Section 8 Supervisor*
Apply NowCompany: City of Madison, WI
Location: Madison, WI 53711
Description:
Salary : $76,903.32 - $91,258.70 Annually
Location : Madison, WI
Job Type: PERMANENT FULL TIME
Job Number: 2025-00104
Department: CDA Housing Operations
Opening Date: 02/24/2025
Closing Date: 3/9/2025 11:59 PM Central
Comp. Group/Range: 18/08
General Description
The City of Madison's Community Development Authority (CDA) is looking to hire a Section 8 Supervisor
The Section 8 Supervisor serves as a primary resource within the CDA's mission with responsibility for efficient and effective supervision of the Section 8 Housing Assistance staff and Section 8 Program implementation performing responsible administrative and supervisory work operation of federally funded Community Development Authority Housing Assistance programs and functions, including the following:
This work is characterized by judgment, discretion, and initiative in planning, coordinating, supervising, and performing program activities consistent with federal Housing and Urban Development (HUD) requirements, and departmental policies and procedures. This position supervises, assigns work, trains new staff, responds to complaints, assists with difficult clients and coordinates with the Admissions and Eligibility Supervisor. The work is performed under the general supervision of the Client Services Manager who reviews the work primarily for compliance with stated programmatic objectives, policies, and procedures.
IMPORTANT:
Please attach a cover letter (2 page maximum) with your application and highlight your relevant experience related to the following:
Leadership including managing or supervising employee groups, leading teams as a lead worker, and/or leading formal or informal groups; Describe a time you implemented a change in a process at work, how did you identify the change was needed, what did you do to implement the change, and how did you manage this change; Describe a time where you mediated a situation between two distressed individuals and how did you find a successful solution.
**APPLICATIONS RECEIVED WITHOUT AN ATTACHED COVER LETTER ADDRESSING THE ITEMS ABOVE WILL IMMEDIATELY BE ELIMINATED FROM CONSIDERATION.**
Employees may be eligible for loan forgiveness through the .
Black, Indigenous, people of color, women, trans, nonbinary, and individuals with disabilities are encouraged to apply. We value the unique blend of lived experiences and diverse perspectives that comes from non-traditional education pathways and the variety of transferrable skills each candidate brings to the table. We value diversity, equity, inclusion, and belonging. Even if every item on the job posting doesn't match your experience perfectly, we encourage you to apply and share how your skills and experience can best serve our community.
Examples of Duties and Responsibilities
Program Implementation/Caseload Work
Perform related work as required.
Minimum Qualifications
OR
If an applicant does not possess the specific requirements outlined above, HR will review the application materials to determine if the applicant possesses the following equivalent experience:
Four (4) years of experience in applying the following:
Two (2) years of experience in applying the following:
Familiarity with the following:
The City of Madison strives to provide exceptional customer service to all its residents and visitors. Therefore successful candidates will have demonstrated ability to effectively work with multicultural communities.For a complete list of the knowledge, skills and abilities, please view the .
Special Requirements
Ability to meet the transportation requirements of the position.
Ability to learn and use new software and systems.
Ability to obtain the following certifications from a CDA-approved training organization (e.g. NAHRO or Nan McKay) within 6 months of hire:
Generally, work is performed in a traditional office setting. Additionally, the employee may need meet with clients in person. The employee may be expected to attend meetings outside the normal work schedule, including evenings and weekends.
* The payroll title is Housing Assistance Program Supervisor.
The City of Madison offers excellent pay and benefits for employees. City Ordinances, handbooks, and labor contracts provide specifics; the description here is not to be considered a binding statement but offers an informal summary.
Compensation
The City of Madison strives to pay competitive wages. View the current for pay for all classifications. Employees receive increases based on tenure with the City.
Benefits
The City offers a competitive benefits package, including a generous leave package, a variety of insurance options, and non-traditional benefits such as optional pet insurance, a bus pass for all employees, and the possibility of flexible work schedules. A brief summary of benefits is listed below. Please visit our for more information.
