Sales Manager

The Sales Manager will oversee the inside sales team focused on e-commerce sales of refurbished medical devices. This role requires a dynamic leader who can drive sales performance, develop effective sales strategies, and ensure customer satisfaction across global markets.

Key Responsibilities:

• Lead and manage the inside sales team to achieve and exceed sales targets.
• Provide coaching, mentoring, and performance feedback to team members.
• Develop and implement sales strategies to increase e-commerce sales.
• Analyze market trends and customer needs to identify sales opportunities.
• Collaborate with marketing and product teams to align sales strategies with business goals.
• Address customer inquiries, resolve issues, and ensure a seamless purchasing experience.
• Monitor customer feedback and implement improvements to the sales process.
• Set sales targets and KPIs for the inside sales team.
• Monitor and analyze sales performance, providing regular reports to senior management.
• Identify areas for improvement and implement corrective actions to achieve sales goals.
• Streamline sales processes to improve efficiency and productivity.
• Implement best practices for e-commerce sales and customer relationship management.
• Utilize CRM tools and data analytics to track sales activities and outcomes.
• Conduct regular training sessions to enhance the skills and knowledge of the sales team.
• Stay updated on industry trends, product knowledge, and competitive landscape.
• Collaborating with marketing, IT, and product teams to align e-commerce initiatives
• Leveraging data analytics to track performance and refine sales strategies.
• Knowledge of online sales channels and platforms.

Education Requirements:

• High School, Bachelor's degree preferred, or equivalent experience

Bonus Skills:

• Excellent communication and interpersonal skills.
• Strategic thinker with strong analytical and problem-solving abilities.
• Proficient in CRM software and e-commerce platforms.
• Ability to work in a fast-paced, dynamic environment.

Benefits:

• 401(k)
• Health, Vision, and Dental insurance
• Flexible schedule
• Generous PTO and Holiday Calendar
• Monthly Paid Mental Health Day
• Onsite Fitness Center
• Pet Friendly Office