Senior Analyst, Network Performance
Apply NowCompany: Mercedes-Benz Group
Location: Atlanta, GA 30349
Description:
Aufgaben About Us
Mercedes-Benz USA is responsible for the sales and marketing services of all Mercedes-Benz and Maybach products in the United States. We're always looking for talented, energetic and dedicated people to join our team. From positions in our corporate headquarters to technician and retail opportunities in local areas, there are open positions all across the US
Job Overview:
Within Network Performance, reporting directly to the Manager of Network Performance, the Dealer Performance Senior Analyst will be responsible for delivering all required reporting for Dealer Performance Review (DPR) and technical support for the Best of the Best (BotB) Program. This position is responsible that all dealers in the bottom percentile are properly notified and tracked for improved performance. Provide direct and indirect analysis within all Dealer Performance Groups (DPGs) Air, Land, Sea by monitoring and reporting on key metrics defined to diagnosis the health of the dealer network and top partners. This position will work directly with the Data/IT teams to ensure that all DPR reporting is accurate and on time, while having a good understanding of the technical process of the program execution. This position will also collaborate with all Dealer Performance Groups (Air, Land, Sea) to deliver reporting, mostly through PowerBI dashboards (when applicable) as well as adhoc reports. This position will also collaborate with the sales, aftersales, and IT business units to align on cadence, tools, and data points. Identifying opportunities for efficient and performance driving reporting, dashboards, and KPI's is essential. The ideal candidate will exhibit a combination of strategic thinking, business acumen, and technical skills that allow for turning data into meaningful insights that drive decision-making and drive performance
Responsibilities:
Ensure DPR reports are current, accurate, and relevant
Track all required communications with dealers regarding bottom percentile reporting and requirements
Track and report for dealer qualification for BotB and other programs that rely on DPR rankings
Identify performance trends and opportunities to improve the health of the dealer network
Develop and deploy standardized reports and dashboards to establish baseline reporting for steering business objectives and diagnosis of network health
Maintain & Improve Dealer Profile process for dealer profiles that can be utilized by EM and Sr. Management
Analyze and report on key metrics that are defined or are potential for future key metrics for top dealer performance
Support Senior Manager and Manager of Network Performance in tracking and presenting performance KPI's, trends, and opportunities
Serves as analytical subject matter on Dealer Performance Review & Best-of-the-Best metrics
Maintains frequent alignment and engagement with the DPG analysts (Air, Land, Sea) to review current network performance as the dealer and partner level
In collaboration with various data teams, identify need for ad-hoc reporting and creation of ad-hoc reports for management team
Qualifikationen Qualifications/Education:
Experience in a prior analyst position
Familiar with building PowerBI reports
Experience with Power Automate preferred
Ability to maintain an independent thought within a collaborative team environment
Strong planning and organization skills; able to breakdown complexity into digestible and communicable parts
Strong communication and presentation preparation skills
Strong analytical and numerical skills as well as an eye for details Market/automotive industry knowledge and experience in the US market preferred
Bachelor's degree - Project Management, Data Science/Management/Finance/Economics or Business Information Technology desired
Additional Information:
Position resides in Atlanta, GA, and requires in office attendance in line with the team's/company cadence
Years Experiences:
Minimum 2 years
thereof, minimum 1 year in a Mercedes retail market or equivalent
thereof, minimum 1 year in functionally similar role
EEO Statement
Mercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law
Caution: MBUSA has recently become aware that unknown individuals posing as MBUSA representatives have been contacting job seekers (including those who have not applied to any MBUSA position) as part of an apparent scam. The fake emails indicate that the targeted individual has been selected for a remote job position with MBUSA, promise a large signing bonus and high hourly wage, and then request a "deposit" for a company-issued laptop and telephone to be made via a link provided in the email. MBUSA is currently working with authorities to combat this scam, but in the meantime, please be advised that MBUSA will never ask you to make any payment or deposit as part of a job application or new hire onboarding process, and any communications requesting such a deposit should be ignored and reported to the proper authorities.
