RTH 6287 Regional Client Relations Director JO-2502-561313

Lead & Elevate Workplace Services Across Multiple Sites!

Are you a dynamic leader with a passion for client service and operational excellence? Do you thrive in a fast-paced, professional services environment? We're seeking a Client Relations Director to oversee workplace services across four sites in the Charlotte region.

This is a full-time, permanent opportunity with a hybrid work schedule-starting with daily onsite presence at a client office for the first few months before transitioning to a more flexible schedule.

Why Join Us?

• Make an Impact: Lead and enhance workplace services across mailroom operations, print production, hospitality services, reception, and call center support.
• Client-Centric Role: Build and manage strong client relationships, ensuring service excellence and continuous improvement.
• Team Leadership: Oversee and develop a high-performing team, fostering a culture of professionalism, efficiency, and outstanding customer service.
• Growth & Innovation: Drive process improvements, identify efficiencies, and expand service offerings to enhance workplace experiences.

What You'll Do:

• Serve as the primary client liaison, ensuring exceptional service delivery and customer satisfaction.
• Oversee daily operations across mailroom, print production, reception, hospitality, and call center services at multiple client sites.
• Manage service contracts, budgets, and performance metrics, ensuring full compliance with SLAs and KPIs.
• Develop and implement best practices for operational excellence, leveraging technology and process improvements.
• Lead a team of professionals, ensuring training, development, and high standards of professionalism.
• Conduct regular client reporting, site audits, and business reviews to assess service performance and identify enhancements.

What We're Looking For:

• 5+ years of leadership experience in legal, corporate, or professional services operations.
• Strong expertise in mailroom, print production, hospitality, reception, and/or call center services.
• Exceptional client relationship skills with a track record of managing service delivery across multiple sites.
• Proven ability to lead, mentor, and develop teams of 20+ employees.
• Strong financial acumen, including budgeting, forecasting, and expense management.
• Proficiency in Microsoft Office Suite and experience with performance tracking tools.
• Ability to work onsite daily for the first few months, then transition to a hybrid schedule as operations stabilize.
• Willingness to travel occasionally to other client sites within the region.

Internal candidates only: The compensation outlined is applicable for candidates that are fully qualified for the role based on their education and experience. If Forrest Solutions selects an internal candidate that does not meet the full requirements of the role; the position structure, title, and compensation may be adjusted accordingly.

Join Us & Be Part of Something Bigger!

If you're a strategic leader with a passion for workplace operations and client service, we want to hear from you! Apply today and help us create exceptional workplace experiences in a dynamic, professional environment.