RQ08229 - Specialized IT Consultant - Intermediate
Apply NowCompany: Rubicon Path
Location: Toronto, ON M4E 3Y1
Description:
About the job RQ08229 - Specialized IT Consultant - Intermediate
Description
Assignment Type: This position is currently listed as "Hybrid" and consultants will be required to work onsite at the work location 3 days a week and 2 days from home. The details of this arrangement will be confirmed with the Hiring Manager.
Extension/Amendment Attestation: The Statement of Work (SOW) shall expire on April 4, 2025. Extension(s) only allowed using unused days/funds left on contract. No additional funds will be added beyond maximum contract value. Such extension(s) will be allowable only if the Master Service Agreement is extended beyond April 5, 2024 and be upon the same terms, conditions and covenants contained in the SOW.
The resources needed till March 31, 2026, will include an option to extend, at the same rate, till March 31, 2026 if Tender_12075 Managed Service Provider for Contingent IT Resources is also extended for a further one year, else an RFS under the Successor VOR will be issued for the services required after April 5, 2025 to March 31, 2026.
Responsibilities:
HRIS: Provide daily ongoing Tier 2 subject matter expertise to HRIS clients, providing payroll guidance with the Quadrant Workforce application, HR, Payroll, Scheduling, Leave Management and QSS modules for accurate and timely payroll to 31,000 healthcare employees through the Footprint ticketing system or other mechanism
HRIS: Prioritize regularly scheduled support activities along with urgent, often unscheduled support requests with a high level of responsiveness and time sensitivity
HRIS: Liaise between users and other team members including Database Administrators (DBAs), System Administrators, Network Administrators, Privacy and Security Specialists, and Software Subject Matter Experts, CRA, CPA for payroll related legislative changes as required
HRIS: Identify application defects and assist in complex trouble shooting and root cause analysis
HRIS: Follow all established Service Management process and identify opportunities for improvement
SkillsExperience and Skill Set Requirements
Public Sector Experience
2+ years of experience working in the healthcare industry
Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health
5 points
Technical Skills
Knowledge and Skills/Experience:
Logibec Quadrant Workforce
Payroll Certification
OTR
AODA compliance
MS Teams
MS Excel
MS Power Point
45 points
Service Management Skills
Knowledge of Service Management Processes with 5+ years experience in supporting remote clients.
Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets
Experience with Footprints Ticketing Application
30 points
Management and Communication Skills
Proven track record for building strong working relationships
Strong interpersonal, and verbal and written communication skills
Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively
Excellent analytical, problem-solving, and decision-making skills
Ability to apply strong listening skills to facilitate issue resolution
A motivated, flexible, creative team player with perseverance, excellent multi-tasking abilities and a proven track record for meeting strict deadlines
20 points
MUST HAVES:
Logibec Quadrant Workforce
Payroll Certification
Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets
Nice to Have:
CCIM - Community Care Information Management (HRIS)
Description
Assignment Type: This position is currently listed as "Hybrid" and consultants will be required to work onsite at the work location 3 days a week and 2 days from home. The details of this arrangement will be confirmed with the Hiring Manager.
Extension/Amendment Attestation: The Statement of Work (SOW) shall expire on April 4, 2025. Extension(s) only allowed using unused days/funds left on contract. No additional funds will be added beyond maximum contract value. Such extension(s) will be allowable only if the Master Service Agreement is extended beyond April 5, 2024 and be upon the same terms, conditions and covenants contained in the SOW.
The resources needed till March 31, 2026, will include an option to extend, at the same rate, till March 31, 2026 if Tender_12075 Managed Service Provider for Contingent IT Resources is also extended for a further one year, else an RFS under the Successor VOR will be issued for the services required after April 5, 2025 to March 31, 2026.
Responsibilities:
HRIS: Provide daily ongoing Tier 2 subject matter expertise to HRIS clients, providing payroll guidance with the Quadrant Workforce application, HR, Payroll, Scheduling, Leave Management and QSS modules for accurate and timely payroll to 31,000 healthcare employees through the Footprint ticketing system or other mechanism
HRIS: Prioritize regularly scheduled support activities along with urgent, often unscheduled support requests with a high level of responsiveness and time sensitivity
HRIS: Liaise between users and other team members including Database Administrators (DBAs), System Administrators, Network Administrators, Privacy and Security Specialists, and Software Subject Matter Experts, CRA, CPA for payroll related legislative changes as required
HRIS: Identify application defects and assist in complex trouble shooting and root cause analysis
HRIS: Follow all established Service Management process and identify opportunities for improvement
SkillsExperience and Skill Set Requirements
Public Sector Experience
2+ years of experience working in the healthcare industry
Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health
5 points
Technical Skills
Knowledge and Skills/Experience:
Logibec Quadrant Workforce
Payroll Certification
OTR
AODA compliance
MS Teams
MS Excel
MS Power Point
45 points
Service Management Skills
Knowledge of Service Management Processes with 5+ years experience in supporting remote clients.
Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets
Experience with Footprints Ticketing Application
30 points
Management and Communication Skills
Proven track record for building strong working relationships
Strong interpersonal, and verbal and written communication skills
Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively
Excellent analytical, problem-solving, and decision-making skills
Ability to apply strong listening skills to facilitate issue resolution
A motivated, flexible, creative team player with perseverance, excellent multi-tasking abilities and a proven track record for meeting strict deadlines
20 points
MUST HAVES:
Logibec Quadrant Workforce
Payroll Certification
Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets
Nice to Have:
CCIM - Community Care Information Management (HRIS)