Sales Administration Manager

Job Description

McAllister Towing has provided superior tugboat service to New York Harbor since 1864, when Captain James McAllister, great-grandfather to current president Brian Buckley McAllister, bought his first sail lighter to carry cargo from Manhattan to Brooklyn. Today, McAllister's tugs provide a wide variety of services to the busy ports of New York and New Jersey, serving the most concentrated and affluent consumer market in the world and handling a significant part of the 16 million tons of cargo that passes through the port every year. In addition to ship docking services and general harbor assist work, New York based tugs are regularly employed in offshore towing along the entire East Coast.

McAllister is proud of its long history in New York Harbor and continues to provide its clients and customers with the highest quality service. McAllister Towing is seeking highly motivated individuals to apply as a Sales Administration Manager. The job responsibilities and description of duties is highlighted below.

Sales Administration Manager

• The Sales Administration Manager is responsible and accountable to the Senior VP Sales.

Supervises:

• This role has no direct reports

Description of Duties:

The Sales Administration Manager oversees foreign accounts and supports the Sales Department with reports, tariff management, and interface with other departments.

• Manage McAllister's foreign accounts.
• Liaison for all foreign agents.
  • Solicit customer contracts via the foreign agent.
  • Handle all annual renewals.
  • Manage foreign agent relationships: communicate with foreign agents regarding questions on ships and invoicing company wide. Resolve or escalate issues.
  • Assist Sales Department in negotiating contracts with all customers.
• Accounts Payable - Commissions and Customer Discounts
  • Verify accuracy of customer invoices, discounts, and statements of account.
  • Manage the agent commission payment process. Review reports, set up spreadsheets, calculate commissions, and prepare check requests to pay foreign agents.
  • Work with the Accounting and Information Technology Departments to verify customer account accuracy.
• Additional Sales Support
  • Communicate with local agents regarding forthcoming ships calls/activity.
  • Respond to inquiries from local & foreign agents.
  • Provide bid rates and estimates to agents for ships coming into ports.
  • Communicate with General Managers and dispatchers to help identify what ships may be covered by a given account.
  • Support local port personnel in researching customer details.
  • Confirm orders and contract terms by email.
  • Update customer profile and deal terms for all customers.
  • Provide general support in managing invoicing.
  • Support Sales Managers in sales pricing issues.
• Prepare and Update Monthly Sales Meeting Reports
• Sales Meeting Agenda
• Contracts Acquired/ Renewed
• Expiring Accounts
• Tariff Management. Involvement in all aspects of tariff rate increases and customer relationship management database, including the following:
  • Generate an analysis of tariff increases.
  • Generate a draft tariff and validate correctness.
  • Manage tariff implementation process, oversee tariff publication and notice.
  • Assist with loading new pricing into company database.
• Manage sales staff in following functionalities:
  • Coordinate with team administering the customer relationship management database and invoicing systems.
  • May be tasked with accounts receivable responsibilities.
  • Notify ports of delinquent customers.

Minimum Requirements:

• Bachelor's degree or related experience.
• Proficient in Microsoft Office applications, customer relationship management software, and marine operations software.
• Strong quantitative, interpersonal, and communication skills.
• Maritime industry experience a plus.

Physical Requirements:

• The ability to operate a computer terminal.
• The ability to operate telephones and standard office equipment.
• Job requires four days per week attendance in Lower Manhattan.

Salary:

(Annual - $100,000.00 - $125,000.00)

FLSA Status:

Administrative Exempt

*This position description does not promise or imply that the functions listed are the only duties to be performed or that the position may not change or be eliminated. Employees are always expected to follow their supervisor's instructions and to perform the tasks requested by their supervisors.

Equal Employment Opportunity Employer:

We are an Equal Employment Opportunity ("EEO") Employer.

It has been and will continue to be a fundamental policy of McAllister Towing not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws.

This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.