Leave
Vacation is earned upon starting employment and can be used after completion of probation. The general vacation schedule is below.
0-3 years 10 work days of vacation
After 3 years 12-1/2 days
After 7 years 15 days
After 11 years 17-1/2 days
After 15 years 20 days
After 19 years 25 days
After 27 years 27 days
Employees earn 3.5 personal days in addition to vacation.
Employees receive eight official paid holidays (New Year's Day, Martin Luther King, Jr. Holiday, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving, Christmas Day), as well as 3 paid leave days (the Friday after Thanksgiving, Christmas Eve, New Year's Eve).
Employees also earn 13 sick days annually that may accrue to a total of 150 days.
Retirement
The City of Madison participates in the Wisconsin Retirement System through the State of Wisconsin Department of Employee Trust Funds.
Insurance
The City of Madison offers a variety of optional insurance programs including:
Other Benefits
The City offers numerous other benefits and programs for employees, including:
457(b) deferred compensation plans
Employee Assistance Program
Bus Pass on Madison Metro
Flexible Work Schedules
Employer-paid Training
01
Please share where you have gained RELATED professional, paraprofessional, and/or property management experience.
02
Please share where you have gained at least one (1) year of experience which focused on the interpretation of related federal program requirements. Include in your response the RELATED federal program.
03
Please share where you have gained at least one (1) year of experience which included lead work, project/program leadership/coordination/management, or supervisory experience.
04
You can address the items using a word processing program and attach as a .docx or .pdf file. You must attach the cover letter in the "Attachments" section of the application or you will not receive further consideration for this position. Your responses will be evaluated on your writing ability including: spelling, grammar and your ability to express your thoughts in a logical fashion. By checking this box, you acknowledge the above and understand that your response is required and failure to attach your cover letter with responses will immediately eliminate you from consideration.
05
I have attached a cover letter of no more than 2 pages addressing the following items as outlined in the job posting:1. Leadership including managing or supervising employee groups, leading teams as a lead worker, and/or leading formal or informal groups;2. Describe a time you implemented a change in a process at work, how did you identify the change was needed, what did you do to implement the change, and how did you manage this change;3. Describe a time where you mediated a situation between two distressed individuals and how did you find a successful solution.
Required Question
Location : Madison, WI
Job Type: PERMANENT FULL TIME
Job Number: 2025-00104
Department: CDA Housing Operations
Opening Date: 02/24/2025
Closing Date: 3/9/2025 11:59 PM Central
Comp. Group/Range: 18/08
General Description
The City of Madison's Community Development Authority (CDA) is looking to hire a Section 8 Supervisor
The Section 8 Supervisor serves as a primary resource within the CDA's mission with responsibility for efficient and effective supervision of the Section 8 Housing Assistance staff and Section 8 Program implementation performing responsible administrative and supervisory work operation of federally funded Community Development Authority Housing Assistance programs and functions, including the following:
- Housing Choice Voucher (HCV), better known as the Section 8 Program,
- Emergency Housing Voucher (EHV) Program
- Family Unification Program (FUP)
- Veterans Affairs Supportive Housing (VASH) Program
- Mainstream Voucher Program
- Section 8 Homeownership Program
- Project Based Voucher (PBV) Program
- Family Self-Sufficiency (FSS) Program
This work is characterized by judgment, discretion, and initiative in planning, coordinating, supervising, and performing program activities consistent with federal Housing and Urban Development (HUD) requirements, and departmental policies and procedures. This position supervises, assigns work, trains new staff, responds to complaints, assists with difficult clients and coordinates with the Admissions and Eligibility Supervisor. The work is performed under the general supervision of the Client Services Manager who reviews the work primarily for compliance with stated programmatic objectives, policies, and procedures.
IMPORTANT:
Please attach a cover letter (2 page maximum) with your application and highlight your relevant experience related to the following:
**APPLICATIONS RECEIVED WITHOUT AN ATTACHED COVER LETTER ADDRESSING THE ITEMS ABOVE WILL IMMEDIATELY BE ELIMINATED FROM CONSIDERATION.**
Employees may be eligible for loan forgiveness through the .
