SAP Support Analyst

About Delta Intelligent Building Technologies (Canada) Inc.(formerly known as Delta Controls).

Delta Intelligent Building Technologies (Canada) Inc. (a subsidiary of Delta Electronics) is a leading building controls manufacturer with over 300 partners in more than 80 countries. For over three decades, we have provided innovative building automation solutions for commercial, healthcare, education, and leisure facilities. We delivered the world's first fully integrated BACnet building solution for HVAC, lighting, and access control.

Job Summary

This role is tasked with providing daily support, troubleshooting, and ensuring the seamless operation of our SAP system. The SAP Support Analyst assists in resolving issues related to SAP and associated applications and will participate in the upgrade to SAP S/4 HANA. This position is crucial for maintaining system performance, enhancing user experience, and supporting efficient business processes and documentation.

Work Location: In-office environment that is currently 3 days per week
City: Surrey
Type: full-time, Permanent
Salary: 70,500 - 90,000 CAD
This range reflects the minimum and maximum target payable for the base salary of new hires across all Canadian locations. Actual compensation may vary outside this range and is dependent on various factors.

Duties and Responsibilities

• Provide technical support for SAP applications, including troubleshooting, issue resolution, and system maintenance.
• Assist end-users with SAP functionality and resolve any application-related issues.
• Monitor SAP system performance and work proactively to identify and resolve potential issues.
• Manage and prioritize support tickets, ensuring timely resolution of all issues.
• Collaborate with business users and other department teams to understand business requirements and provide information and technical solutions.
• Assist in master data maintenance and error resolution in the system.
• Support the IS team in ensuring seamless communication between SAP, external systems (Intu flow, PLM) and legacy systems through APIs and SQL queries.
• Conduct root cause analysis of recurring issues to come up with long-term solutions.
• Maintain documentation and procedures for SAP processes and troubleshooting steps.
• Provide training and guidance to end-users on new SAP functionalities or processes.
• Work closely with Corporate IT Teams in Taiwan and US to oversee UATs and manage change processes, and drive improvements.

Job Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 3 to 5 years of experience as an SAP Support Analyst or in a similar technical support role within an SAP environment.
• Experience with 1 or 2 full lifecycle SAP implementation or support projects.
• Extensive knowledge in any SAP modules (e.g., SAP PP, SAP SD, SAP FICO, etc.).
• Strong troubleshooting and problem-solving capabilities.
• Familiarity with SAP configuration, system monitoring, and reporting.
• Good understanding of business processes and the role of SAP in supporting them.
• Excellent communication and interpersonal skills to interact with both technical and nontechnical users.
• Ability to work independently as well as part of a team in a collaborative environment.
• SAP certification(s) is a plus

Preferred Skills

• Experience with SAP ECC 6 or SAP HANA or other SAP Platform.
• Experience working in a manufacturing environment with multipart BOMs.
• Understanding of product lifecycle management.
• Knowledge of ABAP programming for troubleshooting and customizations.