S.B.F.0056.Systems Support Specialist IV
Apply NowCompany: Henrico County Virginia
Location: Henrico, VA 23231
Description:
General Statement of Duties
As a member of the Data Systems Support team, this role provides data analysis and system support expertise for assigned Oracle Human Resources Management System (HRMS) modules and stakeholder department processes; serves as a primary liaison between County IT staff and stakeholder department specific and division initiatives; routinely utilizes own subject matter expertise of department operations, processes, and technologies; identifies operational challenges, bottlenecks, redundancies, etc. and identifies technology solutions to maximize the departments operations process and staff's productivity.
This position is open until filled. This is a 12 month, 260 days, 8 hours per day position. Salary is prorated based on start date and for internal candidates, based on promotion policy. The minimum salary is $76,373.79 (36.72 hourly).
Essential Duties
Minimum Qualifications
Possession of a bachelor's degree or equivalent combination of education, training, and experience.
Excellent analytical skills and a passion for problem-solving.
Strong computer skills with ability to proficiently use computer and typical business software and applications such as Microsoft Office 365 applications, SharePoint, and Adobe.
Working knowledge of Oracle Time and Labor, Benefits, and payroll processing experience in school district preferred.
Ability to express ideas clearly and concisely, orally and in writing.
Ability to multitask and effectively manage competing priorities.
Ability to work independently and recognize when to elevate issues for guidance or resolution.
Ability and desire to learn new technologies.
Consistently demonstrates excellent data management, research, and organizational skills with excellent attention to details.
Personal accountability, including teamwork and establishing and maintaining positive relationships.
A proactive attitude and a desire to make a positive impact.
Knowledge of applicable regulations, methods and practices related to public school environment. Maintain confidentiality of human resources, benefits and payroll and employee records.
Additional Information
Preferred skills
Ability to acquire and demonstrate an in-depth knowledge of the department's operations and processes.
Demonstrated ability to understand organizational policies, business practices, and procedures and incorporate in the development and production of work.
Excellent computer data and project management skills sufficient to manage assigned project and related resources to completion; SME level knowledge and understanding of the department's operations, processes and the array of technologies and peripherals integral to the department's operations.
Advanced troubleshooting and diagnostic skills.
Advanced working knowledge of assigned module or functionality of enterprise system.
Consistently demonstrates sound critical thinking skills and sound judgement in making viable recommendations and decisions.
Ability to work under pressure.
Excellent customer service skills with the demonstrated ability to interact patiently, respectfully, and with tact and courtesy with all end-users presenting with varying levels of understanding and needs to appropriately address requests, needs, and issues including the ability to synthesize data provided by end users
How To Apply
To be considered for the listed vacancy, you must submit an online application and upload your resume. If you are unable to upload your resume and transcripts can be mailed, faxed, or hand-delivered to:
Henrico County Public Schools
Department of Human Resources
P. O. Box 23120
3820 Nine Mile Road
HCPS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex (including pregnancy), national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Henrico, VA 23223
Fax: (804) 652-3763
Minimum Salary
Maximum Salary
Currency USD
Main Organization Public Schools
Public Schools
Employment Status Permanent Fulltime
Permanent Full-time
Amount of Travel
Work At Home
As a member of the Data Systems Support team, this role provides data analysis and system support expertise for assigned Oracle Human Resources Management System (HRMS) modules and stakeholder department processes; serves as a primary liaison between County IT staff and stakeholder department specific and division initiatives; routinely utilizes own subject matter expertise of department operations, processes, and technologies; identifies operational challenges, bottlenecks, redundancies, etc. and identifies technology solutions to maximize the departments operations process and staff's productivity.
This position is open until filled. This is a 12 month, 260 days, 8 hours per day position. Salary is prorated based on start date and for internal candidates, based on promotion policy. The minimum salary is $76,373.79 (36.72 hourly).
Essential Duties
- Maintain comprehensive up-to-date working knowledge and understanding of data systems used by stakeholder department in support of department operations and proactively seek to streamline business processes by working collaboratively with Subject Matter Experts (SME), IT staff, and other technology-centric resources.
- Gather functional and business requirements from non-technical users and stakeholders, then translate those requirements into functional-technical specifications for County IT or other technical personnel.
- Appropriately refer and collaborate on issues with supervisor, team members, and/or appropriate IT department staff.
- Use advanced knowledge, skills and abilities based on systems super-user developed subject matter expertise to resolve complex technical issues and implement solutions with minimal guidance.
- Create and maintain accurate documentation, paper and electronic records to include operating procedures and detailed project information, records and reports for assigned projects.
- Use advanced super-user functional-technical expertise and serve as the "go-to" person for solving unusual and complex issues.
- Serve, lead, and handle routine and special projects of various levels of scope and complexity independently, from planning to closing, keeping manager appropriately informed, may include cross-functional and inter-departmental project teams as needed.
- Coordinate the "big picture" impact assessments of technology on department's operational needs, including workflows and data needs, and technology's ability to enhance processes and meet the department's, end-users' and all other stakeholders' needs without negative impact/consequence.
- Generate ad-hoc reports as required for organizational needs.
- Serve as help-desk resource in responding to users' questions concerning software.
- Perform other duties as assigned.
Minimum Qualifications
Possession of a bachelor's degree or equivalent combination of education, training, and experience.
Excellent analytical skills and a passion for problem-solving.
Strong computer skills with ability to proficiently use computer and typical business software and applications such as Microsoft Office 365 applications, SharePoint, and Adobe.
Working knowledge of Oracle Time and Labor, Benefits, and payroll processing experience in school district preferred.
Ability to express ideas clearly and concisely, orally and in writing.
Ability to multitask and effectively manage competing priorities.
Ability to work independently and recognize when to elevate issues for guidance or resolution.
Ability and desire to learn new technologies.
Consistently demonstrates excellent data management, research, and organizational skills with excellent attention to details.
Personal accountability, including teamwork and establishing and maintaining positive relationships.
A proactive attitude and a desire to make a positive impact.
Knowledge of applicable regulations, methods and practices related to public school environment. Maintain confidentiality of human resources, benefits and payroll and employee records.
Additional Information
Preferred skills
Ability to acquire and demonstrate an in-depth knowledge of the department's operations and processes.
Demonstrated ability to understand organizational policies, business practices, and procedures and incorporate in the development and production of work.
Excellent computer data and project management skills sufficient to manage assigned project and related resources to completion; SME level knowledge and understanding of the department's operations, processes and the array of technologies and peripherals integral to the department's operations.
Advanced troubleshooting and diagnostic skills.
Advanced working knowledge of assigned module or functionality of enterprise system.
Consistently demonstrates sound critical thinking skills and sound judgement in making viable recommendations and decisions.
Ability to work under pressure.
Excellent customer service skills with the demonstrated ability to interact patiently, respectfully, and with tact and courtesy with all end-users presenting with varying levels of understanding and needs to appropriately address requests, needs, and issues including the ability to synthesize data provided by end users
How To Apply
To be considered for the listed vacancy, you must submit an online application and upload your resume. If you are unable to upload your resume and transcripts can be mailed, faxed, or hand-delivered to:
Henrico County Public Schools
Department of Human Resources
P. O. Box 23120
3820 Nine Mile Road
HCPS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex (including pregnancy), national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Henrico, VA 23223
Fax: (804) 652-3763
Minimum Salary
Maximum Salary
Currency USD
Main Organization Public Schools
Public Schools
Employment Status Permanent Fulltime
Permanent Full-time
Amount of Travel
Work At Home