Black, Indigenous, people of color, women, trans, nonbinary, and individuals with disabilities are encouraged to apply. We value the unique blend of lived experiences and diverse perspectives that comes from non-traditional education pathways and the variety of transferrable skills each candidate brings to the table. We value diversity, equity, inclusion, and belonging. Even if every item on the job posting doesn't match your experience perfectly, we encourage you to apply and share how your skills and experience can best serve our community.
Examples of Duties and Responsibilities
Program Implementation/Caseload Work
- Supervise and/or coordinate the processing of program certifications and re-certifications, to include: calculating allowances in accordance with federal regulations; coordinating tenant interviews and unit inspections; ensuring that applicants/current tenants meet and continue to meet program regulations; and processing transfers or terminations from the program. Conduct and/or coordinate explanation meetings and informal hearings as necessary.
- Manage personnel resources to successfully administer all program components. Oversee and monitor inspections as required by HUD regulations to ensure code and contract compliance.
- Oversee and/or conduct individual/group briefing sessions and the interviewing of program applicants and participants to determine their qualification based on HUD guidelines. Coordinate and/or develop the documentation necessary to support decisions.
- Respond to Section 8 complaints, meets with clients as needed, and assists with difficult clients
- Coordinate program workflow and staffing as necessary with the Admissions and Eligibility Supervisor.
- Implement a collection process aimed at minimizing the negative budgetary and program integrity impacts of fraud and delinquencies.
- Audit files for compliance with program regulations to prepare for audits by City and HUD auditors.
- Share pertinent information and program updates with staff and answer questions and/or research answers to complex or unusual Section 8 questions. Monitor activities and take action to maximize staff efficiency.
- Work with CDA Client Services Manager to stay informed of the new developments relative to the housing assistance programs, review changes, and develop strategies for implementation and consistent treatment of clients.
- Assist in conducting semi-monthly processing of payments to owners/landlords.
- Supervise and/or coordinate the activities of the Section 8 Housing Assistance staff including Housing Specialists (caseworkers), Housing Quality Standards (HQS) Inspectors, a Housing Assistance Outreach Coordinator, and an Information Clerk.
- Ensure skill sets are well-defined, measured, and monitored. Develop and implement training and action plans to ensure the knowledge and skills necessary to meet program objectives. Address staff development needs and ensure the implementation of training plans to address deficiencies.
- Monitor and evaluate work performance for agency goals including customer service standards and take necessary action to ensure the work of staff meets standards of quantity and quality.
- Recruit and hire employees to ensure adequate staffing in compliance with City of Madison civil service system and hiring processes, and equitable hiring practices. Maintain related records. Participate in new employee onboarding and disciplinary actions as needed.
Perform related work as required.
Minimum Qualifications
- Three (3) years of responsible related professional, paraprofessional, and/or property management experience, including at least one (1) year of which focused on the interpretation of related federal program requirements and one (1) year of which included lead work, project/program leadership/coordination/management, or supervisory experience.
- Bachelor's Degree in Business, Public Administration or a related area.
OR
- Five (5) years of responsible related professional, paraprofessional, and/or property management experience, including at least one (1) year of which focused on the interpretation of related federal program requirements and one (1) year of which included lead work, project/program leadership/coordination/management, or supervisory experience.
- Associate's Degree in Business, Public Administration or a related area.
If an applicant does not possess the specific requirements outlined above, HR will review the application materials to determine if the applicant possesses the following equivalent experience:
Four (4) years of experience in applying the following:
- Directly related federal housing program principles, practices, terms, and criteria.
- Standard business, public administration, and office management practices and principles, including those relating to federally regulated financial assistance programs.
- Computer software applicable to the duties of the position, including Microsoft Word and Excel and the internet.
Two (2) years of experience in applying the following:
- Full range of supervisory principles and practices, including labor relations and human resource management.
