Sales Account Manager

Who are we:

Heidelberg USA is a reliable and highly innovative partner to the printing industry. Our brand has been synonymous with quality and future viability for more than 170 years. This means that we are a company with a long tradition, but at the same time we help define the future trends in our industry thanks to state-of-the-art technologies and innovative business ideas. We are dedicated to our equipment, our technology, our associates, and our customers. Come join the team!

Sales Account Manager

What we are looking for:

Overall responsible for customer relationship management of assigned accounts. Orchestrating our approach to and support for the customer across all product lines to secure sales. Stay alert about market development as well as customers' situation to accurately assess new business opportunities. Ensure customers' success thus creating business for HD.

What you will do:

• Achieving or exceeding allocated sales targets for all product lines including Lifecycle solutions
• Develop and present professional sales presentations, proposals, solution quotations and contract offers.
• Focus on product mix and work closely with life cycle sales team to achieve Lifecycle targets
• Involve product drivers as and when required in the sales process.
• Manage the internal and external interaction of product specialist team to support sales cycle activities
• Understand and consult customers with the aim to add value to their business, especially with regards to O.E.E., business models and profitability
• Actively generate new business opportunities for Heidelberg while maintaining excellent, professional customer relationships
• Ensure all different interests of customer's decision makers are addressed properly.
• Ensure an open and transparent information flow thus maximizing sales and customer satisfaction levels
• Conduct customer visits as per defined frequency plan to ensure full market coverage
• Use Heidelberg's marketing activities and specific product campaigns to achieve sales target
• Negotiate and close contracts in line with given price lists and discount structure
• Keep yourself up to date regarding Heidelberg product knowledge across all product lines
• Maintain accurate and timely records utilizing companies CRM by:

• Maintaining customer's organization and legal entities
• Identifying key contacts within each customer and maintain accurate information
• Keeping all contact data and their profiles updated
• Keeping equipment install base information current
• Maintaining accurate Sales forecast for assigned customers by correctly maintaining estimated close date, requested delivery date and HD chances.
• Recording all customer activity via contact reports

Skills:

• Basic personal computer skills including Word, Excel, Outlook, and CRM
• Strong analytical skills
• Effective written and verbal communication skills with the ability to interact with all levels inside and outside of the organization
• Ability to organize, plan and prioritize work under pressure to meet deadlines
• Strong problem solving and decision-making skills with the ability to multi-task

Education and Experience:

• Bachelor's degree or equivalent
• 7 to 10 years job experience
• Ability to travel 60 to 75% of the time

Benefits:

• Medical, dental, and vision coverage eligibility from day 1
• Short- and long-term disability coverage offered
• 401 (K) plan with employer match
• Life insurance coverage offered
• Vacation, Sick and Personal Time Off offered
• 10 company holidays
• 4 floating holidays

ADA: Heidelberg will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

OSHA: Heidelberg provides a workplace free from serious recognized hazards and complies with standards, rules and regulations issued under the OSH Act. Heidelberg examines workplace conditions to make sure they conform to applicable OSHA standards. Heidelberg ensures employees have and use safe tools and equipment; and properly maintain such equipment.

EEO/AA Statement: Heidelberg is committed to the principle of equal employment opportunity for all employees and applicants for employment, and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Heidelberg are based on business needs, job requirements and individual qualifications, without regard to race, creed, color, religion or belief, national, social or ethnic origin, citizenship status, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, protected veteran, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Heidelberg will not tolerate discrimination or harassment based on any of these characteristics.

Pay Transparency Nondiscrimination Provision: Heidelberg will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.