Sea Logistics ISC Operational Key Account Manager
Apply NowCompany: Kuehne + Nagel
Location: Jersey City, NJ 07305
Description:
Sea Logistics ISC Operational Key Account Manager | United States | US2148246
Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Jersey City office is looking for a new Sea Logistics ISC Operational Key Account Manager to join our Sea Logistics team.
YOUR ROLE
Your role will be to establish and maintain relationships with customers in North America and abroad, engage in regular contact to facilitate better understanding of customer needs, and establish trust and serve as escalation contact.
YOUR RESPONSIBILITIES
YOUR SKILLS AND EXPERIENCES
GOOD REASON TO JOIN
At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target salary range for this position is between $75,000 and $100,000. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-AA
ABOUT KUEHNE+NAGEL
With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.
CONTACT
US Talent Acquisition
USA.Talent.Acquisition@Kuehne-Nagel.com
Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Jersey City office is looking for a new Sea Logistics ISC Operational Key Account Manager to join our Sea Logistics team.
YOUR ROLE
Your role will be to establish and maintain relationships with customers in North America and abroad, engage in regular contact to facilitate better understanding of customer needs, and establish trust and serve as escalation contact.
YOUR RESPONSIBILITIES
- Clarify, negotiate if needed and formalize operational requirements with the customer.
- Increase customer satisfaction and loyalty through design and implementation of customer-specific solutions.
- Identify cost improvement opportunities, building on existing operational capabilities and client relationships; engage Kuehne+Nagel and customer resources to achieve cost savings.
- Facilitate new business by acting as a subject matter expert on Kuehne+Nagel service offerings and operational capabilities.
- Proactively work with customer and Kuehne+Nagel sales and operational staff in facilitating corrective actions when required.
- Serve as a facilitator and a single point of contact for implementation of new business, joint projects or any other customer requests not directly related to immediate day-to-day operations.
- Execute specific customer defined analytical functions in support of export and import activities and regulatory requirements.
- Act on customers behalf respective to articulating needs and requirements to the greater Kuehne + Nagel operational organization.
- Support RFQ process with data to optimize the strategy in partnership with key account managers.
- Assist set up processes with operational branches for new business gained through RFQ's and spot rate requests.
- Maintain customer rate card, including requesting of, validation of, and inclusion of new rate requests.
- Facilitate development of reports for KPI measurements and monitoring of operational performance - share data with customer at agreed cadence.
- Regularly analyze root causes of non-performance and drive internal operational improvements with local and regional operational management.
- Identify and drive CI opportunities - in concert with Business Units.
YOUR SKILLS AND EXPERIENCES
- 5+ years freight forwarding or transportation experience.
- Undergraduate degree in Logistics, management or related fields.
- Proficiency in Excel, Power Point, Word.
- Willingness to travel where needed.
GOOD REASON TO JOIN
At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target salary range for this position is between $75,000 and $100,000. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-AA
ABOUT KUEHNE+NAGEL
With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.
CONTACT
US Talent Acquisition
USA.Talent.Acquisition@Kuehne-Nagel.com