Familiarity with the following:
- Property management and real estate practices as they relate to multi-family housing.
- Basic marketing practices and techniques.
- General building inspection procedures.
The City of Madison strives to provide exceptional customer service to all its residents and visitors. Therefore successful candidates will have demonstrated ability to effectively work with multicultural communities.For a complete list of the knowledge, skills and abilities, please view the .
Special Requirements
Ability to meet the transportation requirements of the position.
Ability to learn and use new software and systems.
Ability to obtain the following certifications from a CDA-approved training organization (e.g. NAHRO or Nan McKay) within 6 months of hire:
- HCV or Section 8 Management Certification
- Subsidized Housing Eligibility/Income and Rent Calculation/Occupancy Standards Certification
Generally, work is performed in a traditional office setting. Additionally, the employee may need meet with clients in person. The employee may be expected to attend meetings outside the normal work schedule, including evenings and weekends.
* The payroll title is Housing Assistance Program Supervisor.
The City of Madison offers excellent pay and benefits for employees. City Ordinances, handbooks, and labor contracts provide specifics; the description here is not to be considered a binding statement but offers an informal summary.
Compensation
The City of Madison strives to pay competitive wages. View the current for pay for all classifications. Employees receive increases based on tenure with the City.
Benefits
The City offers a competitive benefits package, including a generous leave package, a variety of insurance options, and non-traditional benefits such as optional pet insurance, a bus pass for all employees, and the possibility of flexible work schedules. A brief summary of benefits is listed below. Please visit our for more information.
Leave
Vacation is earned upon starting employment and can be used after completion of probation. The general vacation schedule is below.
0-3 years 10 work days of vacation
After 3 years 12-1/2 days
After 7 years 15 days
After 11 years 17-1/2 days
After 15 years 20 days
After 19 years 25 days
After 27 years 27 days
Employees earn 3.5 personal days in addition to vacation.
Employees receive eight official paid holidays (New Year's Day, Martin Luther King, Jr. Holiday, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving, Christmas Day), as well as 3 paid leave days (the Friday after Thanksgiving, Christmas Eve, New Year's Eve).
Employees also earn 13 sick days annually that may accrue to a total of 150 days.
Retirement
The City of Madison participates in the Wisconsin Retirement System through the State of Wisconsin Department of Employee Trust Funds.
Insurance
The City of Madison offers a variety of optional insurance programs including:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Pet Insurance
- Life Insurance
- Income Continuation Insurance (for short and long-term disability)
- Long Term Care Insurance
Other Benefits
The City offers numerous other benefits and programs for employees, including:
457(b) deferred compensation plans
Employee Assistance Program
Bus Pass on Madison Metro
Flexible Work Schedules
Employer-paid Training
01
Please share where you have gained RELATED professional, paraprofessional, and/or property management experience.
02
Please share where you have gained at least one (1) year of experience which focused on the interpretation of related federal program requirements. Include in your response the RELATED federal program.
03
Please share where you have gained at least one (1) year of experience which included lead work, project/program leadership/coordination/management, or supervisory experience.
04
You can address the items using a word processing program and attach as a .docx or .pdf file. You must attach the cover letter in the "Attachments" section of the application or you will not receive further consideration for this position. Your responses will be evaluated on your writing ability including: spelling, grammar and your ability to express your thoughts in a logical fashion. By checking this box, you acknowledge the above and understand that your response is required and failure to attach your cover letter with responses will immediately eliminate you from consideration.
- AGREED
05
I have attached a cover letter of no more than 2 pages addressing the following items as outlined in the job posting:1. Leadership including managing or supervising employee groups, leading teams as a lead worker, and/or leading formal or informal groups;2. Describe a time you implemented a change in a process at work, how did you identify the change was needed, what did you do to implement the change, and how did you manage this change;3. Describe a time where you mediated a situation between two distressed individuals and how did you find a successful solution.
- Acknowledgement
Required Question