Sales Operations Lead

Job Description

Zendesk's GTM Operations team is looking for a driven Lead focusing on Sales Compensation & Operations to help manage the sales compensation strategy and headcount & productivity reporting for our Sales Organization. Money is what motivates every sales person and is the main strategic lever the business has to achieve their goals. As a Lead you will get to be at the center of the action working with executives on key initiatives & reporting.

Zendesk's GTM Operations team is a group of highly quantitative individuals who love working with our sales team and other business counterparts, turning data into insights and communicating our findings fearlessly. Our team is looking for a similarly minded individual who is constantly curious and driven.

You will be focused on building scalable processes, increasing operational efficiencies and developing insightful reporting focused on our sales productivity & compensation. We want to provide a best in class experience to our sales team, and ensure our processes, systems and reporting are built to scale with our growing business. You will be a key partner to Sales leadership, GTM Operations, Finance teams, and many others.

We're looking for someone who can help us create a strong infrastructure for the team and proactively drive change & insights to support our company's growth. If this sounds like you, we would love to hear from you!

What will I be doing?

• Point of contact for Global Teams such as Sales leadership, Sales Operations, Finance and HR teams for all sales productivity, compensation related issues or inquiries related to compensation operations
• Help develop and implement sales operations policies and processes that scale for growing sales teams globally. One of your favorite words should be automation. In addition to maintaining documentation
• Work with our SFDC/IT systems team for any technical systems improvements
• Manage and improve territory on/off boarding & quota assignments for compensation plans
• Drive compensation operations work as it relates to twice yearly roll out of ICPs
• Project manage monthly close cycle to ensure quota crediting is accurate
• Proactively enhance, maintain & analyze sales attainment, headcount and territory health metrics to be used by executives and sales management and other ad-hoc analysis
• Manage & resolve global deal disputes, exceptions and adjustments
• Support special projects such as structuring business problems, evaluating options, implementing actionable recommendations and tracking success

What skills do I need?

• 5+ years of relevant experience
• Strong knowledge of sales operations and compensation processes
• Strong business insight and judgment, team orientation and collaborative style
• Strong planning, organizational and time management skills with the ability to manage changing priorities, handle multiple projects, meet deadlines and adapt to a changing business environment
• Exceptional independent problem solving and detailed oriented skills
• Excellent communication and influencing skills, including the ability to manage senior stakeholders
• Prior experience in a technology/software/SaaS company is a plus
• Strong Excel/Google Sheets skills such as being able to understand and navigate formulas
• Experience with Salesforce, SQL and BI tools such as Tableau, necessary

#LI-WO1

The US annualized base salary range for this position is $116,000.00-$174,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.