Salesforce Administrator

Salesforce Administrator

Department: IT Support

Employment Type: Full Time

Location: Association Office

Compensation: $93,600 / year

Description

Company Overview:
The YMCA of Greater Boston is one of Massachusetts' leading nonprofits committed to strengthening communities by improving health, empowering youth and activating people for good. Every day the Y works with thousands of men, women, and children to ensure that everyone, regardless of age, income or background, has access to Y programs and services. As the nation's fifth largest charity, YMCA's across the country are creating a community of caring people through meaningful memberships. For more than 165 years, the Y has been developing skills and emotional well-being through education and training, welcoming and connecting diverse populations, preventing chronic disease and building healthier communities. The YMCA of Greater Boston is America's first Y.

Position Overview:
We are seeking a detail-oriented and proactive Salesforce Administrator to join our team. In this role, you will play a key part in managing, enhancing, and maintaining our Salesforce platform to ensure it aligns with business needs. You will focus on making system modifications, managing the ticket and issue queue, and partnering closely with Salesforce to optimize platform performance and deliver solutions that support the organization's goals.

Key Responsibilities

1. System Enhancements and Modifications:

• Make ongoing modifications to the Salesforce platform, including updating workflows, automation rules, and custom objects.
• Customize fields, page layouts, and record types to improve user experience and efficiency.
• Support the implementation of new features and integrations as needed.

2. Issue and Ticket Management:

• Manage and resolve the Salesforce ticket and issue queue, providing timely and effective solutions for end users.
• Troubleshoot system errors, user issues, and integration problems to minimize disruptions.
• Prioritize requests, track progress, and ensure SLAs are met.

3. Collaboration and Partnership:

• Partner closely with Salesforce support and internal stakeholders to address technical challenges and platform optimization.
• Collaborate with cross-functional teams to gather requirements, deliver enhancements, and support system adoption.
• Work with leadership to identify opportunities to improve Salesforce functionality and user satisfaction.

4. System Maintenance and Documentation:

• Perform regular audits and data hygiene processes to ensure system accuracy and compliance.
• Monitor platform performance and proactively address potential issues.
• Maintain documentation of system changes, configurations, and user procedures.

5. User Training and Support:

• Provide end-user training and support to promote best practices and maximize platform adoption.
• Create and update training materials, FAQs, and knowledge articles

Skills, Knowledge and Expertise

• Bachelor's degree or equivalent experience.
• 2+ years of experience as a Salesforce Administrator. Salesforce Administrator certification preferred.
• Strong understanding of Salesforce configuration, including workflows, process builder, flows, validation rules, and user management.
• Experience managing issue queues and providing end-user support.
• Ability to collaborate with technical and non-technical teams to gather requirements and deliver solutions.
• Excellent problem-solving skills and attention to detail.
• Strong communication and organizational skills.

Benefits

Why work at the Y?

The YMCA of Greater Boston is an incredible place to have a fulfilling career or enjoy part-time employment - all while we are supporting and strengthening our communities, because our community is our cause. When you join us in your career here, you can look forward to:

• Developing your leadership skills in a caring, challenging & diverse working environment.
• Exploring a wide range of opportunities as you learn new skills and functions.
• Shaping the future of young children while making a difference each day for our communities and each other.
• Engaging in YMCA career training programs and working alongside those who have the same passion.
• A healthy work/life balance
• Comprehensive benefits including:
• FREE YMCA Membership for you.
• Discount on Specialty Programs like Personal Training and Swimming Lessons.
• Discounted or FREE family membership.
• Robust Retirement Plan up to 10%. (see eligibility requirement)
• Health, Dental, and Vision Benefit Package.
• Vacation and Sick Time (PT receive sick time)