Routine Clinical Lab Manager (Blood)

Job Summary:

The Routine Clinical Lab Manager is accountable for site performance to include On Time Performance (OTP), Turnaround Time (TAT), and Quality metrics. Responsible for ensuring that samples are accessioned and tested promptly, accurately, and proficiently, while adhering to applicable CAP and CLIA regulations. Accountable for essential functions such as: Laboratory Safety, workflow of samples, maintaining productivity KPIs. Responsible for effective communication with Lab Director, Lab Management and Lab Personnel. Responsible for building a collaborative lab environment at primary lab and across all sites. The Routine Clinical Manager will serve as Technical Supervisor and is responsible to be the onsite resource for all troubleshooting for lab processes, potential technical issues, and is the primary resource to provide lab personnel support. This role is responsible to ensure all training and competency assessments are performed by all staff handling patient specimens.

Essential Responsibilities/Duties:

• Accountable for the supervision of technical and non-technical laboratory staff.
• Responsible for managing actuals to budget; materials and supplies, labor and overtime, employee engagement, and travel.
• Maintain communication with Sales and Leadership about lab operations.
• Ensure that each employee has clear direction for daily/weekly/monthly duties.
• Ensure each employee is compliant with lab, safety, and company policies.
• Collaborate with HR to resolve any internal and external employee complaints, disputes, or other issues.
• Ensure each employee has the necessary tools and supplies to complete their job in an efficient high-quality manner.
• Expected to collaborate and share best practices across all HTRX lab locations.
• Ensure proper communication to technical lab completed upon any changes to protocol or company policies.
• As applicable, under Lab Directors directions, document competency assessment of all laboratory employees in compliance with regulating bodies (CAP, CLIA, etc.).
• Maintain all compliance documentation in accordance with regulating bodies (CAP, CLIA, etc) including cleaning logs, maintenance logs, IQ/OQ/PM's etc. Inspection readiness.
• Collaborate with Quality Analyst on writing, updating, and maintaining SOP manual.
• Assist with training and completion of competency assessments for lab personnel.
• Accountable for supply management, monthly operating reviews, equipment maintenance/calibrations, and adherence to QMR standards and reporting.
• Track and review all incident reports and issues related to compliance within the lab.
• Ongoing assessment and modification of staffing/schedules compared to volume to achieve KPIs and align with overall business objectives.
• Strong understanding of procedures, SOPs, QC/controls to ensure accurate and valid data is reported.
• Accountable for resource management through ADP; approving PTO requests, approving timecards, and completing employee 4x4's.
• Maintain competencies in all areas of all laboratory processes.
• Escalate as needed to effectively support upstream and downstream customers
• Build high performing culture.

Qualifications:

• Education/Experience
  • Clinical testing personnel must possess a current license issued by the state in which the laboratory is located, if such licensing is required; and meet the following educational requirements
    • Bachelor's Degree in a chemical, physical, biological, or clinical laboratory science, required.
    • MS or PhD in chemical, biological, medical technology, or clinical laboratory science is preferred.
    • 2 years previous supervisory experience required.
    • Doctoral degree in medical laboratory, clinical laboratory science, chemical, or biological science with 1 year training and experience in the respective specialty; OR
    • Master's degree in medical technology, clinical laboratory science, or chemical, or biological science and 2 years training and experience in high complexity testing in the respective specialty; OR
    • Bachelor's degree in medical technology, clinical laboratory science, or chemical, or biological science and 4 years training and experience in high complexity testing in the respective specialty.
    • Broad understanding of hematology coagulation, routine chemistry, immunoassay.
    • Comprehensive understanding of QA/QC to ensure precision and accuracy of results.

Competencies/Skills:

• Knowledge of clinical laboratory services
• Technical knowledge to monitor lab operations.
• Ability to communicate effectively both orally and in writing.
• Ability to work independently and strong attention to detail.
• Strong problem-solving skills with the ability to implement solutions when issues arise

Certifications/Licenses:

• Medical Technologist certification from AAB focusing in Molecular Diagnostics or other equivalent certification (AMT, ABB, etc), preferred.
• Clinical Laboratory Scientist (CLS) or Clinical Microbiologist Scientist License (CMSL), preferred