Retail District Manager

Vice President, District Manager
The District Manager role will be responsible for the overall success of multiple banking centers in a specific district. The role will build and retain a team of professionals dedicated to delivering a remarkable customer experience through effective leadership, achieving sales goals, operational efficiencies and developing a strong management team. To be effective in this role, the role must create and maintain strong relationships with business partners and will be a leader in community activities and functions.

Position Competencies
Successful incumbents provide development of direct reports, manage vision and purpose, possess command skills, are politically savvy, can build an effective team, monitor workloads, possess strategic agility, drive for results, presentation skills, process management skills, and problem resolution.

Position Responsibilities
Sales/Service Leadership

• Lead, direct, and inspect sales, service and business development activities to achieve targeted results in the categories of deposits and customer relationship growth, customer retention, revenue, market share and customer/employee commitment and satisfaction.
• Develop and maintain relationships with assigned internal business partners such as Mortgage, Business Banking, Wealth Management, Business Bank, Securities, Merchant Services, and others; in order to develop lasting customer relationships and refer clients and prospects to each other.
• Actively coach and lead direct reports and team members on expected sales and service behaviors, utilization of sales tracking system, and other tools and resources, to create a consistent and extraordinary customer experience.
• Accountable for recruiting, building, developing and retaining a high performing sales and service team.
• Ensure delivery channels are used in an optimum manner and that the banking center distribution network is effectively and efficiently servicing customers.
• Accountable for overall satisfaction and retention of retail and business customers.
• Provide effective leadership on the execution on the 4 A's and the Comerica Promise

Talent Leadership

• Lead, coach, and manage a district of banking centers. Ensure the development and performance of employees in the areas of remarkable customer experience, relationship management, in-depth consumer and business product/service knowledge - execution, and risk management.
• Develop and manage high-performing banking center teams. Directly manage the Human Resources processes for employees including selection, training, performance management, disciplinary actions, individual career development and retention.

Profitability and Growth

• Manage financial targets and profitability.
• Manage specific market strategies to sustain current business and achieve growth targets in the district.
• Accountable for the compliance with applicable federal, state, and local laws and regulations; and Comerica policies and procedures. Recommend corrections when necessary. Ensure compliance and completion of necessary compliance related training.
• Responsible for the efficiency and effectiveness of the banking centers by adhering to policies and procedures for the retail bank.
• Implement and monitor policies and procedures that maximize operational integrity within the retail bank.
• Responsible for the safety and soundness of the banking centers through managing risk, operational integrity and compliance.

Community

• Demonstrate Comerica's commitment to the communities in which we serve by being actively involved in the local community organizations.
• Be the face of Comerica in the community; and have a proven record of developing key relationships resulting in business generation.