RN Educator /Patient Experience Clinical Specialist

• Pay Range:
• $31.95 - $45.64 per hour

RN Educator and Patient Experience Clinical Specialist

Schedule:Days

Shift: Days 40 hours

Location:AdventHealth Murray

The community youll be caring for:AdventHealth Gordon

• Four seasons of outdoor activities, including whitewater, hiking, camping
• Named #4 on NICHE magazines Best Cities (under 100,000) to Raise a Family
• Affordable land and homes
• Outstanding qualify of life
• Strong cultural community
• Access to excellent public and private K-12 education
• Convenient location between two large metropolitan areas: Atlanta and Chattanooga

The role youll contribute:

GENERAL SUMMARY:

The RN Educator assumes the role as a professional educator, consultant and resource person for staff and management. S/he has knowledge of current theoretical approaches to the delivery of patient care and the ability to examine and apply relevant concepts. The RN Educator works with all levels of staff, and a variety of health care providers. S/he will collaborate with leadership to analyze the clinical care patients receive to identify and determine educational needs. The RN Educator designs, coordinates and provides education and programs as educational opportunities are identified. S/he facilitates successful onboarding of clinical associates through training and competency validation to support safe care and an excellent experience.

The Patient Experience Clinical Specialist represents AdventHealth Gordon and Murray and has frequent contact with patients, families, physicians, staff and the community. Must present a professional image with strong credibility and project a positive and helpful demeanor while working with patients, visitors, and staff. Deals sensitively and empathetically with patients and families who may be anxious or upset helping to create and maintain a positive image to the community. Daily contact dealing with sensitive/delicate, controversial, and confidential issues requiring diplomacy and a high degree of tact to help facilitate communication between patients and the hospital. Must have excellent communication skills. Keeps leadership informed of potential liability issues which may need to be addressed.

Responsibility to adhere to the AdventHealth Corporate Compliance plan, to the rules and regulations of all local, state, and Federal agencies, and to the standards of all accrediting bodies.

PRINCIPAL DUTIES AND JOB RESPONSIBILITIES:

Assists with assessment of educational needs in clinical areas

Researches literature and facility policy to align educational efforts with organizational goals and evidence based practice guidelines

Develops and delivers educational content aligning with the Education Department and organizations goals and initiatives

Facilitates scheduled educational activities/inservices and also provides just-in-time training on the patient care units as opportunities arise

Maintains accurate and organized records of learning activities

Assists Education Manager in ongoing development of overall education plan and specific initiatives for the organization

Assists Nurse Leaders with Nurse Leader Visits as needed in the Inpatient, ED, and Surgery settings

Serves as a problem-solver to ensure patients and guests needs are appropriately addressed and/or assists in facilitating communication to the correct individual who can address their expressed concerns

Provides immediate service recovery using the ACT Recovery Model as needed under the guidance of the Supervisor. Communicates these instances to the Supervisor and follows up with Risk Management as needed.

Reports complaints, grievances, and events out of the ordinary in the Origami application

Identifies opportunities to improve the patient and their families experience with the Organization, aimed at preventing events that have a negative impact on patient care

Assists in education/trainings and patient experience initiatives identified in the Patient Experience Peer Review Committee under the direction of Supervisor

Assists in compiling/disseminating Patient Experience data from Press Ganey for staff and physicians

Exemplifies the spirit and mission of AdventHealth

Daily contact with patients, physicians, and employees. May be involved in delicate, sensitive, and controversial issues. Must use diplomacy and tact when dealing with others. Demonstrates the ability to maintain good relationships, face to face and over the phone. Must comply with proper phone etiquette.

Assists with entering new employees and assigning direct reports in the MyRounding application as needed

Assists with discharge follow-up calls as needed

KNOWLEDGE AND SKILLS REQUIRED:

Excellent interpersonal skills and professional demeanor

Ongoing knowledge of current clinical processes at AdventHealth Gordon and Murray

Stays up to date with nursing practice guidelines and skills

Excellent organizational, time management, and oral/written communication skills

Ability to conduct instructor-led training sessions

Proficient computer skills with knowledge of Microsoft Word, Excel, and PowerPoint

Astute attention to detail

Must be comfortable making decisions that are in the best interest of the hospital and in line with current policies

Conflict management and clear communication skills

Must be able to organize workload and prioritize items

KNOWLEDGE AND SKILLS PREFERRED:

Knowledgeable in adult learning principles

Familiarity with the Nurse Visit Process

Familiarity with Press Ganey and Value Based Purchasing

Familiarity with ICARE & ACT

Qualifications

The expertise and experiences youll need to succeed:

EDUCATION AND EXPERIENCE REQUIRED:

Associates degree in Nursing

Equivalent of 3-5 years full-time hospital-based nursing (direct patient care)

Experience with conflict resolution and the art of apology

EDUCATION AND EXPERIENCE PREFERRED:

Bachelors Degree in Nursing

Patient care experience in a variety of clinical specialties in the hospital setting

Critical Care Nursing experience

Instructional or related experience delivering educational content to adults

Additional studies in healthcare administration, marketing and communications or equivalent experience in customer service

LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED:

Professional licensure of Registered Nurse in state of Georgia

BLS certification

LICENSURE, CERTIFICATION OR REGISTRATION PREFERRED:

ACLS certification

PALS certification

American Heart Association instructor status

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category:Education

Organization:AdventHealth Gordon

Schedule:Full-time

Shift:1 - Day

Req ID:25010568