SAP CRM Solutions Architect

Join our dynamic team as a consultant specializing in SAP CRM solutions tailored for the Oil and Gas and Utilities sectors. This role offers the flexibility of remote work, with the opportunity to collaborate with clients based in the vibrant city of Houston, TX.

Responsibilities

• Lead the implementation and customization of SAP CRM solutions to meet client requirements.
• Oversee the integration of SAP CRM modules ensuring seamless interaction between Service Marketing and Interaction Center functionalities.
• Provide expert guidance on SAP CRM best practices to help clients optimize their customer relationship management processes.
• Conduct thorough analysis of client needs, translating business requirements into technical specifications for SAP CRM solutions.
• Develop and execute project plans, ensuring timely delivery of high-quality SAP CRM implementations.
• Collaborate with cross-functional teams to ensure alignment and integration of SAP CRM solutions with other enterprise systems.
• Monitor and troubleshoot SAP CRM system performance, providing proactive solutions to enhance system efficiency.
• Train and mentor client teams on SAP CRM functionalities, ensuring effective knowledge transfer and user adoption.
• Stay updated with the latest SAP CRM developments and industry trends, incorporating new features and best practices into client solutions.
• Facilitate workshops and meetings with clients to gather requirements, present solutions, and obtain feedback.
• Prepare comprehensive documentation for SAP CRM implementations, including technical specifications, user guides, and training materials.
• Support pre-sales activities by providing technical expertise and solution demonstrations to potential clients.
• Ensure compliance with industry standards and regulations in all SAP CRM implementations.

Embrace the opportunity to work remotely while contributing to impactful projects in the heart of Texas. Apply now to become a key player in transforming customer relationship management for leading industries.