Revenue Performance Manager

Revenue Performance Manager

Department: Customer Operations

Employment Type: Permanent - Full Time

Location: US - Boston

Reporting To: Melissa Caddigan

Description

Exclaimer is the global leader in business email signature management solutions. We provide multi-award-winning email signature solutions to over 75 million users worldwide, applying tens of millions of email signatures daily.

We are seeking a highly skilled Revenue Performance Manager to join our team in Boston, MA. Your role will involve providing critical support and vision to our revenue team by overseeing the meticulous

Exclaimer is looking for a Revenue Performance Manager to join our growing Revenue Operations team. In this role, you will report to the VP of Revenue Operations. The successful candidate will leverage their quantitative and technical skillset, analyze data to optimize each area of the revenue funnel. This role will have a meaningful impact via developing and maintaining models and delivering data-driven insights, analyzing business drivers, and developing strategies and solutions to drive results for Exclaimer's revenue teams.

Key Responsibilities

• Analyzes, defines and supports key growth initiatives to help drive internal efficiencies and value creation in support of the Revenue Organization
• Leverages industry and subject matter expertise to support, collect, and analyze data related to product activations, product usage, market dynamics, and CRM activities to create insights that help drive Sales growth
• Works with Salesforce, Outreach, and BI tools to produce actionable reports that provide insight and guidance to Revenue management including mapping employee activities to overall revenue performance
• Partners with Marketing, Customer Success, Sales, and Product to share insights, identify workflow improvements and develop strategies to drive effective growth
• Identifies ongoing needs of the Sales Departments around performance management, executes reports as needed, and partners with Operations and Data teams to determine opportunities for automation of recurring reporting needs
• Translates business data into real-time business analysis to convert into actionable customer engagement opportunities
• Evaluates trends and identifies areas of opportunity
• Develops relationships and collaborates cross-functionally with the business and external partners to gather and define business requirements, challenges assumptions, and provides a different perspective on how Exclaimer tracks and manages customer and employee performance through data analysis for the Sales team
• Serves as subject matter expert for data needs of Sales team and leverages strategic thinking to help define internal reporting roadmaps which support needs of the customer-facing team
• Partners with the Sales management to analyze employee activity relative to customer product usage to understand the impact of activities
• Collaborates with Sales to improve revenue processes and workflows to improve productivity of the team and provide easier access to tracking key milestones
• Designs and implements highly automated business reporting, analysis and dashboard processes to provide daily, weekly and monthly visibility on business performance and trends to help drive Exclaimer strategy
• Provides actionable insight, bringing transparency to key trends and issues underlying business performance that will ultimately determine leadership-level corrective action plans

Skills, Knowledge and Expertise

• 6-8 years of experience in revenue, sales operations, FP&A, business analyst or consulting roles demonstrating a solid foundation in finance and business principles
• Advanced Excel skills to manage and analyze large data sets, enabling effective management and analysis of large datasets with precision and accuracy
• Exceptional written and verbal communication skills, coupled with the ability to swiftly establish trust, credibility, and influence across diverse stakeholders
• Familiarity with Software-as-a-Service (SaaS) business models, showcasing an understanding of recurring revenue dynamics and subscription-based businesses
• Demonstrated ability to think strategically about complex issues, showcasing adept problem-solving skills and analytical prowess
• Excellent interpersonal skills, with a track record of effectively presenting to teams of diverse functions and hierarchical levels, fostering collaboration and understanding
• Proven capability in project ownership and delivery, collaborating closely with cross-functional teams to manage stakeholders, coordinate activities, and prioritize tasks, ensuring successful project outcomes
• Proficient in querying data from Salesforce and other sales automation tools and joining multiple filtered data sets
• Experience working with business automation tools
• Prior experience in a high-growth SaaS company demonstrating adaptability and ability to thrive in dynamic environments
• Familiarity with SaaS company economics, deal structuring, and revenue models, indicating a comprehensive understanding of subscription-based business models
• Experience with advanced analytics to deliver forecasts and/or intuitive models

Benefits

We offer you a challenging job in a growing and truly global international SaaS company with a competitive compensation structure. Ah, and you will be part of a fun and hardworking team:

• Hybrid working
• Healthcare
• Life insurance
• 6 weeks - work anywhere option per year
• Employee Assistance program
• Contributory retirement savings plan
• Opportunities for training & development
• Great team and culture
• Discounts portal
• Income protection Insurance
• Online GP services

Exclaimer is an equal opportunity employer and people seeking employment with us are considered without regards to race, colour, religion, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic protected by law.