problems.
- Principles, procedures and resources of public, private, and inter-agency human services programs, including funding sources, grant administration.
- Principles and practices of supervision and personnel administration.
- Housing Authority policies and procedures.
Ability to:
- Analyze viewpoints and incorporate into planning activities and programs.
- Develop and run social service programs effectively.
- Contract administration and compliance.
- Multi-task and manage resource logistics.
- Understand and engage community and manage collaborative efforts.
- Make public presentations, prepare and present reports
- Perform a broad range of supervisory responsibilities over others.
- Produce documents written in the English language using proper sentence structure, punctuation, grammar, and spelling.
- Work cooperatively with other employees, clients, agencies, and the public.
Experience
Minimum of five (5) years progressively responsible experience in public or nonprofit community programs of which at least three (3) years were in a supervisory or management capacity. If candidate does not have a master's degree, they must have at least seven (7) years of experience in a related field.
Education
Graduation from an accredited college or university with a Bachelor's degree, preferably with major study in public or business administration, social work, or closely related field. Master's degree is highly desirable.
License or Certificate
Possession of, or ability to obtain, an appropriate, valid California driver's license. Employees must maintain a driving record, which meets the requirement of the Housing Authority's auto insurance carrier.
EXAMINATION
Applications will be reviewed for relevant experience, education and training. Applications must be detailed and complete for proper evaluation. Resumes may be included but may not be submitted in lieu of application content. Only the MOST QUALIFIED APPLICANTS will be invited to the testing process, which may include any combination of oral, written and/or performance examination. Applicants must pass each phase of the testing process with a rate of 80% or higher to be placed on the "Certified List". Generation of a Certified List does not mean that there are any vacant and available positions at this time. The Certified List will be available for not less than 6 consecutive calendar months.
THE EXAMINATION FOR THIS POSITION WILL OCCUR ON May 2 through 4, 2023. If you are invited to the examination process, you will receive an email from NO LATER THAN Thursday, April 27, 2023. This will be your only notice. There will be no changes to the date(s) of the examination.
REFERRAL PROCESS
Only applicants who have been placed on the certified eligibility list will be considered for job openings. Placement on the eligibility list is neither a guarantee of employment, nor is it an implied promise of work. All applicants referred from an eligibility list for selection interview(s) will be considered for the position; however, only the best-qualified applicant(s) may be selected.
SELECTION PROCEDURE
Applications will be reviewed for relevant experience, education and training. The application must be detailed and complete for proper evaluation.
HIRING INFORMATION
All job offers are contingent upon successful completion of a pre-employment evaluation, which includes: a post-offer medical examination (includes drug and alcohol screening), criminal records check, employment history and education verification, and documentation of the right to work in the United States.
Candidates will start at STEP ONE of an eight step salary range unless there are special exceptions in accordance with the Personnel Rules.
DISABILITY ACCOMMODATION
If you require special testing accommodations due to a physical, mental or learning disability, please call (213) 252-5400. Special testing accommodations may be arranged if verification of the disability is provided by a physician, rehabilitation counselor, or other authority.
Candidates who require a reasonable accommodation in any portion of the selection process should state their need in writing when submitting an application.
NOTE: The provisions of this announcement do not constitute an expressed or implied contract and any provisions contained in this announcement may be modified or revoked without notice.
We are an Equal Opportunity/Affirmative Action Employer.
As a condition of new and continued employment, employees in this classification must participate in mandatory direct deposit of payroll.
Pursuant to the Housing Authority of the City of Los Angeles' Conflict of Interest Policy, new and existing employees are required to refrain from participating in activities, employment or enterprises, which are in conflict with public interest and/or with his or her duties as an employee of the Authority. A copy of the Conflict of Interest Policy may be obtained by visiting our website at:
http://www.hacla.org/Portals/0/Attachments/Others/ConflictofInterestPolicy.pdf
Please call NeoGov Toll-Free Applicant Support telephone line (855) 524-5627 if you forget your password, have application login problems or get an error message during the application process.
HACLA Benefits
*Medical/Dental/Vision Plan:
- HACLA will provide up to 100% of the CalPERS medical premium rate for Los Angeles, San Bernardino & Ventura Counties Kaiser rates for employee only, employee + one dependent, and employee + multiple dependents as applicable
- HACLA will provide 100% of basic Dental HMO rates for employee only, employee + one dependent, and employee + multiple dependents as applicable
- HACLA will provide 100% basic Vision coverage for employee only, employee + one dependent, and employee + multiple dependents as applicable
- $250 OPT OUT payment is available for employees with a qualifying health plan outside of the employer network.
- Employees have the option to choose additional optional insurance such as Dental PPO, Custom Vision, additional medical coverage, and voluntary additional life insurance.
- HACLA will provide 100% of STD/LTD/Mandatory Life premiums for all eligible employees to maintain the IRS 125 Plan
- HACLAretirement plan is the Public Employees' Retirement System (PERS). Vesting is five (5) years.
- For Classic members, the pension formula is 2.7% at 55 with members contributing 8% of their wages towards their retirement.
- For PEPRA members, the pension formula is 2% at 62, with members contributing 7.75% of their wages towards their retirement.
- CalPERS will make the determination regarding the type of membership for which the eligible employee will qualify.
- Annual leave accruals vary, depending upon the type of job/position (membership in employee organizational group) and years of service. Length of service increases accrual rates by employee organizational group when service requirements are met.
- Newly Hired Annual Accruals:
- At-Will/Non-Represented accrual per pay period 5.23 hours (17 days annually)
- Council of Housing Professionals-Management accrual per pay period 4.15 hours (14 days annually)
- Council of Housing Professionals-Administration accrual per pay period 6.78 hours (22 days annually)
- Service Employees International Union (Local 721) accrual per pay period 6.78 hours (22 days annually)
- Los Angeles County Building and Construction Trades Council accrual per pay period 5.23 hours (17 days annually)
- American Federation of State, County and Municipal Employees accrual per pay period 6.78 hours (22 days annually)
- 14 Observed Holidays:
- New Year's Eve; New Years Day; Martin Luther King Jr's Birthday; President's Day; Cesar Chavez Day; Memorial Day; Juneteenth; Independence Day; Labor Day; Veteran's Day; Thanksgiving Day; Day After Thanksgiving; Christmas Eve, and Christmas Day.
- 12 Floating Holiday hours annually
- Opportunity to earn up to 160 hours of Paid Time Off (PTO) for eligible exempt employees as comp time per calendar year. Employees may cash out up to 160 hours of accrued and unused PTO annually.
- Pre-Tax Deferred Compensation 457 Plan
- Group term life insurance
- Flexible Spending Account Options
- Tuition Reimbursement Program
- Employee Assistance Program
- Flexible Work Schedules
- Partial Telework Program
- Kaiser Medical Insurance - 50% employer covered medical through Kaiser Permanente if working 30 hours or more per week.
- Paid Sick Time - At least 40 hours or 5 days of sick leave after 90 days of employment.
- Eligible casual employees may enter as Classifc or PEPRA members if qualifying requirements are met.
- Per-Diem employees are not eligible for the Public Employee Retirement System (PERS).
*Availability of benefits are dependent upon employment eligibility status with HACLA*
01
Have you graduated from an accredited college or university with a degree in public or business administration, social work, or closely related field? If so, what is the highest level of degree you earned in the listed fields?
- Yes, bachelor's
- Yes, master's
02
How many years of experience do you have in in public or nonprofit community programs?
- 0 to 4 years
- 5 to 6 years
- 7 or more years
03
Do you have at least three years of experience in a supervisory or management capacity in public or nonprofit community programs?
- Yes
- No
Required Question