Mercedes-Benz USA is responsible for the sales and marketing services of all Mercedes-Benz and Maybach products in the United States. We're always looking for talented, energetic and dedicated people to join our team. From positions in our corporate headquarters to technician and retail opportunities in local areas, there are open positions all across the US
Job Overview:
Within Network Performance, reporting directly to the Manager of Network Performance, the Dealer Performance Senior Analyst will be responsible for delivering all required reporting for Dealer Performance Review (DPR) and technical support for the Best of the Best (BotB) Program. This position is responsible that all dealers in the bottom percentile are properly notified and tracked for improved performance. Provide direct and indirect analysis within all Dealer Performance Groups (DPGs) Air, Land, Sea by monitoring and reporting on key metrics defined to diagnosis the health of the dealer network and top partners. This position will work directly with the Data/IT teams to ensure that all DPR reporting is accurate and on time, while having a good understanding of the technical process of the program execution. This position will also collaborate with all Dealer Performance Groups (Air, Land, Sea) to deliver reporting, mostly through PowerBI dashboards (when applicable) as well as adhoc reports. This position will also collaborate with the sales, aftersales, and IT business units to align on cadence, tools, and data points. Identifying opportunities for efficient and performance driving reporting, dashboards, and KPI's is essential. The ideal candidate will exhibit a combination of strategic thinking, business acumen, and technical skills that allow for turning data into meaningful insights that drive decision-making and drive performance
Responsibilities:
Ensure DPR reports are current, accurate, and relevant
Track all required communications with dealers regarding bottom percentile reporting and requirements
Track and report for dealer qualification for BotB and other programs that rely on DPR rankings
Identify performance trends and opportunities to improve the health of the dealer network
Develop and deploy standardized reports and dashboards to establish baseline reporting for steering business objectives and diagnosis of network health
Maintain & Improve Dealer Profile process for dealer profiles that can be utilized by EM and Sr. Management
Analyze and report on key metrics that are defined or are potential for future key metrics for top dealer performance
Support Senior Manager and Manager of Network Performance in tracking and presenting performance KPI's, trends, and opportunities
Serves as analytical subject matter on Dealer Performance Review & Best-of-the-Best metrics
Maintains frequent alignment and engagement with the DPG analysts (Air, Land, Sea) to review current network performance as the dealer and partner level
In collaboration with various data teams, identify need for ad-hoc reporting and creation of ad-hoc reports for management team
Qualifikationen Qualifications/Education:
Experience in a prior analyst position
Familiar with building PowerBI reports
Experience with Power Automate preferred
Ability to maintain an independent thought within a collaborative team environment
Strong planning and organization skills; able to breakdown complexity into digestible and communicable parts
Strong communication and presentation preparation skills
Strong analytical and numerical skills as well as an eye for details Market/automotive industry knowledge and experience in the US market preferred
Bachelor's degree - Project Management, Data Science/Management/Finance/Economics or Business Information Technology desired
Additional Information:
Position resides in Atlanta, GA, and requires in office attendance in line with the team's/company cadence
Years Experiences:
Minimum 2 years
thereof, minimum 1 year in a Mercedes retail market or equivalent
thereof, minimum 1 year in functionally similar role
EEO Statement
Mercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law
Caution: MBUSA has recently become aware that unknown individuals posing as MBUSA representatives have been contacting job seekers (including those who have not applied to any MBUSA position) as part of an apparent scam. The fake emails indicate that the targeted individual has been selected for a remote job position with MBUSA, promise a large signing bonus and high hourly wage, and then request a "deposit" for a company-issued laptop and telephone to be made via a link provided in the email. MBUSA is currently working with authorities to combat this scam, but in the meantime, please be advised that MBUSA will never ask you to make any payment or deposit as part of a job application or new hire onboarding process, and any communications requesting such a deposit should be ignored and reported to the proper authorities.