Sales Engineer

Location: San Francisco
Experience: 2 - 8 years
Salary: $130K - $180K (Base) + 0.1% - 0.2% Equity

About GigaML

At GigaML, we're revolutionizing enterprise customer support by deploying AI agents that resolve over 1 million customer tickets monthly via voice and chat. Industry leaders like Postman and Zepto (YC's fastest-growing company) trust our AI to navigate complex, real-world conversations with clarity, accuracy, and scalability.

With multi-year contracts secured and strong investor backing from YC President Garry Tan, Nexus Venture Partners, and other top investors, we're scaling fast to meet skyrocketing demand.

Why Join Us?

• Impact: Be a key contributor to cutting-edge ML projects transforming industries.
• Growth: Thrive in a dynamic, high-ownership environment alongside top-tier talent.
• Innovation: Work with advanced tools and push technological boundaries.
• Autonomy: Drive your own initiatives and influence the company's technical direction.

YC Partners talking about GigaML
(Endorsed by YC partners: Garry Tan CEO of YC, and Harj Taggar)

About the Role

As a Sales Engineer, you'll work closely with our Account Executives and customers to deeply understand their needs, demonstrate our product's value, and ensure a smooth technical evaluation process. You'll be a trusted advisor to our prospects, translating technical capabilities into business impact.

What You'll Do

• Partner with AEs during the sales process to lead technical discovery and solution design
• Deliver compelling product demos and technical presentations tailored to customer needs
• Build and manage POCs, pilots, and integrations during the sales cycle
• Serve as the technical liaison between Sales and Engineering teams
• Maintain a deep understanding of the product, including architecture, APIs, and integrations
• Provide feedback to the Engineering team based on customer needs and market trends
• Help develop sales enablement materials and scalable solutions (e.g., demo environments, solution templates)

Who You Are / Must-Haves:

• 2+ years of experience in a Sales Engineer, Solutions Engineer, or similar customer-facing technical role
• Strong technical background - comfortable with APIs, databases, and cloud architecture (and can write a bit of code)
• Exceptional communication and presentation skills; ability to explain complex concepts to both technical and non-technical audiences
• Comfortable working in a fast-paced, ambiguous startup environment
• Curiosity, empathy, and a customer-first mindset

Nice to Have

• Experience selling or supporting sales of SaaS products, especially in the AI, data, or customer experience space
• Familiarity with tools like Postman, Zapier, or relevant cloud platforms (AWS, GCP, Azure)
• Prior experience working with sales tools

Perks & Benefits

• Competitive Compensation: base salary + equity
• Gym Membership
• Wellness allowance
• Full health, dental, and vision coverage
• Expanding to a 5,000 sq. ft. office to support our growing team
• All-you-can-drink coffee

Interview Process

• Intro call w/ CEO (20 min)
• In-depth interview (1 hour)
• In-office work trial (full day)