Senior Associate, Team Lead - Data Management

Position Information

Hiring Manager:
Assistant Vice President
Department:
Investor Communications
Department Overview

The Investor Communications Group supports the Firm's capital raising efforts across various products, strengthening its relationship with investors and contributing to the overall growth of the Firm. The group is responsible for investor services and acts as the liaison between clients and senior management. The department is also responsible for investor onboarding and is the primary point of contact for investor reporting and ongoing account maintenance. The group collaborates closely with department leadership, business unit heads and the Business Development and Marketing Groups to develop and execute plans in line with business objectives.

Position Responsibilities

The Senior Associate, Team Lead will join the Firm's growing Data Management Team within the Investor Communications Department which serves as a key point of contact to the Firm's investor base. This role requires a motivated and proactive individual with strong attention to detail and the ability to manage tight deadlines.

Responsibilities included, but are not limited to:

• Overseeing and executing the Data Management Team specific Service Level Agreements ("SLAs")
• Overseeing the onboarding and maintenance of investor accounts, including the collection and analysis of banking and investor contact information
• Providing guidance, development and training to other members of the team and acting as the first point of escalation
• Driving process improvement and automation with respect to how data is managed in the CRM database
• Overseeing and driving urgency to aid critical Investor Communications projects
• Managing the internal review of onboarding documentation for new and existing funds
• Reviewing information entered into the CRM databases by junior team members
• Corresponding with other back-office teams on day-to-day and ad-hoc activity
• Monitoring team metrics, capacity and shifting priorities as needed
• Providing oversight on team deliverables and ensuring timely execution
• Motivating the team during periods of high volumes and maintaining a positive culture
• Taking the lead on calls with internal and external legal partners
• Ensuring quality control of the team's procedures

Candidate Requirements

Qualifications & Experience:

• Bachelor's degree required
• 5+ years of related experience
• Experience working in the financial services industry in a client-facing role
• Experience with cash movement or reconciliations
• Experience at a custodian in the alternative space or in wealth management support is a strong plus
• People leadership experience with ability to motivate team members, especially during periods of high volume work / requests
• Meticulous attention to detail and accuracy
• Excellent organizational and prioritization skills
• Experience managing direct reports is required
• Ability to build strong relationships with internal and external groups
• Demonstrated ability to work well both independently and as part of a team
• Proficient in MS Office products, specifically Word and Excel
• Knowledge of Microsoft Dynamics is a strong plus
• Enthusiastic about working in office and creating a Gold Standard hybrid work culture

Critical Competencies for Success

Our Gold Standards Model defines key behaviors and competencies across 4 dimensions: Leadership, Achieving Results, Personal Effectiveness and Thinking Critically. These behaviors and competencies drive our ability to win together.

• Leadership: Role models in this area consistently focus on the right goals and priorities and continually develop themselves and others. Always team players, they influence and engage with others to contribute to a supportive and inclusive culture where all feel welcome.
• Achieving Results: Role models in this area are high achievers who develop careful plans and deliver consistently and effectively. They hold themselves and others accountable for delivering high quality results, and they remove barriers to ensure others can contribute and grow.
• Thinking Critically: Role models in this area understand our business, rely on analytical reasoning and seek diverse perspectives to solve problems. They are forward thinking, anticipating issues and addressing them in advance.
• Personal Effectiveness: Role models in this area build strong relationships, treat others with respect and communicate effectively. They are driven to exceed expectations and are adaptable to changing circumstances.

The department-specific competencies define the knowledge, skills and abilities that are needed to successfully perform the functional or technical work of this role.

• Industry Knowledge: Demonstrates an understanding of the Firm's position in the industry, including its complex structure and competitive advantage in the marketplace. Monitors industry trends and changes and recognizes their relevancy and implications.
• Technical Communication and Documentation: Documents and communicates technical processes and procedures in area of specialty to stakeholders. Adapts the level of detail and specificity based on the needs of the intended audience.
• Investor Data Governance: Follows appropriate policies and procedures to enter and manage investor data, including evaluating issues with investor data and taking appropriate steps to address them and communicating with others regarding investor data governance to ensure accuracy and integrity.
• Investor Management: Handles or manages investor onboarding, reporting and inquiries. Understands how to prepare and check reports, gather subscription-related data from investors (e.g., legal documentation) and answer investor inquiries regarding onboarding, subscriptions and reports.
• Tax and AML Regulatory Compliance: Complies with tax and AML laws and regulations related to due diligence, withholding and reporting. Stays informed of changes to tax law, regulations and legal cases to communicate impact to relevant internal and external stakeholders.
• Innovative Mindset: Leverages a detailed, agile and creative mindset to master processes and responsibilities, as well as drive value-added enhancements, continuous process improvement and proactive learning through new technology, processes and people.

Compensation & Benefits
For Illinois Only: It is expected that the base salary range for this position will be $90,000 to $140,000. Actual salaries may vary based on factors such as skills, experiences and qualifications for the role. The total compensation package for this position may also include other elements and discretionary awards in addition to a full range of medical, financial and / or other benefits (including 401(k) eligibility and various paid time off benefits such as vacation, sick time and parental leave) dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, the employee will be in an 'at-will position' and the Firm reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance, Firm or individual department / team performance and market factors.
Golub Capital is an Equal Opportunity Employer.