Senior Application Support Specialist

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Company: Cynet Systems

Location: Toronto, ON M4E 3Y1

Description:

Job Description:

Responsibilities:
  • Provide expertise and technical knowledge about an application or suite of applications, possessing specialist knowledge of operating systems, devices, applications, and software to perform complex information management tasks required under the project scope.
  • Input all completed work into ticketed tracking system and ensure comprehensive documentation is completed as per standard operating procedures and meeting privacy, business, legal and security requirements.
  • Identify and resolve technical and data management issues at the customer account level.
  • s required, analyze data and/or investigate data discrepancies to determine what data management changes are required for each situation and execute the changes within the systems on the appropriate accounts on a record-by-record basis (not via script).
  • Working in a highly complex technical environment, managing data across up to 10-12 different systems while ensuring all authorizations are in place, business procedures are followed, and privacy and security considerations are addressed as directed.
  • ttend all required training and team sessions to ensure knowledge is current and up to date and that all changes are incorporated into daily work.
  • Strong analytical and problem-solving skills to research trends and identify opportunities, impacts and transformations required; identify issues; provide solutions and options for business and technical challenges.
  • bility to resolve business rules, information and application conflicts involving shared services, applications and resources.
  • bility to troubleshoot/triage using a variety of tools and techniques for anticipating, recognizing, and resolving technical (hardware, software, network and operational) problems.
  • bility to apply IT privacy and security standards, principles, and regulations applicable to health technology software and solutions.
  • team player with a track record for meeting deadlines, managing competing priorities and client relationship management experience.
  • Extraordinary customer service and relationship management experience with verbal and written communication skills.
Required Experience:
  • ttention to detail and demonstrated ability to meet the highest standards of accuracy in following business practices, information management and data governance rules and requirements that are unique to client's systems, products, and services. 30 Points
  • Experience working in a complex technical environment involving provisioning/removal of access to services, managing data between systems (at a record-by-record level) and integration of those systems through automation as well as manual intervention. 35 Points
  • Strong communication skills, including both written and verbal with internal and external customers.
  • The ability to actively listen and absorb information to then execute the required outputs. 25 Points
  • Knowledge of privacy and security standards, principles, and regulations applicable to client, healthcare and health technical solutions.
  • Deliverable 1 - learning systems and processes to execute the project work, including understanding how the data flows between systems, privacy and security protocols for handling data and business procedures for updating data.
  • Deliverable 2 - analyzing organization data and producing a report to determine the delta between systems to inform updates/scope required and then executing record by record updates to harmonize the data between systems.
  • Deliverable 3 - New Indigenous led/centered indicator profiles, from intake/update through to review of existing profiles to remove data that does not meet current standards.
  • Deliverable 4 - Other data projects as assigned, including large scale decommissions at organizations, organization renames across multiple systems.
  • ll work has tracking and auding components as well as an expectation of meeting the highest standard of accuracy in the updating of systems and the data captured/changed.
  • Deliverable 5 - managing inactive user/organization accounts, analysis, removing permissions/access and decommissioning as required.

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