Senior Application Analyst

Company:
Finning International Inc.

Number of Openings:
1

Worker Type:
Permanent

Position Overview:
Reporting to the Application Lead the Senior Application Analyst plays a key role in business processes and application design. This role will align strategic goals and objectives with decisions regarding products and services; partners and suppliers, organization, capabilities, and key business and IT initiatives. The primary focus for this person's work includes the analysis of business motivations and business operations. Will recommend solutions to Global business leaders based on interpreted findings of the analyzed business processes.

What we can offer you:
Great people and place to work with a hybrid work opportunity
Career advancement and training opportunities
Pension and employee stock purchase plans with company contributions
Extensive health benefits including group medical and dental benefits, and short-term and long-term disability benefits
For this position, the expected salary range is between $90,000 and $105,000 annually. This range reflects our commitment to providing competitive compensation that aligns with industry standards and your qualifications.
Please note that the actual salary offer will be based on a candidate's experience, qualifications, and fit for the role. We are dedicated to fostering an inclusive and equitable work environment, and this salary range is designed to support that commitment.

Job Description:

Major Job Functions:

• Collaborate with relevant stakeholders in the delivery of technology solutions through translating complex Business requirements, including on upgrades, enhancements, testing, validation and overall performance management of the system.
• Ongoing interaction with the Global Business Team to acquire understanding and clarification of business processes and requirements.
• Participate in system implementation projects (requirements documentation, systems configuration, test documentation/execution, issue identification and resolution).
• Provide Global and strategic alignment on business and technical initiatives by conducting enterprise analysis and systems development. (Enterprise analysis initiatives may include; feasibility assessments, needs assessments, gap analyses and solution assessments).
• Provide support according to SLA's (Service Level Agreements) when analyzing software problems, data issues, workflows and recommending solutions.
• Mentor and guide Junior and Intermediate Application Analyst globally.

Accountability:

• Provide status reports and ensure escalation of issues as necessary.
• Plays a key role in supporting Digital & IT or Business teams in driving successful projects by ensuring that overall business needs are effectively met and projects are implemented on time and within budget.
• Ensure presentation of information is professional, timely and accurate.
• Responsible for compliance with activities and controls required by Finning's Change Management policies & procedures within scope.
• Provide guidance and support to Junior Application Analysts and Intermediate Application Analysts
• Ensure that imperative specification and support documentation are understood by the reviewers, approvers and users of the material.
• Ensure that risks uncovered as part of the incident and problem management processes, within scope, are communicated and mitigated in a timely manner.
• Represent the company in a professional and ethical manner and maintain effective relationships with internal departments and staff while maintaining confidentiality.

Education & Experience:

• Post-Secondary Diploma or Degree in a related Information Technology (IT) discipline or related experience. Formal education in specific applications, tools and languages.
• 7+ years of experience in business analysis and application design
• Experience with the Genesys Call Management Platform.
• Experience with Agile Development Methodology

Knowledge:

• Experience as a key contributor in building and enhancing enterprise-class systems through the entire lifecycle - Analyze, Design, Build, Test, Implement and Support.

• Extensive and advanced knowledge of business analysis concepts, tools and processes, as well as IT resources and enabling technologies.
• Strong working knowledge of tools, languages and methodologies related to systems analysis and support.
• Understand the potential and limitations of information technology.
• Ability to recognize symptoms, determine causes, and identify potential solutions.

Soft Skills:

• Strong analytical and problem solving skills.
• Strong attention to detail.
• Strong communication skills. Concise and clear written and verbal communication skills, with an ability to adapt to the needs of specific audiences.
• Solid time management, planning and prioritization skills, with an ability to manage multiple task and priorities concurrently.
• Solid organizational, interpersonal and customer service skills.
• Resilience, with the ability to adapt under changing business priorities.
• Strong team player/leadership skills.
• Ability to continue to learn and develop.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.